Avaya PhoneTech P20USBM Application Notes
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Headsets
  5. PhoneTech P20USBM
  6. Application notes
Avaya PhoneTech P20USBM Application Notes

Avaya PhoneTech P20USBM Application Notes

Hide thumbs
1
2
3
4
5
6
7
8
9

Advertisement

Table of Contents

Avaya Solution & Interoperability Test Lab
Application Notes for PhoneTech P20USBM Headset with
Avaya one-X® Agent - Issue 1.0
These Application Notes describe the configuration steps required to integrate the PhoneTech
P20USBM Headset with Avaya one-X® Agent. The P20USBM headset provides two-way
audio, allows the audio volume to be adjusted and the audio to be muted/unmuted directly
from the headset. This solution does not provide call control features directly from the
headset, such as answering or terminating a call from the headset.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
SPOC 6/24/2014
Abstract
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
1 of 9
PTP20USBM-1XA

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the PhoneTech P20USBM and is the answer not in the manual?

Questions and answers

Related Manuals for Avaya PhoneTech P20USBM

Summary of Contents for Avaya PhoneTech P20USBM

  • Page 1 Abstract These Application Notes describe the configuration steps required to integrate the PhoneTech P20USBM Headset with Avaya one-X® Agent. The P20USBM headset provides two-way audio, allows the audio volume to be adjusted and the audio to be muted/unmuted directly from the headset. This solution does not provide call control features directly from the headset, such as answering or terminating a call from the headset.
  • Page 2 Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of...

  • Page 3: Test Results

     There is no call control support through the headset. Calls need to be answered and terminated through one-X® Agent. 2.3. Support For technical support and information on PhoneTech P20USBM Headset, contact PhoneTech in Brazil at:  Phone: 11-3717-1881  Website: http://www.phonetech.com.br...

  • Page 4: Reference Configuration

    Avaya S8800 Server running Avaya Aura® Communication Manager with an Avaya G650 Media Gateway providing connectivity to the PSTN via an ISDN- PRI trunk (not shown). Avaya Aura® Messaging was used as the voicemail system. Avaya one- X®...

  • Page 5: Equipment And Software Validated

    4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya Aura® Communication Manager running on an Avaya S8800 Server with a 6.3 SP 4 G650 Media Gateway and Communication (R016x.03.0.124.0 w/Patch 21291) Manager Messaging Avaya one-X®...
  • Page 6 System Access Terminal (SAT) on Communication Manager. Use the add station command to create a station for Avaya one-X® Agent. Set the Type field to the station type to be emulated. In this example, 9630 was used. Set the Port field to IP and configure a Security Code as that password to be used by one-X®...
  • Page 7 Agent Preferences as shown below. The PhoneTech P20USBM is automatically detected by one-X® Agent. In the Agent Preferences window, click on Audio and then select the Advanced tab. Set the Playback Device and Record Device fields as shown below.

  • Page 8: Verification Steps

    7. Verify that the call is properly disconnected. 9. Conclusion These Application Notes describe the configuration steps required to integrate the PhoneTech P20USBM Headset with Avaya one-X® Agent. All test cases were completed successfully with observations noted in Section 2.2. 10. Additional References This section references the Avaya and PhoneTech documentation that are relevant to these Application Notes.
  • Page 9 2014 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

Table of Contents