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Installation log folder
Installation log file names
Follow these steps if an upgrade fails:
1.
The first step is to determine if the upgrade failed early in the process before the existing version was uninstalled.
This is determined by attempting to open the Setup Tool and verify the version number. If that is the case, no
further steps are required.
Secondly, go to the list of installed programs on the PC and uninstall the program if it's in the list. The exact
2.
procedure to uninstall a program depends on the operating system.
3.
Reinstall the old version. Verify that the version number and user settings are correct.
Restoring software to previous version
The only way to downgrade the Setup tool program is to uninstall the current version and then install a previous version. The
user settings will not be migrated when a previous version is installed.
What's new
Avaya IX L100 Series Headsets 1.0 SP4 is a subsequent Service Pack release of wired headsets providing fixes for issues
revealed in previous releases.
Document "Avaya IX L100 Headsets API Documentation" (https://downloads.avaya.com/css/P8/documents/101063060)
contains the flow of call-control messages for the standard HID API.
The Avaya IX L100 headsets work out-of-the-box with Skype For Business softphone, Avaya IX Workplace, Avaya Agent for
Desktop. For softphones like Avaya one-X Agent, the headsets require Avaya Setup Tool to do the softphone integration.
Fixed issues
The following table includes issues which are resolved with this release of software compared to Avaya IX L100
Headsets 1.0 SP3 (1.0.0.3).
Internal ID
HEADSETS-418
Bluetooth | IOS devices | After answering the 2nd call, the mute LED on Headset is on although the
2nd isn't muted
HEADSETS-417
Change color of toggles to enable softphone in PC tool
Change the default value of existing Mute setting to 'Beep'
HEADSETS-405
When microphone muted/unmuted button is pressed, the audio event is always played as beeps no
matter the audio feedback configuration.
HEADSETS-403
Bluetooth | IOS | Mute LED turns on after answering the call if the previous call is dropped in mute
state
HEADSETS-393
Correct loudness of tone for incoming call during active call
Windows 7 & 10
C:\Users\<Username>\AppData\Local\Temp\
Avaya_Setup_Tool_<Date & Time>.log
Avaya_Setup_Tool_<Date & Time>_000_Installer.msi.log
Copyright 2020 Avaya Inc. All rights reserved.
Use pursuant to the terms of your signed agreement or Avaya policy.
Table 1
Issue Description
4
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