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If you experience problems with your scooter, please refer first the following troubleshooting
guide:
T
Possible causes/solutions:
1. The scooter is not turned on. Solution: Turn on scooter by pressing on/off button.
2. The battery is not charged. Solution: Charge Battery.
3. The hand brake is inadvertently engaged. Solution: Make sure hand brake is not
engaged.
4. The battery is not locked and secured. Solution: Secure battery by locking it to the
frame using the key provided.
5. The on/off switch on the battery is off. Solution: Turn switch on by pressing straight
line side of battery switch down.
Possible causes/solutions:
1. The battery is low on charge causing soft riding condition. See
description of soft riding condition. Solution: Recharge Battery.
2. The battery is not locked and secured into its base. Solution: Secure battery by locking
it to the frame using the key provided.
Possible causes/solutions:
1. Rider weight. Solution: Do not exceed 136 kg (300 lbs.) maximum weight limit.
2. Riding conditions. Solution: Use only on flat, dry surfaces. Avoid inclines and areas
with debris on surface.
3. Battery not fully charged. Solution: Charge battery until full.
4. Old/Damaged Battery. Solution: Replace Battery. Contact Customer Service on our
website: www.glion-scooter.com.
Possible causes/solutions:
1. This is normal as clicking noise means the motor is reaching its power limits under the
current speed setting. If the speed setting is 1, which means the lowest power, the
motor is working hard under speed limit when the scooter moves from speed zero.
Once the scooter gets moving or is geared up, the noise will go away.
Possible causes/solutions:
1. Charger needs to be reset. Charger experiencing temporary short circuit. Solution:
Unplug the charger from the outlet, wait for 40 minutes and plug in again.
2. Battery fuse is blown. Solution: unplug the charger from battery, detach the battery
from the scooter, and contact support for instructions.
06/15/21
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above for
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