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VOICEMAIL
The voicemail system is voice prompted with easy to follow instructions and commands. You must initialize your mailbox for
the first time by creating a password, recording your name and recording a greeting.
FIRST TIME VOICEMAIL SET UP
To set up your voicemail for the first time:
+
Dial *99.
+
Enter the EAS Pin provided by the System Administrator.
+
Follow the audio instructions to create a password, record your name and record your personal greeting.
MAILBOX GREETINGS
There are multiple greeting types available for you to choose from:
PERSONAL
EXTENDED ABSENCE
SYSTEM GENERATED
BUSY
OUT OF HOURS
FORWARDED TO VM
Through the Self Service CommPortal, you are able to:
+
Record and change greetings.
+
Choose your voicemail to email options.
+
Change your login for voicemail so you are not required to enter your mailbox and pin each time you log in from your own
telephone.
+
Change other voicemail and telephone settings.
Please refer to the Self Service CommPortal User Guide on the Northland Communications website for full details.
LOG IN TO VOICEMAIL
From any internal extension:
•
Press *99.
•
Enter your 10 digit telephone number and press
the # key
•
Enter your password and press the # key
Plays to everyone that calls you.
Plays when you will be away from your office or phone for meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting.
System will remind you Extended Absence Greeting is playing.
A synthesized greeting. This can be set up to include your telephone number or recorded name.
Plays when you have active calls on all available lines.
Can be set to play outside of your normal business hours, weekends and holidays.
Plays when you have your phone set to forward to voicemail.
Need support? Connect with us at
Dial
4357 (HELP)
From any external telephone:
•
Dial: 315-671-0031
•
Enter your 10 digit telephone number and press
the # key
•
Enter your password and press the # key
www.northland.net/support
or
315-671-6262
to speak to a Northland Training Representative
18
or
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