Riversoft protects water pipes and connected water-carrying systems from scaling, respectively from malfunctions and damage caused by scaling; • the water softener series Riversoft is designed for continuous supply of water for different family sizes depending on the chosen model. Ref. MKT-IM-045 / A - 13.03.2020...
Pentair Quality System EMEA products benefit, under specific conditions, from a manufacturer warranty that may be invoked by Pentair’s direct customers. Users should contact the vendor of this product for applicable conditions and in case of a potential warranty claim.
Installer Manual Riversoft - Safety Safety 2.1. Safety pictograms definition CAUTION WARNING Warns of a risk of minor injury or Warns against serious personal injury major material damage to the device and damage to health. or environment. DANGER MANDATORY ...
Installer Manual Riversoft - Safety NOTE Ensure that the serial label and the safety tags on the device are completely legible and clean. If necessary, replace them with new tags and put them in the same places. 2.3. Hazards All the safety and protection instructions contained in this document must be observed in order to avoid temporary or permanent injury, damage to property or environmental pollution.
Installer Manual Riversoft - Safety 2.4. Hygiene and sanitization 2.4.1. Sanitary issues Preliminary checks and storage • Check that the brine tank and the brine well are clean and free from burr, debris or any scraps; • check the integrity of the packaging. Check that there is no damage and no signs of contact with liquid to make sure that no external contamination occurred;...
Installer Manual Riversoft - Safety 2.4.2. Hygiene measures DANGER Do not use with water that is micro-biologically unsafe or of unknown quality without adequate disinfection before or after the softener. WARNING Water softeners using sodium chloride for regeneration will add sodium to the water.
Installer Manual Riversoft - Description Description 3.1. Introduction to softeners 3.1.1. Softening principles Softening is an ion exchange process where the hard ions are getting exchange by soft ions, typically sodium or potassium. This is achieved by placing the water in contact with an ion exchange resin and ensuring the contact time is appropriate for the flow rate to produce.
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Installer Manual Riversoft - Description The service and regeneration reaction can be done over and over, so softening systems last years. A softener consists of different components: • a tank, filled with softening resin; • a valve, that will direct the inlet water flow on the resin bed so that the softening or regeneration reaction can take place;...
Installer Manual Riversoft - Description 3.1.2. System service & regeneration cycles (8-cycles operation) Service (downflow) — cycle C0 Untreated water is directed down through the resin bed and up through the riser tube. The hardness ions attach themselves to the resin and are removed from the raw water being exchanged on the resin beads against sodium ions.
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Installer Manual Riversoft - Description SERVICE BACKWASH BRINE DRAW/SLOW RINSE C1 and C5 REPRESSURIZE RAPID RINSE BRINE REFILL C4 and C6 Soft water Hard water Inlet Drain Media bead Outlet Media tank Brine Valve Brine tank Ref. MKT-IM-045 / A - 13.03.2020...
Installer Manual Riversoft - Description 3.2.2. Performance flow rate characteristics NOTE Flow rates are indicative data. Maximum flow rate to produce in order to respect the required service velocity for an optimal ion exchange upon resin manufacturers recommendation, regardless of the inlet pressure.
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Drain line ..........½" Overflow drain line ......... ½" Electrical Controller Operating Voltage ....12 VAC (requires use of Pentair Water supplied transformer) Input Supply Frequency......50 or 60 Hz Motor Input Voltage ........ 12 VAC Controller Power Consumption ..... 6 W average Protection rating........
Installer Manual Riversoft - Description 3.5. Softener’s available options 3.5.1. Safety brine valve To avoid overflow and to get a better softener operation, a safety brine valve can be installed. Operation Remove the softener covers, see 8.5.2. Covers removal (softener and valve), page 63.
Installer Manual Riversoft - Installation Installation 4.1. Warnings CAUTION Do not lay down or flip over the softener at any time. The media may paste to the upper distributor thus obstructing its slots and may therefore compromise the softener operation.
Installer Manual Riversoft - Installation 4.3.2. Water CAUTION Do not treat water over 38°C, hot water would damage the softener and void warranty. If you are on a private well system, check minimum water pressure with an accurate gauge (gauges on older water systems are often inaccurate).
Installer Manual Riversoft - Installation • the power outlet must be grounded; • to disconnect power, unplug the AC cable from its power source; • do not use any extension cord; • locate cord where it cannot be accidentally unplugged or cause any bodily harm.
Installer Manual Riversoft - Installation 4.4. Integration constraints Location of a water treatment system is important. The following conditions are required: CAUTION The surface for installation (platform or floor) must be solid, flat and level. MANDATORY Drain must be capable of handing a maximum backwash flow rate of 19 L/min.
Installer Manual Riversoft - Installation 4.5. Softener connection to piping To prevent your softener from incoming sediment and iron particles, Pentair recommends the installation of a 100 μm pre-filter upstream the unit. MANDATORY The unit should be installed in accordance with the manufacturer’s recommendations and meet all applicable plumbing codes.
Installer Manual Riversoft - Installation 4.5.2. Installation layout Bypass configuration Softener Power supply Hard water pipe Soft water pipe Drain water pipe ½" overflow line Drain Manifold configuration Softener Power supply Hard water pipe A manual bypass system have to be...
Installer Manual Riversoft - Installation 4.5.3. Tools and material required for installation NOTE Not all listed tools may be necessary for installation. Read installation procedures before starting to determine if additional tools are necessary. NOTE Valves, grounding straps, wire, clamps and wall pipes are not supplied with the water softener.
Installer Manual Riversoft - Installation 4.5.4. Inspection/preliminary assembly 4.5.4.1 Inspection MANDATORY Any missing or faulty equipment must be specified on the transport documents. Notify the transporter company and supplier immediately. NOTE In some case, some damage can only be observed when commissioning the softener.
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Installer Manual Riversoft - Installation Make necessary piping changes for connecting the softener inlet and outlet to the home piping. Make sure not to reverse inlet and outlet. Installation of supplied bypass is mandatory, see 4.5.2. Installation layout, page 29.
Installer Manual Riversoft - Installation 4.5.6. Water supply line and bypass connections 4.5.6.1 Water supply line The connections should be hand tightened using PTFE (plumber’s tape) on the threads if using the threaded connection type. In case of heat welding (metal type connection), the connections should not be made to the valve when soldering.
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Installer Manual Riversoft - Installation • The diagrams above illustrate how the flexible piping connection should be mounted; • in order to adequately compensate the tank elongation the flexible tubes must be installed horizontally; • should the flexible piping connection be installed in vertical position, instead of compensating the elongation, it will create additional stresses on the valve &...
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Installer Manual Riversoft - Installation 4.5.6.2 Bypassing • Softener with bypass configuration: a bypass valve system is provided with the installation kit. • Softener with manifold configuration: a bypass valve system have to be installed upstream the installation (not provided in the installation kit).
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Installer Manual Riversoft - Installation 4.5.6.3 Bypass assembly NOTE The following procedure is only valid for softener with bypass configuration. The bypass assembly connects to the water system by means of a connector assembly. The connector is secured to the plumbing and then inserted into the bypass. Clips are used to hold it in place.
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Installer Manual Riversoft - Installation 4.5.6.4 Bypass tips • Before removing a clip on the softener, shut off water supply and relieve system pressure. Do not forget to put back the clip on the softener before opening water supply. •...
Installer Manual Riversoft - Installation 4.6. Drain line flow controller The DLFC requires assembly before use. NOTE The plumbing connectors should not be installed. See 4.5.6.2 Bypassing, page 35. Using a PTFE (plumber’s tape), wrap it over threads of the flow controller (2).
Installer Manual Riversoft - Installation 4.6.1. Drain line connection NOTE Standard commercial practices are expressed here. Local codes may require changes to the following suggestions. Check with local authorities before installing a system. CAUTION The drain line plastic elbow must always be hand-tighten without using the elbow as a lever....
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Installer Manual Riversoft - Installation If available, use a floor drain or sump drain, but it is also possible to use a sump pit, dry well, clothes washer drain, laundry tub or sanitary sewer line with sink type trap. The drain line should be as short as possible and the unit should not be more than 12.2 m from the drain.
Installer Manual Riversoft - Installation 4.6.2. Brine line connection NOTE The brine line is internal and is already connected. 4.6.3. Overflow line connection In the event of a malfunction, the brine tank overflow fitting will direct “overflow” to the drain instead of spilling on the floor.
Installer Manual Riversoft - Installation 4.6.4. Electrical connection 4.6.4.1 Softener connection NOTE Use the fairlead (1)to block the power supply cable and prevent accidental disconnection. Manifold configuration Bypass configuration Power supply Power supply 4.6.4.2 Meter connection NOTE During shipping, the cable from the back of the controller to the meter assembly may have been disconnected.
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Installer Manual Riversoft - Installation 4.6.4.3 Controller connection AC transformer cable connection Motor and optical sensor cable connection Meter cable connection AC transformer cable connection Ref. MKT-IM-045 / A - 13.03.2020 43 / 90...
Installer Manual Riversoft - Programming Programming NOTE Menus are displayed in a defined and incremental order. NOTE After 5 seconds without keypad input, the unit returns to normal operation mode and display the time of day. NOTE ...
Installer Manual Riversoft - Programming 5.2. Commands 1. Camshaft indicator A column of windows provides a visual indicator of the camshaft rotation. The manual regeneration button when pressed initiates either a - Manual delayed regeneration or immediate regeneration. regeneration button 3.
Installer Manual Riversoft - Programming 5.3. Quick program guide Parameter Default Units of Range of values Notes description value measure hour: Time of day 0:00 - 23:59 12:00 minute From 0.2 kg to 1.0 kg by increments of 0.05 kg;...
5.0 m to 9.5 m by increments of 0.5 m (10 increments). 5.7. Time clock regeneration (Riversoft 4 only) Set the time between each regeneration. Press until desired interval appears then release. → Range from 0 through 30; 0 = Disabled;...
Installer Manual Riversoft - Programming 5.8. Calendar override setting The controller needs a method to set days between regeneration for regulatory requirements and in cases when the flow sensor has failed. Press and hold for 3 seconds. → The programmed calendar override is displayed.
Installer Manual Riversoft - Programming 5.11. History values The controller features a review level that displays the operation history of the system. To access history values : Press and hold simultaneously for 3 seconds. → To view the "H" levels.
Installer Manual Riversoft - Commissioning Commissioning 6.1. Softener commissioning 6.1.1. Water filling, draining and waterproofness inspection Once the previous initial programming steps are performed, and that the softener is in place and hydraulically connected to the main water line (see 4.5.5. Softener installation, page 31), the unit can be started up.
Installer Manual Riversoft - Commissioning 4. Fill the media tank with water. → While the controller is in cycle C1 (Backwash), open the water supply valve very slowly to approximately the ¼ open position. CAUTION If opened too rapidly or too far, media may be lost out of the tank into the valve or the plumbing.
(1) setting iteratively until the residual hardness correspond to the value used when programming the hardness parameter. NOTE Pentair advise to set a residual hardness between 50 and 100 mg/L of CaC0 52 / 90 Ref. MKT-IM-045 / A - 13.03.2020...
Installer Manual Riversoft - Commissioning 6.1.4. Additional tips • When the controller is first plugged in, it may display the message "E3", this means that the controller is rotating to the home position. If the "E2" is displayed, check that the incoming power frequency matches the controller;...
Installer Manual Riversoft - Commissioning 6.2.2.1 5.25% Sodium hypochlorite If stronger solutions are used, such as those sold for commercial laundries, adjust the dosage accordingly. Dosage Polystyrene resin: set 1.25 mL per liter of resin. Brine tank softeners Backwash the softener and add the required amount of hypochlorite solution to the well of the brine tank.
Installer Manual Riversoft - Operation Operation 7.1. Display 7.1.1. During operation • The current time in 24 hours is displayed on 2 digits (minutes are not displayed). • The flow indicator blinks ON and OFF when water is flowing. 7.1.2. During regeneration •...
Installer Manual Riversoft - Operation 7.2.2. Immediate regeneration Press and hold for 3 seconds to initiate immediate manual regeneration. → The controller will display a cascading symbol "--" as it cycles to backwash. → The controller will proceed through a complete regeneration.
The maintenance and service operation must be done by qualified personnel only. Failure in respecting this may void the warranty NOTE According to your softener configuration (Riversoft 4, 8, 15 or 30), the maintenance procedure might be slightly different due different lids. In all cases the same principle is applicable. 8.1.
Installer Manual Riversoft - Maintenance 8.1.3. Regeneration test 1. Check condition of brine tank and any associated equipment. 2. Check salt level in brine tank. 3. Initiate regeneration test. → Check brine draw during brine draw stage and make sure of proper function.
8.3. Adding salt Scan this QR code to download the Salt Reminder application from Pentair in order to ensure refilling the salt in the brine tank when required. Do no fill the brine tank with too much salt if you are approaching to brine tank cleaning date.
Installer Manual Riversoft - Maintenance 8.4. Recommendations 8.4.1. Use original spare parts CAUTION To ensure correct operation and safety of the device, only use original spare parts and accessories recommended by the manufacturer. Parts to keep in stock for potential replacements are motor and optical sensor, controller, transformer, injectors, flapper kit, o-ring kit, refill controller and DLFC.
Installer Manual Riversoft - Maintenance 8.5.2. Covers removal (softener and valve) Operation CAUTION Do not pull on the cables. Release the connectors from controller (2) by pressing on their locking clips. Remove the softener cover (1). Turn the locking clip (3) on the left to unlock the controller (2).
Installer Manual Riversoft - Maintenance 8.5.3. Brine tank and brine well cleaning Operation Remove the softener cover (1). Open the brine tank cover (4). Remove the remaining salt from brine tank (5). Remove the brine well cover (3). Remove the remaining brine from brine well (2).
Installer Manual Riversoft - Maintenance 8.5.4. Cleaning the refill flow controller Operation Remove the softener cover, see 8.5.2. Covers removal (softener and valve), page 63. Using a Torx key, unscrew and extract the refill flow controller (3). Clean the refill flow controller (3) using compressed air or with a soft brush.
Installer Manual Riversoft - Maintenance 8.5.5. Cleaning injector and injector screen Operation Remove the softener cover, see 8.5.2. Covers removal (softener and valve), page 63. Using a Torx key, unscrew and extract the injector cap (3). CAUTION Take care not to damage the injector (2)....
Installer Manual Riversoft - Maintenance 8.5.6. Controller replacement Operation Remove the softener and valve covers, see 8.5.2. Covers removal (softener and valve), page 63. CAUTION Do not pull on the cables. Release the connectors (1) from controller by pressing on their locking clips.
Installer Manual Riversoft - Maintenance 8.5.7. Other wear and tear parts 8.5.7.1 Cleaning the backwash flow controller Operation NOTE The following procedure is only applicable in the bypass configuration. Remove the softener cover, see 8.5.2. Covers removal (softener and valve), page 63.
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Installer Manual Riversoft - Maintenance 8.5.7.2 Manifold/bypass removal Operation NOTE Depending on the installation configuration, the valve may be equipped with a manifold or a bypass. The following procedure applies to both configuration. Remove the softener cover, see 8.5.2. Covers removal (softener and valve), page 63.
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Installer Manual Riversoft - Maintenance 8.5.7.3 Motor and camshaft replacement Operation Remove the softener and valve covers, see 8.5.2. Covers removal (softener and valve), page 63. Disconnect the motor (2) from the optical sensor (1). Loosen the two screws (4) and remove the clamp (3).
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Installer Manual Riversoft - Maintenance 8.5.7.4 Optical sensor replacement Operation Remove the softener and valve covers, see 8.5.2. Covers removal (softener and valve), page 63. Remove the motor and camshaft, see 8.5.7.3 Motor and camshaft replacement, page 71. The optical sensor (1) is clipped on the front edge of the top plate, gently press on the clips to release the optical sensor (1) from its location.
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Installer Manual Riversoft - Maintenance PAGE INTENTIONALLY LEFT BLANK Ref. MKT-IM-045 / A - 13.03.2020 73 / 90...
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Installer Manual Riversoft - Maintenance 8.5.7.5 Cleaning / replacing flappers Operation Remove the softener and valve covers, see 8.5.2. Covers removal (softener and valve), page 63. Remove the motor and camshaft, see 8.5.7.3 Motor and camshaft replacement, page 71. Remove the optical sensor, see 8.5.7.4 Optical sensor replacement, page 72.
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Installer Manual Riversoft - Maintenance 8.5.7.6 Disassembling/assembling valve from/on tank Operation Remove the softener cover, see 8.5.2. Covers removal (softener and valve), page 63. Release the tube (1) from push-fit fitting (2). Unscrew, counter-clockwise, the valve (4) from tank (3).
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Installer Manual Riversoft - Maintenance ¼ turn ½ turn Point 0 Point 0 Ref. MKT-IM-045 / A - 13.03.2020 77 / 90...
Installer Manual Riversoft - Troubleshooting Troubleshooting 9.1. Controller Err. code Cause Solution Program settings have been Press any button. If "E 1" does not corrupted. clear. Replace the controller. Disconnect and reconnect the power. If Controller power does not match 50 or problem is not solved, replace 60 Hz.
Installer Manual Riversoft - Troubleshooting 9.2. Valve Issue Cause Reset and recovery Valve disc cannot close because of Flowing or Remove debris. debris. dripping water at drain or brine line Replace the spring. See 8.5.7.5 Valve stem return spring is weak.
Installer Manual Riversoft - Troubleshooting 9.3. System Issue Cause Reset and recovery Control brine dosage setting and Improper regeneration. repeat regeneration. Hard water Leaking of external bypass valve. Replace bypass valve. leakage after O-ring around riser pipe damaged. Replace o-ring.
Installer Manual Riversoft - Spare parts Spare parts NOTE There are no user serviceable parts in the AC wall mount adapters, motor or control board. 10.1. Softener Ref. MKT-IM-045 / A - 13.03.2020 81 / 90...
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Softener back cover for 30, 15 and 8 models CABCOVCYLID Softener front cover for 30, 15 and 8 models 368606H14#9-EU Autotrol 368 valve for Riversoft 30 model (no bypass) 368606BPJ33#10- Autotrol 368 valve for Riversoft 30 model (with bypass) 368606F14#7-EU Autotrol 368 valve for Riversoft 15 model (no bypass)
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Installer Manual Riversoft - Spare parts Packaging Item Part number Description quantity CM-BASE13 Tank base support for 4 model Q-0818-A8 Tank for 8 model Q-0613-A8S Tank for 4 model 27827 Riser tube for 30 and 15 models 3028254 Riser tube for 8 and 4 models...
This will help to reduce the impact on the environment, health, safety and help to promote recycling. Pentair does not collect used product for recycling. Contact your local recycling center for more information.
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Installer Manual Riversoft - Disposal PAGE INTENTIONALLY LEFT BLANK Ref. MKT-IM-045 / A - 13.03.2020 89 / 90...