Procedure For Technical Support; Copyright And Trademarks; Limitation Of Liability; Illustrations - Pentair Riversoft Installer Manual

1.7.

Procedure for technical support

Procedure to follow for any technical support request:
A Collect the required information for a technical assistance request.
→ Product identification (see 2.2. Serial and safety tags location, page 8 and 
8.1.2. Mechanical Checks, page 57);
→ Problem description.
B Please refer to the "Troubleshooting" chapter, page 78. If the problem persists contact your
supplier.
1.8.

Copyright and Trademarks

All indicated Pentair trademarks and logos are property of Pentair. Third party registered and
unregistered trademarks and logos are the property of their respective owners.
© 2020 Pentair. All rights reserved.
1.9.

Limitation of liability

Pentair Quality System EMEA products benefit, under specific conditions, from a manufacturer
warranty that may be invoked by Pentair's direct customers. Users should contact the vendor of this
product for applicable conditions and in case of a potential warranty claim.
Any warranty provided by Pentair regarding the product may become invalid in case of:
• installation done by a non-water-professional;
• improper installation, improper programming, improper use, improper operation and/or
maintenance leading to any kind of product damages;
• improper or unauthorized intervention on the controller or components;
• incorrect, improper or wrong connection/assembly of systems or products with this product and
vice versa;
• use of a non-compatible lubricant, grease or chemicals of any type and not listed by the
manufacturer as compatible for the product;
• failure due to wrong configuration and/or sizing.
Pentair accepts no liability for equipment installed by the user upstream or downstream of Pentair
products, as well as for process/production processes which are installed and connected around or
even related to the installation. Disturbances, failures, direct or indirect damages that are caused by
such equipment or processes are also excluded from the warranty. Pentair shall not accept any
liability for any loss or damage of profits, revenues, use, production, or contracts, or for any indirect,
special or consequential loss or damage whatsoever. Please refer to the Pentair List Price to know
more about terms and conditions applicable to this product.

1.10. Illustrations

Depending on the configuration of your softener, it can be mounted with a bypass or a manifold. We
chose to use the bypass configuration to illustrate this document. However when necessary, we
illustrated both configurations.
Ref. MKT-IM-045 / A - 13.03.2020
Installer Manual Riversoft - Generalities
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