European Home E Series Troubleshooting Manual

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Problem
1)

Flames not working correctly

2)

Heater blowing cold

Electric Fireplace Rev #07062020
Electric Fireplace Rev #01142021
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
ELECTRIC MODELS
ELECTRIC MODELS

Troubleshooting Flow Chart:

E SERIES & COMPTON SUITS
E SERIES & COMPTON SUITS
Videos are located in the dealer login: https://
europeanhome.com/tech-how-to-videos/
Possible Cause
Ribbons are statically connected to
glass.
Installation airflow restricted.
Blower clogged.
Slow fan.
Possible installation gaps/Chimney not
adequately blocked off.
Fan clogged.
Faulty element.
Slow fan.
Solution
Spray some anti-static spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Fan requires cleaning out. Please see
Evonic video.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see Evonic video.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
Heater fan requires cleaning out.
Please see Evonic video.
Replace element. Please see
Evonic video.
Check fan placement. If problem
persists replacement fan may be
required. Please see Evonic
video.
1
1
EuropeanHome.com
EuropeanHome.com

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Summary of Contents for European Home E Series

  • Page 1 TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE ELECTRIC MODELS ELECTRIC MODELS Troubleshooting Flow Chart: E SERIES & COMPTON SUITS E SERIES & COMPTON SUITS Videos are located in the dealer login: https:// europeanhome.com/tech-how-to-videos/ Problem Possible Cause Solution Ribbons are statically connected to Spray some anti-static spray beneath glass.
  • Page 2 TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE Problem Possible Cause Solution Fan unbalanced. Adjust fan to stop catching on the case. If problem persists replacement fan unit maybe required. Please see Evonic video. Adjust fan to stop catching on the case. Fan catching on housing. Please see Evonic video.
  • Page 3 TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE Problem Possible Cause Solution Double check switches are turned to Rocker switch has not been turned to the ‘ON’ position. the ‘ON’ position. Remote needs pairing. See separate Remote/App not paired. pairing instructions for guide. Fire not turning on. Replace fuse.
  • Page 4 Fan has slipped off-centre of mechanism center to stop it from catching. Please Noisy fans see Evonic video. EUROPEAN HOME EUROPEAN HOME a division of Europa Ja, Inc. a division of Europa Ja, Inc. 30 Log Bridge Road 30 Log Bridge Road...

This manual is also suitable for:

Compton

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