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European Home E810 Instructions Manual

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INSTRUCTIONS MUST BE KEPT AFTER INSTALLATION
FOR FUTURE MAINTENANCE
Models— E810/E32H/E40/E60/E72/E1560
Important Safety Information
Always read this manual first before attempting to install or use this
fireplace. For your safety, always comply with all warnings and safety
Instructions contained in this manual to prevent personal injury or property
damage.
Please Note: Once your European Home product has been
installed and switched to the ON position, the fire will instantly
flash. This is normal operating procedure, simply indicating that
there is power running to the fire and NOT a fault.
SERIAL NUMBER LABEL
ENGLISH
11/10/2020-ESERIES
1

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Summary of Contents for European Home E810

  • Page 1 Instructions contained in this manual to prevent personal injury or property damage. Please Note: Once your European Home product has been installed and switched to the ON position, the fire will instantly flash. This is normal operating procedure, simply indicating that there is power running to the fire and NOT a fault.

  • Page 2: Table Of Contents

    Contents Introduction Electrical Safety Installation Requirements Installation Method Glass Removal 10/11 Side Conversion Panels 12/15 E-Touch & App Interface Log guidance 17/18 Product operation Technical Specification 20/37 Problem Solving 38/41 E-tab & App Pairing 42/50 Warranty This guide is designed to aid in the installation and continued performance of this product.

  • Page 3: Electrical Safety

    ELECTRICAL SAFETY: When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read all instructions before using this electric fireplace. 2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
  • Page 4 13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. 14. To prevent a possible fire, do not block air intakes or exhaust in any manner.

  • Page 5: Installation Requirements

    INSTALLATION REQUIREMENTS: Review and consider all the following conditions before installation: Ensure installation does not allow the electric fireplace to be in direct contact with building vapor barrier or insulation and meets all local building code. A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not essential in all cases.
  • Page 6 COLOUR CODING FOR INTERNATIONAL WIRING:...

  • Page 7: Installation Method

    INSTALLATION METHOD: PLEASE NOTE: It is crucial to ensure that the product has a minimum internal clearance directly above and below the product of 4"(100mm), this is to ensure that the product can circulate the required airflow for the heater unit. Any faults as a result of ignoring the installation guidelines will invalidate the warranty.
  • Page 8 3-SIDED INSTALLATION GUIDE...
  • Page 9 2-SIDED INSTALLATION GUIDE...
  • Page 10 1-SIDED INSTALLATION GUIDE...

  • Page 11: Glass Removal

    Glass Removal: 1. Remove the two screws located in the bottom glass retaining bar. 2. Remove the bottom glass retaining bar.
  • Page 12 Remove the glass by pulling the panel away from the body of the fire. Ensure that the glass is always supported. A suction cup has been provided to aid with this step. Please note: The suction cup is provided for support only, not to hold the full weight of the glass.

  • Page 13: Side Conversion Panels

    Side Conversion Panels To complete this step, you must first remove front glass and side glass. ITEM. DESCRIPTION. QTY. SIDE GLASS FRONT GLASS PLASTER KIT (3 OF LEFT SIDE, 3 OF RIGHT SIDE) MAIN HOUSING FRONT GLASS BOTTOM SUPPORT FRONT GLASS BOTTOM RETAINER FRONT GLASS BOTTOM RETAINER SCREWS FUEL BED SIDE GLASS TOP RETAINER (INTERNAL)
  • Page 14 STEP 1 - REMOVAL OF FRONT GLASS (ITEM 2) REMOVE THE 2 SCREWS (ITEM 7) THAT SECURE THE FRONT GLASS BOTTOM RETAINER (ITEM 6) TO THE FUEL BED (ITEM 8). LIFT OFF THE FRONT GLASS RETAINER (ITEM 6) AND USING THE SUCTION CUP SUPPLIED (NOT SHOWN) CAEFULLY REMOVE THE FRONT GLASS (ITEM 2).
  • Page 15 STEP 3 – REMOVAL OF PLASTER KIT (ITEM 3) REMOVE THE PLASTER KIT SCREWS (ITEM 11) USING A PHILLIPS SCREWDRIVER (NOT SUPPLIED). NOTE: ENSURE TO KEEP SCREWS FOR FUTURE REFERENCE. REMOVE THE PLASTER KIT (ITEM 3) FROM BOTH SIDES OF THE UNIT...
  • Page 16 STEP 4—FITTING IN-FILL SIDES (ITEM 13 & 14) REMOVE IN-FILL SIDE SCREWS (ITEM 12) PLACE THE IN-FILL SIDES OVER THE EXISTING SIDE PIECES USING THE IN-FILL SIDE SCREWS (ITEM 12) TOGETHER WITH THE PLASTER KIT SCREWS (ITEM 11) THAT WERE REMOVED IN THE PREVIOUS STEP SECURE THE LEFT AND RIGHT IN-FILL SIDES (ITEM 13 &...

  • Page 17: E-Touch & App Interface

    E-Touch & App Interface: The Appliance is operated using the E-Touch App Control. The App Control can be used on either OS or Android operating systems. To obtain the App please visit either the Apple App Store or Google Play and follow the on screen instructions. Screen shot taken from Apple App Store.

  • Page 18: Log Guidance

    E1000 Log Set X 1 (6 logs) E1000 Log Set X 2 (12 logs) E1000 Log Set X 3 (18 logs) E1560 E1000 Log Set X 3 (18 logs) WOODLAND LOG SET E700 LOG SET X 2 – Applicable with E32H, E810...
  • Page 19 E1000 X 1 Log Layout-Applicable with E40 E1000 X 2 Log Layout-Applicable with E60 E1000 X 3 Log Layout-Applicable with E72, E1560...

  • Page 20: Product Operation

    Product Operation: The appliance is operated by the e-touch App, the main standby power switch to the e-series product is located to the right of the heater outlet, which is marked with a light bulb image, to activate the product, this switch must be switch to the “ON”...
  • Page 21 834 (32.9 in) 74 (2.9 in) 802 (31.6 in) 800 (31.5 in) 16 (.64 in) 300 (11.8 in)
  • Page 22 1035 (40.7 in) 316 (12.4 in) 1003 (39.5 in) 16.25 (11.8 in) (0.64 in) 1003 (39.5 in)
  • Page 23 1535 (60.4 in) 74 (2.9 in) 1503 (59.2 in) 1501 (59.1 in) 16 (.63 in) (11.8 in)
  • Page 24 1784 (70.3 in) 74 (2.9 in) 1752 (69 in) 1752 (69 in) 16 (.63 in) (11.8 in)
  • Page 25 1506 (59.3 in) 70 (2.8 in) 1538 (60.6 in) 1504 (59.2 in) (11.8 in)
  • Page 27 844 (33.2 in) (12.4 in) 802 (31.6 in) 800 (31.5 in) (11.8 in) 16 (0.6 in)
  • Page 28 1048 (41.3 in) (12.4 in) 1005 (39.6 in) 16 (0.6 in) (11.8 in) 1003 (39.5 in)
  • Page 29 1548 (61 in) (12.4 in) 1503 (59.2 in) 1501 (59.1 in) (11.8 in)
  • Page 30 1797 (70.8 in) (12.4 in) 1752 (69.0 in) 1752 (69.0 in) (11.8 in)
  • Page 31 1553 (61.15 in) (12.4 in) 1506 (59.3 in) 1504 (59.2 in) (11.8 in)
  • Page 33 854 (33.6 in) 316 (12.5 in) 802 (31.6 in) 800 (31.5 in) 16 (.6 in) (11.8 in)
  • Page 34 1005 (39.6 in) 300 (11.8 in) 1063 (41.8 in) 1003 (39.5 in) 16.3 (.64 in)
  • Page 35 1563 (61.5 in) (12.4 in) 1503 (59.2 in) (11.8 in) 1501 (59.1 in)
  • Page 36 1810 (71.3 in) (12.4 in) 1752 (69.0 in) 1752 (69.0 in) 16 (.6 in) (11.8 in)
  • Page 37 1568 (61.74 in) (12.4 in) 1506 (59.3 in) 1504 (59.2 in) (11.8 in)
  • Page 39 Troubleshooting Flow Chart: Problem Possible Cause Solution Ribbons are statically connected to Spray some anti-static spray beneath glass. the tray. Please note: If this product is freshly installed, please leave running for 20 minutes so ribbons can loosen. Check the correct air gap has been Installation airflow restricted.
  • Page 40 Problem Possible Cause Solution Fan unbalanced. Adjust fan to stop catching on the case. If problem persists replacement fan unit maybe required. Please see EH YouTube video. Adjust fan to stop catching on the case. Fan catching on housing. Please see EH YouTube video. Noisy Heater Fan clogged.
  • Page 41 Problem Possible Cause Solution Double check switches are turned to Rocker switch has not been turned to the ‘ON’ position. the ‘ON’ position. Remote needs pairing. See separate Remote/App not paired. pairing instructions for guide. Fire not turning on. Check fuse box. Fuse blown.
  • Page 42 Problem Possible Cause Solution Timer has been accidentally set. Double check timer settings. Heater coming on randomly Thermostat faulty. Replace PCB. Please see EH YouTube video. LED dropped down. LED needs to be re-stuck into place. LED streaking Log positioning. Change log positioning to hide any direct view of LED strip.
  • Page 43 E-Tab Controller: Volume Control. Power button - Press and hold for 3 seconds to turn ON/OFF.
  • Page 44 The e-touch app can be used with both smart phone and tablet devices. Utilising the e-touch app will allow complete controllability of your European Home product. To download the e-touch app please follow the below steps. PLEASE NOTE: e-tab control systems already come with e-touch app installed PLEASE NOTE: Once fully charged, the battery life of the E-tab control system is roughly 24 hours and needs daily charging.
  • Page 45 Please note: To enable the 5) Once the e-touch App e-touch app to find/ discover your has discovered your European Home product, the product, the above screen smart will appear. phone or tablet must be no more 6) To connect your fireplace than a foot away from the product).
  • Page 46 A) ON & OFF key—Single press to turn product on or off. B) Setup/Seven day programable timer keys—Used to navigate timer options C) Heat high/heat low keys—Single press to select 750 or 1.5KW of heat output. D) Dimmer keys—Single press to increase or decrease the brightness of flame effect. E) Temperature control keys—Single press to increase or decrease temperature when setting desired room temperature.
  • Page 47 Programming the seven-day timer: To access the program the 7 day programmable timer please follow the below steps. 1. Click the ‘TIME SET’ button on the home screen, and the above image will appear. 2. Click the ‘WEEK MODE’ button and the timer summary screen will appear, see over page.
  • Page 48 Timer Summary Screen: 52°F A) Timer group—click to add one or more timing groups or weeks B) On time—Click to set a time for the heater to switch on (ON) C) Off time—Click to set a time for the heater to switch off (OFF) D) Target Gear—Click to set the heater to switch on Heat low or High E) Target temperature—Click to set what temperature you would like the program to reach before the thermostat is activated.
  • Page 49 Programming the 7 day timer continued: To set a timing program please follow the below steps: 1. Select the time on which you would like the heater to activate. 2. Select the time on which you would like the heater to de-activate. 3.
  • Page 50 4. Select the gear setting or power on which power you would like the heater to activate on (heat low—1kw) or (heat high—2kw). 5. Select on which day or days you would like your timing program to activate or repeat. 6.
  • Page 51 Changing units of temperature: On the app home screen, in the top left corner you will see the setting icon. Press to open. You will then see the ‘Unit of temperature’ option. Press to open the selection panel. You will then be able to select your preferred unit of temperature.

This manual is also suitable for:

E32hE40E60E72E1560