European Home E Series Troubleshooting Manual

Problem
1)
Flames not working correctly
2)
Heater blowing cold
Electric Fireplace Rev #07062020
TROUBLESHOOTING GUIDE
ELECTRIC MODELS
Troubleshooting Flow Chart:
E SERIES, COMPTON SUITS & TUVA
Possible Cause
Ribbons are statically connected to
glass.
Installation airflow restricted.
Blower clogged.
Slow fan.
Possible installation gaps/Chimney not
adequately blocked off.
Fan clogged.
Faulty element.
Slow fan.
Solution
Spray some anti-static spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Fan requires cleaning out. Please see
EH YouTube video.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see EH YouTube
video.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
Heater fan requires cleaning out.
Please see EH YouTube video.
Replace element. Please see EH
YouTube video.
Check fan placement. If problem
persists replacement fan may be
required. Please see EH YouTube
video.
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