Warm (Attended) Transfer - Polycom VVX 300 Series User Manual

Effective July 10, 2019.

Warm (Attended) Transfer

Allows you to confirm that the person you want to transfer the call to is available and willing to take the call.
1. When on a live call that needs to
be transferred, press and hold the
Transfer soft key.
3. Now enter the extension, full 10 digit number or use the directory of the person you are transferring the call to. Then
press the "Send" softkey or wait 5 seconds and the phone will automatically "send/dial" the number entered.
4. Now the caller has answered the
"Consultative" and is ready to take
the forwarded caller.
Proprietary and Confidential
2. Now select the "Consultative"
from the transfer selection.
5. With the person confirmed
available to take the call, then
press the Transfer softkey to
complete the transfer.
Polycom VVX 300 Series
Basic Phone Functions continued
6. If the "transfer to" party does not
answer or is unwilling to take the
call, the user can select Cancel to
get the call back to them.
Quick Link: Table of Contents 6