Troubleshooting
Troubleshooting
Configuring the SMTP server
1
Open a web browser, and then type the printer IP address in the address field.
Notes:
•
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2
Click Settings > Device > Notifications > E‑mail Alerts Setup.
3
From the E‑mail Setup section, configure the settings.
4
Click Save.
Network connection problems
Cannot open Embedded Web Server
Action
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
Notes:
•
View the IP address on the home screen.
•
An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
•
Internet Explorer version 11 or later
•
Microsoft Edge
•
Safari version 6 or later
•
Google Chrome
•
Mozilla Firefox version 24 or later
Is your browser supported?
TM
version 32 or later
Yes
No
Go to step 2.
Turn on the printer.
Go to step 3.
Type the correct
printer IP address in
the address field.
Go to step 4.
Install a supported
browser.
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