Sharp MX-B467P User Manual
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Sharp MX-B467P User Manual

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LASER PRINTER MX-B467P
User's Guide
November 2020
Machine type(s):
4600
Models:
690 and its equivalent models

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Table of Contents

Troubleshooting

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Summary of Contents for Sharp MX-B467P

  • Page 1 LASER PRINTER MX-B467P User's Guide November 2020 Machine type(s): 4600 Models: 690 and its equivalent models...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer configurations............................9 Attaching cables..............................10 Using the control panel............................11 Understanding the status of the power button and indicator light............11 Loading paper and specialty media............12 Setting the paper size and type........................
  • Page 3 Contents Paper..................................37 Network/Ports..............................39 Security................................. 51 Reports.................................56 Help..................................57 Troubleshooting..............................57 Printing the Menu Settings Page........................57 Securing the printer................... 58 Locating the security slot..........................58 Erasing printer memory........................... 58 Restoring factory default settings......................... 58 Statement of Volatility............................59 Maintaining the printer................60 Networking.................................
  • Page 4 Contents Printing problems.............................. 93 Contacting your dealer............................112 Upgrading and migrating................. 113 Hardware................................113 Software................................119 Firmware................................120 Notices......................121 Index......................129...

  • Page 5: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 8: Learning About The Printer

    Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 9: Printer Configurations

    Learning about the printer 305 mm (12 in.) Rear 100 mm (3.94 in.) Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 75 mm (3 in.) Left side 65 mm (2.56 in.) Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a...

  • Page 10: Attaching Cables

    Learning about the printer Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

  • Page 11: Using The Control Panel

    Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through menus or move between screens and menu options. Select button • Select menu options. • Save the setting. Numeric keypad Enter numbers or symbols in an input field.

  • Page 12: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > > Paper > > Tray Configuration > > Paper Size/Type > > select a paper source Set the paper size and type.
  • Page 13 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.

  • Page 14: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...

  • Page 15: Linking Trays

    Loading paper and specialty media • Load European envelopes with the flap facedown and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays From the control panel, navigate to: Settings >...

  • Page 16: Paper Support

    Paper support Paper support Supported paper sizes Paper size Standard Optional Multipurpose feeder Two‑sided printing 250‑sheet 250‑ or 550‑sheet tray tray 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (8.3 x 5.8 in.) A5 LEF 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
  • Page 17 Paper support Paper size Standard Optional Multipurpose feeder Two‑sided printing 250‑sheet 250‑ or 550‑sheet tray tray Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to 216 x 356 mm (3 x 5 in.

  • Page 18: Supported Paper Types

    Paper support Supported paper types Paper type Standard Optional Multipurpose feeder Two‑sided printing 250‑sheet 250‑ or 550‑sheet tray tray Plain paper Card stock Transparency Recycled Paper labels Bond Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use.

  • Page 19: Printing

    Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.

  • Page 20: Configuring Confidential Jobs

    Printing Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...

  • Page 21: Printing Confidential And Other Held Jobs

    Printing Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing. Require All Jobs to be Set the printer to hold all print jobs. Held Keep duplicate Set the printer to print all documents with the same file name. documents Printing confidential and other held jobs For Windows users...

  • Page 22: Printing A Font Sample List

    Printing Printing a font sample list From the control panel, navigate to: Settings > > Reports > > Print > > Print Fonts > Select a font sample, and then press Placing separator sheets between copies From the control panel, navigate to: Settings >...

  • Page 23: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Restore Factory Defaults • • Eco‑Mode Maintenance • • Remote Operator Panel Visible Home Screen Icons • • About this Printer Notifications • Power Management Print •...

  • Page 24: Device

    Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. Country/Region Identify the country or region that the printer is configured to operate. Run initial setup Run the setup wizard. Displayed information Specify the information to appear on the home screen.
  • Page 25 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
  • Page 26 Understanding the printer menus Menu item Description Error Prevention Set the printer to check for jammed paper automatically. Jam Assist Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Disabled 5–255 (5*) Error Prevention Set the printer to restart when an error occurs.
  • Page 27 Understanding the printer menus Power Management Menu item Description Sleep Mode Profile Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
  • Page 28 Understanding the printer menus Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
  • Page 29 Understanding the printer menus Menu item Description Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Supply Usage And Counters Reset the supply page counter or view the total printed pages. Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter...
  • Page 30 Understanding the printer menus Menu item Description Device Operations Set the printer to reduce the amount of noise that it makes when printing. Quiet Mode Off* Note: Enabling this setting slows down the overall performance of the printer. Device Operations Set the printer to show the control panel menus.

  • Page 31: Print

    Understanding the printer menus Menu item Description Contact Personalize the printer name. The maximum length is 63 characters. Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing.
  • Page 32 Understanding the printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Horizontal* Note: The positioning depends on the number of page images and their Reverse Horizontal page orientation. Vertical Reverse Vertical Pages per Side Orientation...
  • Page 33 Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance text and...
  • Page 34 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to fit the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 35 Understanding the printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] 10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8* punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Page 36 Understanding the printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.

  • Page 37: Paper

    Understanding the printer menus Menu item Description Scaling Adjust the image to fit the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation...
  • Page 38 Understanding the printer menus Menu item Description Configure MP Set the printer when to pick paper loaded in the multipurpose feeder. Cassette* Notes: Manual • When set to Cassette, the printer treats the multipurpose feeder like a First tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder.

  • Page 39: Network/Ports

    Understanding the printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper. Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Network/Ports Network Overview Menu item Description...
  • Page 40 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 41 Understanding the printer menus Menu item Description Set WEP Key Specify a WEP password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WEP. WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal.
  • Page 42 Understanding the printer menus Menu item Description IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
  • Page 43 Understanding the printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address prefix.
  • Page 44 Understanding the printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Note: This menu item appears only in the Embedded Web Server. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
  • Page 45 Understanding the printer menus Menu item Description Restricted Server List Specify an IP address for the TCP connections. Notes: • This menu item appears only in the Embedded Web Server. • Use a comma to separate each IP address. • You can add up to 50 IP addresses.
  • Page 46 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Configure SNMP version 3 to install and update the printer security.
  • Page 47 Understanding the printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption.
  • Page 48 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Configure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 49 Understanding the printer menus HTTP/FTP Settings Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send files using FTP.
  • Page 50 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.

  • Page 51: Security

    Understanding the printer menus Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 (6*) Auto Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
  • Page 52 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
  • Page 53 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notification to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
  • Page 54 Understanding the printer menus Menu item Description Lockout time Specify the lockout duration. 1–60 minutes (5*) Web Login Timeout Specify the delay for a remote login before the user is logged off automatically. 1–120 minutes (10*) Note: An asterisk (*) next to a value indicates the factory default setting. Confidential Print Setup Menu item Description...
  • Page 55 Understanding the printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Allow the storage of documents with the same file name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Erase Temporary Data Files Menu item Description...

  • Page 56: Reports

    Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...

  • Page 57: Help

    Understanding the printer menus Help Menu item Description Print All Guides Prints all the guides Connection Guide Provides information about connecting the printer locally (USB) or to a network Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media Mono Quality Guide Provides information about solving mono print quality settings Moving Guide...

  • Page 58: Securing The Printer

    Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.

  • Page 59: Statement Of Volatility

    Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.

  • Page 60: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a Wi‑Fi network Make sure that Active Adapter is set to Auto. From the control panel, navigate to Settings > >...
  • Page 61 Maintaining the printer Using the personal identification number (PIN) method From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method > Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address field. Notes: •...

  • Page 62: Cleaning The Printer

    Maintaining the printer Deactivating the Wi‑Fi network From the printer control panel, navigate to: Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard Network > Follow the instructions on the display. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

  • Page 63: Replacing Parts And Supplies

    Maintaining the printer Ordering a toner cartridge Notes: • The estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. To order a toner cartridge, contact the place where you purchased the printer. Ordering an imaging unit To order an imaging unit, contact the place where you purchased the printer.
  • Page 64 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides.
  • Page 65 Maintaining the printer Close door A. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge.
  • Page 66 Maintaining the printer Remove the used imaging unit. Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 67 Maintaining the printer Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
  • Page 68 Maintaining the printer...
  • Page 69 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
  • Page 70 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 71 Maintaining the printer Remove the tray insert, and then flip the tray base.
  • Page 72 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
  • Page 73 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.

  • Page 74: Moving The Printer

    Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 75: Saving Energy And Paper

    Maintaining the printer • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring. • If the printer does not have a caster base but is configured with optional trays or output options, then remove the output options and lift the printer off the trays.
  • Page 76 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...

  • Page 77: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 78: Identifying Jam Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...

  • Page 79: Paper Jam In Door A

    Clearing jams Paper jam in door A Remove the tray. Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 80 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 81 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.

  • Page 82: Paper Jam In The Rear Door

    Clearing jams Close the door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  • Page 83: Paper Jam In The Standard Bin

    Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  • Page 84: Paper Jam In Trays

    Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  • Page 85: Paper Jam In The Multipurpose Feeder

    Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 86 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.

  • Page 87: Troubleshooting

    Troubleshooting Troubleshooting Configuring the SMTP server Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 88 Troubleshooting Action Step 4 Go to step 5. Contact your administrator. Check if the network connection is working. Is the network connection working? Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure.

  • Page 89: Issues With Supplies

    Troubleshooting Action Step 4 Go to step 6. Go to step 5. Check the wireless security mode. From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Wireless Security Mode > Is the correct wireless security mode selected? Step 5 The problem is Go to step 6.

  • Page 90: Paper Feed Problems

    Troubleshooting All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your printer or associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
  • Page 91 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > > Print > > Layout > > Collate > Set Collate to On [1,2,1,2,1,2], and then press Print the document.
  • Page 92 Troubleshooting Action Step 3 The problem is Contact your dealer. solved. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.

  • Page 93: Printing Problems

    Troubleshooting Jammed pages are not reprinted Action The problem is solved. Contact your dealer. From the control panel, navigate Settings > > Device > > Notifications > > Jam Content Recovery > In the Jam Recovery menu, select On or Auto, and then press Are the jammed pages reprinted? Printing problems Print quality is poor...
  • Page 94 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
  • Page 95 Troubleshooting Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 96 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
  • Page 97 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Turn off the printer, wait for 10 seconds, and then turn on the printer. Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
  • Page 98 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Contact your dealer.
  • Page 99 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
  • Page 100 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 101 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
  • Page 102 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 3 Go to step 4.
  • Page 103 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 104 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer.
  • Page 105 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 106 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved.
  • Page 107 Troubleshooting Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 108 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 109 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the control panel, navigate to: Settings > > Paper > > Media Configuration > >...
  • Page 110 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
  • Page 111 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.

  • Page 112: Contacting Your Dealer

    Troubleshooting Action Step 3 The problem is Contact your dealer. solved. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Contacting your dealer Before contacting your dealer, make sure to have the following information: •...

  • Page 113: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Internal solutions port – Thin Parallel Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 114 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 115 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
  • Page 116 Upgrading and migrating Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 117 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any components or connectors. Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card firmly into place.
  • Page 118 Upgrading and migrating Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 119: Software

    Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 120: Firmware

    Upgrading and migrating Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address field. Notes: •...

  • Page 121: Notices

    Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-specified products for the toner cartridges.
  • Page 122 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
  • Page 123 Notices This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
  • Page 124 Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
  • Page 125 Notices By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes.
  • Page 126 Notices of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website.
  • Page 127 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
  • Page 128 Notices Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232–2000 E-mail: regulatory@lexmark.com European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of...

  • Page 129: Index

    Index Index conserving supplies 76 contacting your dealer 112 accessing the controller hardware options control panel board 113 trays 118 buttons 11 adding hardware options hardware options, adding indicator light 11 print driver 119 print driver 119 using 11 adding internal options Hibernate mode controller board print driver 119...
  • Page 130 Index loading envelopes TCP/IP 44 paper sizes in the multipurpose feeder 14 Tray Configuration 37 supported 16 loading trays 12 Troubleshooting 57 paper types locating paper jams 78 Universal Setup 38 supported 18 locating the security slot 58 USB 49 parts and supplies Visible Home Screen Icons 30 status, checking 62...
  • Page 131 Index jammed pages are not toner darkness reprinted 93 adjusting 111 removing jam job prints from the wrong tray linking does not work 91 in the duplex unit 83 tray 111 trays in the rear door 82 job prints on the wrong installing 118 removing paper jam paper 111...
  • Page 132 Index unlinking trays 15 updating firmware 120 USB printer port 10 vertical dark lines on prints 105 vertical streaks on prints 105 volatile memory 59 erasing 58 volatility statement of 59 white lines 107 wireless network connecting the printer to 60 Wi‑Fi Protected Setup 60 wireless networking 60 Wi‑Fi Direct...

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