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Sharp MX-B427PW User Manual

Sharp MX-B427PW User Manual

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LASER PRINTER
MX-B427PW
User's Guide
November 2020
Machine type(s):
4601
Models:
480 and its equivalent models

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Table of Contents
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Summary of Contents for Sharp MX-B427PW

  • Page 1 LASER PRINTER MX-B427PW User's Guide November 2020 Machine type(s): 4601 Models: 480 and its equivalent models...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................4 Conventions................................4 Product statements............................. 4 Learn about the printer................7 Printer configuration............................7 Using the control panel............................7 Understanding the status of the indicator light................... 8 Selecting paper..............................8 Set up, install, and configure..............14 Selecting a location for the printer........................ 14 Attaching cables..............................
  • Page 3 Contents Use printer menus..................30 Menu map................................30 Device.................................. 30 Print..................................38 Paper..................................43 Network/Ports..............................45 Security.................................57 Reports.................................. 61 Troubleshooting..............................62 Maintain the printer..................63 Checking the status of parts and supplies....................63 Configuring supply notifications........................63 Setting up e‑mail alerts............................ 63 Viewing reports..............................64 Ordering parts and supplies...........................64 Replacing parts and supplies.........................
  • Page 4: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 5 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
  • Page 7: Learn About The Printer

    Learn about the printer Learn about the printer Printer configuration Control panel Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray Standard bin Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer.
  • Page 8: Understanding The Status Of The Indicator Light

    Learn about the printer Control panel part Function Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric value of a setting. Stop or Cancel button Stop the current job. Indicator light Check the status of the printer.
  • Page 9 Learn about the printer Weight The standard tray can feed paper weights from 60 to 120 g/m (16 to 32 lb) grain long paper. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. Curl Curl is the tendency for paper to curl at its edges.
  • Page 10 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers • Recycled papers that fail EN12281:2002 (European) • Paper weighing less than 60 g/m (16 lb) • Multiple‑part forms or documents Selecting preprinted forms and letterhead •...
  • Page 11 Learn about the printer Supported paper sizes Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF) 148 x 210 mm (5.83 x 8.27 in.) A5 Landscape (LEF) 210 x 148 mm (8.27 x 5.83 in.) 105 x 148 mm...
  • Page 12 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal 99 x 148 mm to 215.9 x 359.92 mm (3.9 x 5.83 in.
  • Page 13 Learn about the printer Supported paper types Paper type Standard Optional 550‑sheet Multipurpose feeder Two‑sided printing 250‑sheet tray tray Plain paper Card stock Recycled Paper labels* Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
  • Page 14: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 15: Attaching Cables

    Set up, install, and configure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 16: Loading Paper And Specialty Media

    Set up, install, and configure Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 17 Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper.
  • Page 18 Set up, install, and configure Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading.
  • Page 19 Set up, install, and configure Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. •...
  • Page 20: Installing And Updating Software, Drivers, And Firmware

    Set up, install, and configure Installing and updating software, drivers, and firmware Installing the printer software Obtain a copy of the software installer package. • From our website. • From the place where you purchased the printer. Run the installer, and then follow the instructions. For Macintosh users, add the printer.
  • Page 21: Networking

    Set up, install, and configure Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
  • Page 22 Set up, install, and configure Using the Push Button method From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start Push Button Method > Follow the instructions on the display. Using the personal identification number (PIN) method From the control panel, navigate to: Settings >...
  • Page 23: Configuring The Smtp Server

    Set up, install, and configure Connecting using Wi‑Fi From the mobile device, go to the settings menu. Tap Wi‑Fi, and then select the printer SSID. Note: The string “DIRECT-xy” (where xy are two random characters) is added before the SSID. Enter the preshared key.
  • Page 24: Secure The Printer

    Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
  • Page 25: Statement Of Volatility

    Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
  • Page 26: Print

    Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
  • Page 27: Configuring Confidential Jobs

    Print Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
  • Page 28: Printing Confidential And Other Held Jobs

    Print Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing. Require All Jobs to be Set the printer to hold all print jobs. Held Keep duplicate Set the printer to print all documents with the same file name. documents Printing confidential and other held jobs For Windows users...
  • Page 29: Printing A Font Sample List

    Print Printing a font sample list From the control panel, navigate to: Settings > > Reports > > Print > > Print Fonts > Select a font sample, and then press Placing separator sheets between copies From the control panel, navigate to: Settings >...
  • Page 30: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Power Management • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel* Maintenance • • Notifications About this Printer Print • • Layout PostScript • • Setup •...
  • Page 31 Use printer menus Menu item Description Run Initial Setup Run the setup wizard. Displayed information Specify the information to appear on the home screen. Display Text 1 Display Text 2 Date and Time Configure the printer date and time. Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*]...
  • Page 32 Use printer menus Menu item Description Print Determine the lightness or darkness of text images. Toner Darkness Light Normal* Dark Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
  • Page 33 Use printer menus Menu item Description E‑mail Alerts Setup Configure the e‑mail settings of the printer. E‑mail Setup Note: This menu item appears only in the Embedded Web Primary SMTP Gateway Server. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address...
  • Page 34 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Auto‑clear* Note: Short paper refers to the size of the paper loaded.
  • Page 35 Use printer menus Menu item Description Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists. Hibernate Timeout on Connection Hibernate Do Not Hibernate* Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description...
  • Page 36 Use printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load paper appears. Paper Prompts Auto* Multipurpose Feeder Manual Paper Tray Configuration Set the paper source that the user fills when a prompt to load envelope appears.
  • Page 37 Use printer menus Menu item Description Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening 0–150 (24*) Print Configuration Adjust the toner density when printing documents. Print Density Disabled* 1–5 Device Operations Set the printer to reduce the amount of noise that it makes...
  • Page 38: Print

    Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
  • Page 39 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
  • Page 40 Use printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q Toner Darkness Determine the lightness or darkness of text images.
  • Page 41 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Page 42 Use printer menus Menu item Description Tray Renumber Show the factory default value assigned for each paper source. View Factory Defaults Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time in seconds.
  • Page 43: Paper

    Use printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: MP Feeder appears only when Configure MP is set to Cassette. MP Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
  • Page 44 Use printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
  • Page 45: Network/Ports

    Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
  • Page 46 Use printer menus Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network Embedded Web Server. • Network Name •...
  • Page 47 Use printer menus Menu item Description Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal. WPA2/WPA‑Personal Enable wireless security through WPA2/WPA. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal.
  • Page 48 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
  • Page 49 Use printer menus Menu item Description IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses.
  • Page 50 Use printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Note: This menu item appears only in the Embedded Web Server. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Configuration Name Specify a service name for the zero configuration network.
  • Page 51 Use printer menus Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Note: This menu item appears only in the Embedded Web Server. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
  • Page 52 Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
  • Page 53 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Configuration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Configuration is set to Secure.
  • Page 54 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
  • Page 55 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.
  • Page 56 Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to send a notification of logged events. Ping frequency Specify the network query interval in seconds.
  • Page 57: Security

    Use printer menus Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 (6*) Auto Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
  • Page 58 Use printer menus Menu item Description Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Embedded Web Server Access Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions.
  • Page 59 Use printer menus Menu item Menu item Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates. Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out.
  • Page 60 Use printer menus Menu item Description Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Off* 1 Hour 4 Hours 24 Hours 1 Week Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later.
  • Page 61: Reports

    Use printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
  • Page 62: Troubleshooting

    Use printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects.
  • Page 63: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.
  • Page 64: Viewing Reports

    Maintain the printer Viewing reports From the control panel, navigate to: Settings > > Reports > Select the report that you want to view, and then press Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑...
  • Page 65 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 66 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
  • Page 67 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 68 Maintain the printer Remove the used imaging unit.
  • Page 69 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 70 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 71 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
  • Page 72 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Page 73 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 74 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.
  • Page 75: Cleaning The Printer

    Maintain the printer Resetting the supply usage counters From the control panel, navigate to: Settings > > Device > > Maintenance > > Config Menu > > Supply Usage And Counters > Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
  • Page 76: Saving Energy And Paper

    Maintain the printer Saving energy and paper Configuring the power save mode settings Sleep mode From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Sleep Mode > Enter the amount of time that the printer stays idle before it enters Sleep mode. Hibernate mode From the control panel, navigate to: Settings >...
  • Page 77: Shipping The Printer

    Maintain the printer • If the printer has separate floor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring.
  • Page 78: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 79: Network Connection Problems

    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 80 Troubleshoot a problem Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
  • Page 81: Issues With Supplies

    Troubleshoot a problem Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 82 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
  • Page 83 Troubleshoot a problem Jam locations Standard bin Multipurpose feeder Trays Duplex unit Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 84 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the multipurpose feeder. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 85 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 86 Troubleshoot a problem Insert the imaging unit. Close the door. Open the multipurpose feeder. Flex, fan, and align the paper edges before loading.
  • Page 87 Troubleshoot a problem Reload paper. Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 88 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 89 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 90 Troubleshoot a problem Close the rear door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 91 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 92 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 93 Troubleshoot a problem Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 94 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 95 Troubleshoot a problem Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
  • Page 96: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 97 Troubleshoot a problem Action Step 3 The problem is Contact your dealer. solved. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
  • Page 98 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.
  • Page 99: Printing Problems

    Troubleshoot a problem Printing problems Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
  • Page 100 Troubleshoot a problem Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
  • Page 101 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
  • Page 102 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
  • Page 103 Troubleshoot a problem Action Step 7 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
  • Page 104 Troubleshoot a problem “Mottled print and dots” on “Paper curl” on page 112 “Print crooked or skewed” “Repeating defects” on page 111 on page 113 page 119 “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands”...
  • Page 105 Troubleshoot a problem Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 106 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document. Is the print dark? Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
  • Page 107 Troubleshoot a problem Folded or wrinkled paper Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 108 Troubleshoot a problem Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 109 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 The problem is Go to step 2.
  • Page 110 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
  • Page 111 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 112 Troubleshoot a problem Paper curl Action Step 1 Go to step 2. The problem is solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the paper curled? Step 2 Go to step 3.
  • Page 113 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove paper, flip it over, and then reload paper. Print the document. Is the paper curled? Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
  • Page 114 Troubleshoot a problem Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer.
  • Page 115 Troubleshoot a problem Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 116 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 117 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 118 Troubleshoot a problem Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark bands appear on prints? Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 119: Contacting Your Dealer

    Troubleshoot a problem Repeating defects Contact your dealer. Contacting your dealer Before contacting your dealer, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Visit the place where you purchased your printer.
  • Page 120: Notices

    Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-specified products for the toner cartridges.
  • Page 121 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
  • Page 122 Notices concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
  • Page 123 Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
  • Page 124 Notices By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes.
  • Page 125 Notices of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website.
  • Page 126 Notices can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. •...
  • Page 127 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
  • Page 128: Index

    Index Index connecting the printer Google Cloud Print to a wireless network 21 using 26 adding hardware options connecting to a wireless network print driver 21 using PIN method 21 adding internal options using Push Button method 21 hardware options print driver 21 conserving supplies 76 trays 15...
  • Page 129 Index loading trays 16 Menu Settings Page pick roller assembly locating jam areas 82 printing 23 replacing 70 locating the security slot 24 mobile device placing separator sheets 29 printing from 26, 27 power cord socket 15 mottled print 111 power saver modes moving the printer 14, 76 setting 76...
  • Page 130 Index job prints from the wrong replacing 64 tray 100 toner darkness removing paper jam job prints on the wrong adjusting 29 in the duplex unit 90 paper 100 tray linking does not work 97 in the multipurpose feeder 84 paper frequently jams 98 tray separator roller in the rear door 93...
  • Page 131 Index vertical light bands 116 vertical white lines 117 white pages 104 Universal paper configuring the settings 16 unlinking trays 19 updating firmware 20 USB printer port 15 using the control panel 7 vertical dark lines on prints 118 vertical streaks on prints 118 viewing reports 64 volatile memory 25 erasing 24...

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