Troubleshooting Procedures - Jacuzzi SIGNATURE COLLECTION Installation And Operation Instructions Manual

Troubleshooting Procedures

PROBLEM
Pump/motor does not start
Pump/motor operates but no fully adjustable jets are
functioning
Pump/motor operates but air is not injected into the
water
Water leakage from pump unions
Pump/motor shuts off by itself before time elapses
Water not maintaining temperature
If the unit is within the warranty period, contact Jacuzzi Luxury Bath Service Support at 1-800-288-4002 with your bath's
NOTES
serial number before work is started. The serial number is located on the Specification/Serial Number Plate (the plate is
located behind the equipment area).
Page 12
PROBABLE CAUSES
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Jets are closed
Suction cover/strainer may be clogged
Air valves are closed
Overtightened, O-ring may be pinched or improperly
seated, undertightened
Motor thermal protection has deactivated pump/motor
due to overheating (supply voltage low)
GFCI tripped
Inadequate supply wiring
High Limit switch on heater has been tripped
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Signature™ Collection
REMEDY
Reset GFCI
Insert plug securely into outlet
Ensure the control panel is connected to control box
Contact Jacuzzi Luxury Bath @ 800-288-4002
Open jets by rotating counter-clockwise
With the motor turned OFF, remove the suction cover/
strainer and remove any debris. Replace the suction
cover before operating
Open air control valves
Loosen unions , check and reseat O-ring. If O-ring has
been pinched out of shape, replace (refer to number
below). When tightening union nuts, handtighten only.
Let motor cool; thermal protection will reset. Check for
proper ventilation (check supply voltage)
Reset GFCI. If it continues to trip, do not use this unit.
Disconnect the unit and have the problem corrected by
a licensed electrician before using.
Consult a licensed electrician to correct the wiring unit.
Press Reset button on heater
Installation and Operation