Introduction To Speech Applications Builder; Some Terminology; The Sab Gui - Avaya SAB User Manual

Introduction to Speech Applications Builder

Some terminology

The Speech Applications Builder (SAB) Configurator is a tool for building, testing, deploying and
updating voice-driven automated telephone services, such as Telephone Banking or Catalogue
Ordering.
An automated telephone service consists of one or more applications.
An application includes one or more interactions with the caller. These interactions are called dialogs.
The software that performs a dialog is called a dialog flow (or a dialog model).
The main dialog flow may contain one or more sub-dialog flows (and a sub-dialog flow may have
sub flows of its own).
SAB dialog flows are built using pre-defined SAB components, and are created as a type of flow
diagram, drawn using the SAB GUI. For a description of the SAB GUI, see page 19.
There are several types of SAB component:
dialogs - which handle interactions with the caller and may include speech recognition
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processes - which retrieve data and perform data manipulation
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rules - which allow branching or decision making
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interrupt - which is used to provide an alternative dialog flow in response to a particular
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recognition result, such as the caller saying "Help" or "Main Menu"
For an overview of how the components are used, see page 10.
For a List of Components, see page 108.

The SAB GUI

SAB dialogs are developed using the SAB GUI. This provides:
Development facilities - which allow you to create a dialog by selecting and configuring
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components and connecting them together in a call flow. The GUI also provides debugging
tools.
Search facilities - which allow you to search for components and prompt files, by name or
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partial name.
A file directory - which provides easy access to dialog flows and prompt files.
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A version control mechanism - which allows you to label and store earlier versions of a
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dialog flow. Speech Applications Builder also provides a formal mechanism for migrating a
dialog from the development phase (the tool environment) to the deployment phase (the
production environment) and then to the decommissioned phase (the decommission
environment).
Administrative functions.
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For a description of the SAB GUI, see page 19.
Speech Applications Builder Configurator User Guide • May 15, 2004 • page 9 of 116