Download
Share
Print this page
Avaya Unified Messenger Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Software
  5. Unified Messenger
  6. Manual
Avaya Unified Messenger Manual

Avaya Unified Messenger Manual

Hide thumbs

Advertisement

Quick Links

Download this manual
Avaya Solution & Interoperability Test Lab
Sample Avaya Unified Messenger™ Configuration with
Cisco CallManager Using the Cisco DPA 7610 Voice Mail
Gateway- Issue 1.0
These Application Notes describe the configuration for an Avaya Unified Messenger™ server
providing voice mail services for a Cisco CallManager using a Cisco Digital Phone Adapter
(DPA) Voice Mail Gateway. The Cisco DPA 7610 provides digital line emulation. These
lines appear as IP Phones to CallManager, and connect to a Dialogic D/82JCT-U board in the
Unified Messenger Server. The DPA 7610 translates the messaging between the Unified
Messenger Server and the CallManager, and provides a message waiting interface between
CallManager, Unified Messenger, and the IP Phones. These Application Notes were written in
response to a request from UCS.
AP; Reviewed:
WCH 8/27/2003
Abstract
Avaya – Proprietary
Use pursuant to Company Instructions
1 of 35
UM-CM-DPA7610.doc

Advertisement

loading
Need help?

Need help?

Do you have a question about the Unified Messenger and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya Unified Messenger

Summary of Contents for Avaya Unified Messenger

  • Page 1 Unified Messenger Server. The DPA 7610 translates the messaging between the Unified Messenger Server and the CallManager, and provides a message waiting interface between CallManager, Unified Messenger, and the IP Phones. These Application Notes were written in response to a request from UCS.
  • Page 2 The DPA 7610 was intended to integrate CallManager with Octel voice mail systems; these Application Notes describe how it can be used with Unified Messenger. This device can function in one of two modes: simple or hybrid. In simple mode, the DPA connects to the voice mail system and CallManager.

  • Page 3: Equipment And Software Validated

    3. Configuration The configuration steps for the Unified Messenger server, DPA 7610, and Cisco CallManager are discussed below. It is assumed that the server OS and CallManager software is installed and the systems are operational. Refer to the appropriate product documentation for more AP;...
  • Page 4 41-16 3.3. Unified Messenger Server Install the Unified Messenger server per the steps in Avaya Unified Messenger Solution – Microsoft Exchange 2000 version Installation Guide. In addition to the Voice Server, the Message Waiting Indicator Server, Tracing Server, Mailbox Monitor Service, Call Me Server, AP;...
  • Page 5 Configure the server as follows. For brevity and to conserve space only relevant portions of the screens are shown. Start the Voice Mail System Configuration tool, Start ! ! ! ! Programs ! ! ! ! Avaya Unified Messenger ! ! ! ! Voice Mail System Configuration AP;...
  • Page 6 Double-click on Telephone User Interface Set the number of digits in a mailbox to correspond to the extension length in the CallManager configuration. Accept all other defaults. Click OK AP; Reviewed: Avaya – Proprietary 6 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 7 Right click and select Add New PBX Type Select NT M-1 (Set Emulation) Click OK Double-click on NT M-1 (Set Emulation) On the General tab, specify the following values: AP; Reviewed: Avaya – Proprietary 7 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 8 On the Transfer / Outcall tab, specify the following values: Click OK AP; Reviewed: Avaya – Proprietary 8 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 9 Specify the following values: This configuration uses extensions 5000-5005 for the voice mail hunt group. Extensions (ports) 5006-5007 are used for MWI. Click OK AP; Reviewed: Avaya – Proprietary 9 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 10 Double-click Port Groups Add a group Incoming, and assign ports 1-6 Add a group MWI-outgoing, and assign ports 7-8 Click OK AP; Reviewed: Avaya – Proprietary 10 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 11 3.4. Cisco CallManager Server The following configuration data was used for this server. Host name INT-CALLMANAGER IP Address / subnet mask 192.16.20.190 / 255.255.255.0 192.16.20.1 Gateway 200.1.1.10 AP; Reviewed: Avaya – Proprietary 11 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 12 DNs assigned to DPA Ports 1-7 DPA Port 25 (used for MWI) Virtual DN 5000 Voice Mail Pilot Number 4998 Message Waiting Indicator: On Message Waiting Indicator: Off 4999 AP; Reviewed: Avaya – Proprietary 12 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 13 Start the Cisco CallManager Administration tool: Start ! ! ! ! Programs ! ! ! ! Cisco CallManager ! ! ! ! CallManager Administration Select System ! ! ! ! Server Add a New Server Enter the information as shown. AP; Reviewed: Avaya – Proprietary 13 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 14 Select Route Plan ! ! ! ! Calling Search Space. Select Add a New Calling Search Space (upper right corner of the screen) Enter the information as shown. AP; Reviewed: Avaya – Proprietary 14 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 15 Select Feature ! ! ! ! Voice Mail ! ! ! ! Voice Mail Profile Enter the information as shown. Select Feature ! ! ! ! Voice Mail ! ! ! ! Pilot Enter the information as shown. AP; Reviewed: Avaya – Proprietary 15 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 16 Select Feature ! ! ! ! Voice Mail ! ! ! ! Message Waiting Enter the information as shown. AP; Reviewed: Avaya – Proprietary 16 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 17 In the MAC Address field, enter the last (right-most) 10 digits of the DPA’s MAC address, followed by the two-digit DPA port number. Enter a description. In the Phone Button Template field, select Standard 30 VIP Click Insert AP; Reviewed: Avaya – Proprietary 17 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 18 Repeat Steps 7 and 8 for each DPA port used in this configuration, directory numbers 5001-5007. Note: Do not configure the last port to forward to the first port. AP; Reviewed: Avaya – Proprietary 18 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 19 DPA and Call Manager. This port is configured as port 25, and assigned directory number 5999. Add the port as in steps 7 and 8, using the values shown in the following screens. AP; Reviewed: Avaya – Proprietary 19 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 20 The following screen shows the phones and VM port extensions. AP; Reviewed: Avaya – Proprietary 20 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 21 Connect the cable to a PC and to the console port on the DPA. The Main Menu is displayed --------------------------------------------------- Cisco DPA 7610 (SEP05320a5447) --------------------------------------------------- ------------- | Main menu |-------------| | Configure | Display | Diagnostics | ------------- AP; Reviewed: Avaya – Proprietary 21 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 22 | Set DSCP QoS values ----------------------------------- Select each line and enter the values show above. Press Esc when done to return to the previous menu. AP; Reviewed: Avaya – Proprietary 22 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 23 Select each line and enter the values show above. Press Esc when done to return to the Configure menu. The DPA must be restarted for the changes to take effect. Select Restart from the Configure menu. AP; Reviewed: Avaya – Proprietary 23 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...

  • Page 24: Verification Steps

    The Unified Messenger includes two programs which can be used for monitoring operation and diagnosing problems. These programs are the Port Monitor and the Operation History Viewer. The Port Monitor is started by Start ! ! ! ! Programs ! ! ! ! Avaya Unified Messenger ! ! ! ! Port Monitor Connect to the UM server.
  • Page 25 Messenger ! ! ! ! Operation History Viewer Click on File ! ! ! ! New to display Session Properties Check the Live Mode check box. Then click OK AP; Reviewed: Avaya – Proprietary 25 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 26 Cisco DPA 7610 (SEP05320a5447) ---------------------------------------------------------- -------------------------- | Display |--------------------------| | System status | Network statistics | Port status | Octel integration status | | Version -------------------------- AP; Reviewed: Avaya – Proprietary 26 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 27 DN specifies the directory number. Possible status values are: On Hook, Off Hook, Call In, Call Out, On Call, Hanging up. Port 25 is used to communicate with the CallManager. Q= specifies the number of MWI messages queued for CallManager AP; Reviewed: Avaya – Proprietary 27 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 28 | Octel/CM (Errors + warnings + info + trace) | | CSSP (Errors + warnings + info + trace) | --------------------------------------------- Enable trace logging on the desired fields AP; Reviewed: Avaya – Proprietary 28 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 29 0T 9c f2 11193533 18:39:23 T Port 7T 9c f2 11193534 18:39:23 T Port 1T 9c f2 11193535 18:39:23 T CSSP 25:T Key 4 AP; Reviewed: Avaya – Proprietary 29 of 35 Use pursuant to Company Instructions WCH 8/27/2003 UM-CM-DPA7610.doc...
  • Page 30 25:R Lamp 1 = 1 11193559 18:39:23 T CSSP 25:R Date resp 11193560 18:39:23 T CSSP 25:25R tone end 11193561 18:39:24 T Port 1T 9c f2 AP; Reviewed: Avaya – Proprietary 30 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 31 Start ! ! ! ! Programs ! ! ! ! Cisco CallManager 3.3 ! ! ! ! Cisco Service Configuration. Login, and select Trace ! ! ! ! Configuration: Click Cisco CallManager AP; Reviewed: Avaya – Proprietary 31 of 35 WCH 8/27/2003 Use pursuant to Company Instructions...
  • Page 32 Check the Trace On checkbox Check the trace fields to be traced. This screen continues in the next frame. AP; Reviewed: Avaya – Proprietary 32 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...
  • Page 33 Check Enable File Trace Log. Specify the file location and name, or accept the default: C:\Program Files\Cisco\Trace\CCM\ccm.txt Click Update at the top of the page AP; Reviewed: Avaya – Proprietary 33 of 35 WCH 8/27/2003 Use pursuant to Company Instructions UM-CM-DPA7610.doc...

  • Page 34: Additional References

    SetLamp message turns the lamp off as a result of clearing the messages. 5. Conclusion As illustrated in these Application Notes, the Avaya™ Unified Messenger in conjunction with the Cisco DPA 7610 Voice Mail Gateway can be configured as the voice mail server for IP phones connected to a Cisco CallManager.
  • Page 35 2003 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.