Barge-In, Callback & Line Request - Lucent Technologies Merlin Legend 10BS Operator's Manual

Often-Used Features
-Barge-In-
To use this feature, ask your system manager
to program a Barge-In button on your
console.
If a co-worker is on the phone or using Do
Not Disturb, use Barge-In to reach that
person in an emergency or if you have
special instructions to interrupt. When the
extension is busy, you hear a tone and
Barge-In connects you to the call; if your
co-worker is using Do Not Disturb, his or her
telephone rings.
You cannot use Barge-In on the following:
• A conference call, if the conference
already has the maximum number of
participants. (You hear a fast busy signal.)
• Telephones that have forwarded calls by
using Coverage, Forward, or Follow Me.
(You hear ringing at the extension you
are calling.)
• Telephones that have Privacy in use.
(You hear a fast busy signal.)
• Telephones that are being programmed.
(You hear ringing at the extension you
are calling.)
• Telephones in the process of dialing.
(You hear a fast busy signal.)
To use:
Press the programmed Barge-In button.
-Callback & Line
Your system has two features that you can
use when an outside line or extension is
busy. These features give you access to the
line or extension when it becomes available.
On phones with SA buttons, use Callback to
reach:
• Busy outside lines on SA buttons, when
you dial the dial-out code and hear the
fast busy signal.
• Busy extensions, when you dial and hear
the busy signal.
On phones with ICOM buttons, use:
• Line Request to reach a busy outside
line when you lift the handset and press
the Spkrphone button and do not hear
dial tone.
• Callback for busy extensions.
To use Callback when you hear the busy
(extension) or fast busy (outside line) signal:
1. Press the programmed Callback button,
OR
Press the programmed Feature button
and dial 55.
2. If you are trying to reach an outside line,
dial the outside telephone number.
3. After you hear five short beeps, hang up.
When the line or extension is free, you
hear a long ring and three short rings.
4. Lift the handset or press the Spkrphone
button. You hear dial tone, and the system
dials the call.
To cancel a Callback request:
1. Press the same line button you pressed
when you tried to make the call. (The line
will have a flashing green light.)
2. Lift the handset and press the Drop button.
3. Press the same line button again.
To use Line Request:
1. When outside lines are busy, hang up and
press the line button you want to use. Do
not lift the handset or press the Spkrphone
button.
2. When a line is available, the phone beeps.
Lift the handset or press the Spkrphone
button.
3. Dial the outside number.
17
Request-