Belden Grass Valley KALEIDO-IP X320 Installation & Service Manual
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Belden Grass Valley KALEIDO-IP X320 Installation & Service Manual

Belden Grass Valley KALEIDO-IP X320 Installation & Service Manual

High quality ip video multiviewers
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KALEIDO-IP X320
KALEIDO-IP X120
HIGH QUALITY IP VIDEO MULTIVIEWERS
Installation & Service Manual
M926-8902-104
2018-06-19

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Summary of Contents for Belden Grass Valley KALEIDO-IP X320

  • Page 1 KALEIDO-IP X320 KALEIDO-IP X120 HIGH QUALITY IP VIDEO MULTIVIEWERS Installation & Service Manual M926-8902-104 2018-06-19...
  • Page 2 Copyright & Trademark Notice Copyright © 2011–2018, Grass Valley Canada. All rights reserved. Belden, Belden Sending All The Right Signals, and the Belden logo are trademarks or registered trademarks of Belden Inc. or its affiliated companies in the United States and other jurisdictions.
  • Page 3 Kaleido-IP X320/X120 Installation & Service Manual Important Safety Information This section provides important safety guidelines for operators and service personnel. Specific warnings and cautions appear throughout the manual where they apply. Please read and follow this important information, especially those instructions related to the risk of electric shock or injury to persons.
  • Page 4 Notices The presence of this symbol in or on Grass Valley product means that it complies with all applicable European Union (CE) directives. The presence of this symbol in or on Grass Valley product means that it complies with safety of laser product applicable standards. Warnings A warning indicates a possible hazard to personnel, which may cause injury or death.
  • Page 5 Kaleido-IP X320/X120 Installation & Service Manual • When installing this equipment, do not attach the power cord to building surfaces. • Products that have no on/off switch, and use an external power supply must be installed in proximity to a main power outlet that is easily accessible. •...
  • Page 6 Notices Mesures de sécurité et avis importants La présente section fournit des consignes de sécurité importantes pour les opérateurs et le personnel de service. Des avertissements ou mises en garde spécifiques figurent dans le manuel, dans les sections où ils s’appliquent. Prenez le temps de bien lire les consignes et assurez-vous de les respecter, en particulier celles qui sont destinées à...
  • Page 7 Kaleido-IP X320/X120 Installation & Service Manual La marque ETL Listed d’Intertek pour le marché Nord-Américain certifie que l’appareil visé a été testé par Intertek et reconnu conforme aux exigences applicables en matière de sécurité électrique en vigueur au Canada et aux États- Unis.
  • Page 8 Notices • Après tout travail d’entretien ou de réparation, faites effectuer des contrôles de sécurité par le personnel technique qualifié. Mises en garde Les mises en garde signalent des conditions ou des pratiques susceptibles d’endommager l’équipement. Veuillez vous familiariser avec les mises en garde ci- dessous : •...
  • Page 9 Kaleido-IP X320/X120 Installation & Service Manual • Pour plus de sécurité, vérifiez périodiquement la valeur de résistance du bracelet antistatique. Elle doit se situer entre 1 et 10 mégohms. • Si vous devez mettre une carte de côté, assurez-vous de la ranger dans un sac protecteur antistatique.
  • Page 10 Notices • EN 55024 Class A Immunity • EN 61000-3-2 Limits for harmonic current emissions • EN 61000-3-3 Limitation of voltage fluctuations and flicker This equipment has also been tested and found to comply with the requirements of the EMC directive 2006/95/EC — Low Voltage: •...

  • Page 11: Table Of Contents

    Table of Contents 1 Overview ............15 Introduction.
  • Page 12 Table of Contents Installing XEdit from your Multiviewer’s Home Page ..........40 Uninstalling XEdit .
  • Page 13 Kaleido-IP X320/X120 Installation & Service Manual Disposal and Recycling Information ..............98 7 Specifications .
  • Page 14 Table of Contents...

  • Page 15: Overview

    Overview Introduction Welcome to the Kaleido family of multiviewers! This Installation & Service Manual is designed to help you get your Kaleido-IP multiviewer up and running. The following chapters will guide you through the installation of a Kaleido-IP system in its default configuration.

  • Page 16: About The Multiviewer

    Overview About the Multiviewer About the Multiviewer The Kaleido-IP can monitor and display HD and SD television programs distributed over IP, across two HDTV displays. It supports numerous compressed and uncompressed video and audio formats. See Specifications, on page 101 for more information about the supported number of video programs.

  • Page 17: Overview Of The Kaleido-Ip System

    Kaleido-IP X320/X120 Installation & Service Manual Overview of the Kaleido-IP System...
  • Page 18 Overview Overview of the Kaleido-IP System...

  • Page 19: Installation

    Installation Introduction This chapter provides information about system requirements, items shipped with your Kaleido-IP unit and it will guide you through the installation of a Kaleido-IP X320, or Kaleido-IP X120 multiviewer. Getting Organized / Unpacking Required Materials Your Kaleido-IP system package includes the following: •...

  • Page 20: Frame Physical Interface

    Installation Frame Physical Interface • Up to five more dedicated 1000Base-T (or 100Base-T) Ethernet switches for your Kaleido-IP X320 units equipped with six network adapters to connect to high- bitrate data streams • Client PC (see System Requirements for a Client PC, on page 39) •...

  • Page 21: Multiviewer Cabling

    Multiviewer Cabling Introduction This chapter shows how to interconnect the multiviewer with its associated equipment. Cabling Diagram Media Network Media Network Media Network Media Network DP 3 & 4 Head1 Head2 (Do Not Use) LAN3 LAN4 LAN5 LAN6 Power Supply Module Power Supply Module LAN1 LAN2...
  • Page 22 Multiviewer Cabling Kaleido-IP Multiviewer Ethernet Port Usage • The media ports LAN2 and higher are to be used for media streams only. • 2022-6 encoded streams can only be used with media ports LAN5 and LAN6. This is a licensed option. See Available Hardware and Software Options, on page 69.

  • Page 23: Commissioning The Multiviewer

    Kaleido-IP X320/X120 Installation & Service Manual Commissioning the Multiviewer Connect the multiviewer as follows. 1 With the Kaleido-IP frame installed in its designated rack position, power up the frame. The multiviewer starts up. The startup sequence takes approximately four minutes. 2 Connect your Kaleido-IP multiviewer’s Ethernet ports to two or more Ethernet switches (one Management Network and one or more Media Networks) according to Kaleido-IP...

  • Page 24: Changing The Output Resolution

    Multiviewer Cabling Changing the Output Resolution Notes (continued) • If your displays are not collocated with your Kaleido-IP unit, you may choose to employ DXF-200 transmitter/receiver devices that allow you to install a display up to 1,000 meters (3,300 feet) from the signal source. In this case, use the provided DisplayPort-to-HDMI cable between the Kaleido-IP and the DXF-200 transmitter module.
  • Page 25 Kaleido-IP X320/X120 Installation & Service Manual The Display Resolution window appears. 3 Clear the Use detected monitor resolution check box. Note: The value indicated for Detected monitor resolution in the Display Resolution window is always “unknown” since the Kaleido-IP does not support automatic resolution detection.
  • Page 26 Multiviewer Cabling Changing the Output Resolution...

  • Page 27: Ip Network Setup

    IP Network Setup Introduction This chapter shows how to implement IP network connectivity with the multiviewer. Networking Essentials The following network prerequisites must be met: • The type of network traffic to be found on the Kaleido-IP multiviewer’s Ethernet ports must be segregated according to Kaleido-IP Multiviewer Ethernet Port Usage, on...
  • Page 28 IP Network Setup Networking Essentials A client PC must have IP connectivity with the Management Network, to communicate with the multiviewer (see System Requirements for a Client PC, on page 39). You must also configure any Kaleido-RCP2 units you may have ordered (see Using a Kaleido-RCP2 with Default Settings, on page 67).

  • Page 29: Changing The Management Network Ip Address From The Monitor Wall

    Kaleido-IP X320/X120 Installation & Service Manual Changing the Management Network IP Address from the Monitor Wall The Management Network IP address, system name, and other parameters can be set via a control panel on the monitor wall, however this will also change the current IP address of the Media Network interfaces.

  • Page 30: Configuring A Multiviewer's Ip, Date, And Time Settings With Xadmin

    IP Network Setup Configuring a Multiviewer’s IP, Date, and Time Settings with XAdmin Configuring a Multiviewer’s IP, Date, and Time Settings with XAdmin To change the Kaleido-IP’s management and Media IP addresses 1 Open a Web browser window and type your multiviewer’s Management IP address in the address bar.
  • Page 31 Kaleido-IP X320/X120 Installation & Service Manual If there are more than one multiviewer in the same network environment, it is important to assign each a unique system name, so that you can tell them apart (for example, when using a remote control panel such as the Kaleido-RCP2 or RCP-200). Note: The system name must comply with RFC 1123, because it is also used as the device’s host name.
  • Page 32 IP Network Setup Configuring a Multiviewer’s IP, Date, and Time Settings with XAdmin 5 Under Date and Time, select the appropriate time zone and format for your location. 6 If this Kaleido-IP is meant to monitor HLS sources, enable NTP synchronization: next to NTP synchronization, click Enabled, and then type the NTP server’s IP address.
  • Page 33 Kaleido-IP X320/X120 Installation & Service Manual b Type the appropriate suffixes for your primary domain, and search domain, and the IP addresses for the primary, and secondary DNS server. c Select Enable proxy, and then type the URL of the appropriate proxy auto-config (PAC) file, if required.

  • Page 34: Network Considerations

    IP Network Setup Network Considerations Network Considerations It is possible to add and configure up to 6000 logical sources without exceeding the network’s bandwidth or the unit’s decoding resources. The Kaleido-IP supports concurrent decoding of up to 512 elementary streams within a program.
  • Page 35 Kaleido-IP X320/X120 Installation & Service Manual Port Used for Transport Notes 7600 Used for troubleshooting the REST API (remote control) 13000 Online connection 13100 Used for calibration data from XEdit 5120 RCP2 Used to listen for Kaleido Software discovery packets 10000 For RCP2 protocol 10001...
  • Page 36 IP Network Setup TCP/UDP Port Usage Port Used for Transport Notes 7572 On multicast 230.8.8.8 for “keep-alive” (heartbeat) 7571 For “keep-alive” (heartbeat) From iControl to multiviewer Port Used for Transport Notes 4160 Java Jini Responsible for discovery and communications between devices/services on a network.
  • Page 37 Kaleido-IP X320/X120 Installation & Service Manual From multiviewer to peripheral devices Port Used for Transport Notes SMTP Simple Mail Transfer Protocol, for e-mail alerts. 5100 GPI-1501 Used to obtain information from GPI-1501 General Purpose Interface I/O modules. 5353 mDNS Used for mDNS discovery on multicast 224.0.0.251 discovery 8851 Alpermann+...

  • Page 38: Network Considerations For A Multiviewer Cluster

    IP Network Setup Network Considerations for a Multiviewer Cluster Note: This is configurable in XEdit—you can choose any UDP or TCP/IP port to use for communications between the multiviewer and an external router. Between multiviewer and SNMP managers Port Used for Transport Notes SNMP Used for SNMP (Simple Network Management Protocol)

  • Page 39: System Configuration

    System Configuration Introduction This chapter shows how to configure the multiviewer. System Requirements for a Client PC A client PC or laptop meeting the following requirements is required to access the XAdmin Web client, and the other Kaleido Software client applications. Operating system Microsoft Windows 10, Windows 8.1, Windows 8, or Windows 7.

  • Page 40: Installing Xedit From Your Multiviewer's Home Page

    System Configuration Installing XEdit from your Multiviewer’s Home Page • The Router Control Software Single Bus and Matrix View applications (also part of the iRouter Router Control Software packaged with iControl Application Servers) can be used to control your multiviewer’s logical sources and monitor wall destinations, via the KX Router logical router, or to control other logical routers configured within your multiviewer system.
  • Page 41 Kaleido-IP X320/X120 Installation & Service Manual A window appears, showing the download and installation progress. At the end of the installation process: • If you have Windows 7, or Windows 10, shortcuts ( ) are added to your desktop and to the Start menu (under All Programs). •...
  • Page 42 System Configuration Installing XEdit from your Multiviewer’s Home Page Once the installation has completed, the XEdit startup screen appears. Depending on your Windows Firewall settings, a security alert may appear. • Click Allow access to unblock the application. If XEdit cannot find all of the fonts it needs already on your PC, it downloads them from the multiviewer automatically, in which case a message will appear to confirm the font update, and instruct you to restart the application.
  • Page 43 Kaleido-IP X320/X120 Installation & Service Manual Once the database has completed loading, XEdit’s main application window appears. Note: Once it has been installed from the multiviewer, XEdit remains on your PC, and can be launched from the shortcut that was added to your desktop, Apps view, or Start screen (see page 41), or from the Start menu.

  • Page 44: Uninstalling Xedit

    System Configuration Uninstalling XEdit Uninstalling XEdit With recent versions of XEdit, an uninstall program is available from the Windows Start menu. See Uninstalling XEdit (Dynamic Version 7.20 or Later), on page 44. If you have been using XEdit versions earlier than 7.20 you may want to uninstall them, by clearing the Java cache, on your PC.

  • Page 45: Installing Router Control

    Kaleido-IP X320/X120 Installation & Service Manual 2 On the Start menu, click Control Panels, and then click Java (32-bit). Java Control Panel opens. 3 In the General tab, click Settings. 4 In Temporary Files Settings, click Delete Files. 5 In Delete Files and Applications select all the check boxes, and then click OK. 6 Close Temporary Files Settings, and then Java Control Panel, by clicking their OK button.
  • Page 46 System Configuration Installing Router Control • If you have Windows 8.1, or Windows 8, Router Control will appear on your desktop, in the Apps view with all other installed applications on your PC (Windows 8.1), or in your Start screen (Windows 8). Once the installation has completed, the Router Control main application window appears.

  • Page 47: Uninstalling Router Control

    Kaleido-IP X320/X120 Installation & Service Manual On the Help menu, click Help to access the online documentation, or refer to the iControl Router User Guide, see , on page 15. Related Documentation Notes • Once it has been installed from the multiviewer, Router Control remains on your PC, and can be launched from the shortcut that was added to your desktop, Apps view, Start screen...
  • Page 48 System Configuration Uninstalling Router Control An uninstall screen appears. 4 Click Uninstall. This removes Router Control, including all shortcuts, and other elements that were installed with it, from your system.

  • Page 49: Opening Xadmin

    Kaleido-IP X320/X120 Installation & Service Manual Opening XAdmin Connecting to a Multiviewer with a Different XEdit Version from your PC’s Version When connecting to a multiviewer with your PC and your PC already has XEdit installed, the XEdit version installed on your PC and the Kaleido Software version on the multiviewer must be same as explained below.

  • Page 50: Ways To Access Xadmin

    System Configuration Ways to Access XAdmin Ways to Access XAdmin Access the XAdmin Web client as follows: • from a Web browser (see Opening XAdmin from a Browser on page 50), • from XEdit (see Opening XAdmin from XEdit on page 51), The first time you access XAdmin for a multiviewer (and every time the multiviewer’s IP address has changed), you may see a security warning or a certificate error message.

  • Page 51: Opening Xadmin From Xedit

    Kaleido-IP X320/X120 Installation & Service Manual Opening XAdmin from XEdit To open XAdmin from XEdit 1 On the Configure menu, click Use XAdmin. XEdit prompts you for the Management IP address of the multiviewer you want to access. 2 Type the IP address, and then click OK. Your default Web browser opens.
  • Page 52 System Configuration Registering your Multiviewer's Security Credentials with your Browser Suppressing untrusted connection warning in Firefox The first time you try to access XAdmin in Firefox, the browser may display the following page instead, prompting you to confirm the multiviewer’s security credentials. To register your multiviewer’s security credentials with Firefox 1 Click I understand the Risks, at the bottom of the page.
  • Page 53 Kaleido-IP X320/X120 Installation & Service Manual 3 In Add Security Exception, click Confirm Security Exception. Your multiviewer's home page appears. You will now be able to access your multiviewer's client applications without seeing the warning. This will remain effective until the multiviewer's IP address is changed, in which case you will need follow the procedure again.
  • Page 54 System Configuration Registering your Multiviewer's Security Credentials with your Browser Suppressing certificate error in Internet Explorer or Chrome The first time you try to access XAdmin in Internet Explorer or Chrome, the browser may prompt you to confirm the multiviewer’s security credentials. Internet Explorer’s security warning...
  • Page 55 Kaleido-IP X320/X120 Installation & Service Manual Chrome’s security warning Clicking Continue to this website (not recommended) (Internet Explorer), or Proceed anyway (Chrome) will let you access XAdmin but the browser’s address bar will keep indicating that the multiviewer’s identity is not verified. To suppress this warning, you need to perform the following, in Internet Explorer, even if your preferred browser is Chrome.
  • Page 56 System Configuration Registering your Multiviewer's Security Credentials with your Browser Special notes for Internet Explorer users (continued) • You must have administrator status to accept the certificate error. If your user account does not have administrator status, then close your browser and, before you open it again, right-click the Internet Explorer icon, and then click Run as administrator: 2 Click Certificate error.
  • Page 57 Kaleido-IP X320/X120 Installation & Service Manual 5 In Certificate Import Wizard, click Next. 6 In Certificate Import Wizard, click Place all certificates in the following store, and then click Browse.
  • Page 58 System Configuration Registering your Multiviewer's Security Credentials with your Browser 7 In Select Certificate Store, select Trusted Root Certification Authorities, and then click 8 Back in Certificate Import Wizard, click Next.
  • Page 59 Kaleido-IP X320/X120 Installation & Service Manual 9 Click Finish. A security warning appears. 10 Click Yes. 11 Certificate Import Wizard reports that the import was successful. 12 Click OK to continue, and then click OK to close the Certificate window. 13 Close all Internet Explorer (and Chrome, if any) windows, and then open your browser again.

  • Page 60: Enabling The Compatibility View In Internet Explorer

    System Configuration Enabling the Compatibility View in Internet Explorer You should now be able to access XAdmin, from your multiviewer home page without ever seeing the security warning again, unless the multiviewer’s IP address is changed, in which case you will want to repeat this procedure. Enabling the Compatibility View in Internet Explorer When you try to access XAdmin, from your multiviewer’s home page, in Internet Explorer 8, 9, or 10, you may...

  • Page 61: Xadmin Access Control

    Kaleido-IP X320/X120 Installation & Service Manual XAdmin Access Control XAdmin supports a simple authentication mechanism to prevent unauthorized users from modifying a multiviewer’s system configuration. Enabling XAdmin Access Control To enable access control in XAdmin 1 Open XAdmin. See Opening XAdmin, on page 49.

  • Page 62: Changing The Xadmin Password

    System Configuration Changing the XAdmin Password XAdmin must upload the password to the multiviewer, for password enforcement to take effect. A progress indicator appears momentarily, followed by a confirmation message. 7 Click OK. The Log in to XAdmin page appears. Other XAdmin sessions open against the same multiviewer are also redirected to the login page.
  • Page 63 Kaleido-IP X320/X120 Installation & Service Manual The Access Control page appears. 3 Type the new password you want to enforce in both the New password and the Confirm boxes. The password must contain between 6 and 20 alphanumeric characters or symbols. 4 Click Save.

  • Page 64: Disabling Xadmin Access Control

    System Configuration Disabling XAdmin Access Control The Log in to XAdmin page appears. Other XAdmin sessions open against the same multiviewer are also redirected to the login page. Disabling XAdmin Access Control To disable access control in XAdmin 1 Open XAdmin. See Opening XAdmin, on page 49.

  • Page 65: Closing A Password-Protected Xadmin Session

    Kaleido-IP X320/X120 Installation & Service Manual Closing a Password-Protected XAdmin Session To close your XAdmin session 1 Click Log out, in the navigation area on the left side of the current page, when you are ready to close your session. A confirmation message appears.

  • Page 66: Viewing A Multiviewer's Status Information

    System Configuration Viewing a Multiviewer’s Status Information Viewing a Multiviewer’s Status Information To view the status information for a multiviewer 1 Open XAdmin. See Opening XAdmin, on page 49. XAdmin’s Status and Options page appears, showing the multiviewer model, and a list of all modules and their statuses.

  • Page 67: Using A Kaleido-Rcp2 With Default Settings

    Kaleido-IP X320/X120 Installation & Service Manual Using a Kaleido-RCP2 with Default Settings By default, the Kaleido-RCP2 is configured with DHCP enabled, so it will automatically be assigned an IP address by a DHCP server. If no DHCP server can be found, the Kaleido-RCP2 will fall back to its default static IP address, subnet mask, and gateway settings: Default IP address 10.0.3.191...

  • Page 68: Testing The Monitor Wall Operation

    System Configuration Testing the Monitor Wall Operation If your system was configured prior to shipment, then a layout will appear on all displays. Otherwise, a gray screen will appear with the following message in the middle: “No layout has been assigned to this room. Please load a layout. ” Note: To access other layouts, press the LOAD button.

  • Page 69: Available Hardware And Software Options

    Kaleido-IP X320/X120 Installation & Service Manual Available Hardware and Software Options You can purchase various Kaleido Software and hardware options to expand your multiviewer’s capabilities that are not part of the basic offer. Kaleido Software options are enabled by entering a software key that has been sent to you once you have purchased the option.
  • Page 70 System Configuration Available Hardware and Software Options Kaleido-IP X320/X120 feature options (continued) Option Part Number Feature Display 90-Degree KIP-OUT-ROTATOR Rotation license. Rotation i. For example, each stream that has 5.1 and 2.0 audio is considered to have two programs and requires one 5.1 decode license and one 2.0 decode license.

  • Page 71: Network Interface Card Installation Location In The Server

    Kaleido-IP X320/X120 Installation & Service Manual The following table lists the SFP cartridges that can be installed in the field. Kaleido-IP X320/X120 SFP hardware options Minimum supported Kaleido Option Part Number Feature Software version 850 nm / 10.3 G SFP-ETH10G-RT-M85 Ethernet multimode fiber 9.20 multimode SFP Cartridge/850nm with...

  • Page 72: Enabling Options

    System Configuration Enabling Options Enabling Options To enable options on a multiviewer 1 Obtain a license key from Grass Valley. 2 Open XAdmin. The XAdmin Status and Options page appears. 3 Click the arrow button at the end of the heading row that corresponds to the module for which you want to enable an option.
  • Page 73 Kaleido-IP X320/X120 Installation & Service Manual Once the option is enabled, the license key is displayed, and a Disable button replaces the Enable button.

  • Page 74: Restarting Or Shutting Down The Multiviewer

    System Configuration Restarting or Shutting Down the Multiviewer Restarting or Shutting Down the Multiviewer The following options are available to restart or shutdown the multiviewer. • Restarting the Monitor Wall Software • Restarting a Kaleido-IP Multiviewer • Shutting Down a Kaleido-IP Multiviewer Note: The Kaleido Software does not support activating a soft shutdown from the Kaleido-IP frame’s power button.
  • Page 75 Kaleido-IP X320/X120 Installation & Service Manual Click Restart unit Restart a Kaleido-IP multiviewer Note: Clicking the “Reset multiviewer” button on the Status and Options page for a Kaleido-IP is equivalent to this option except that there is no feedback from XAdmin. Shutdown Shut down a Kaleido-IP multiviewer The system prompts you to confirm.

  • Page 76: Configuring Head Streaming On A Kaleido-Ip

    System Configuration Configuring Head Streaming on a Kaleido-IP Configuring Head Streaming on a Kaleido-IP Notes • Kaleido-IP VM multiviewers output to a single, streaming head. In the case of a Kaleido-IP VM, disregard references to a second head, in the procedure below.
  • Page 77 Kaleido-IP X320/X120 Installation & Service Manual 4 Expand the streaming options section for the head you want to configure. 5 Select Enable streaming and configure the appropriate parameters for your purposes: a Select the desired output resolution, encoding format, encoding mode, streaming mode.
  • Page 78 System Configuration Configuring Head Streaming on a Kaleido-IP A message appears confirming that the configuration has been applied. 7 Click OK to continue.

  • Page 79: Configuring Virtual Lan Adapters On A Kaleido-Ip

    Kaleido-IP X320/X120 Installation & Service Manual Configuring Virtual LAN Adapters on a Kaleido-IP To add Virtual LAN adapters on a Kaleido-IP 1 Open XAdmin. See Opening XAdmin, on page 49. 2 Click System configuration, in the navigation area on the left side of the page. The System Configuration page appears.
  • Page 80 System Configuration Configuring Virtual LAN Adapters on a Kaleido-IP The “Virtual LAN adapters configuration” page appears. 4 Edit the VLAN configuration file as required. Refer to the Help pane for guidelines, if needed. 5 Click Apply configuration. A message appears prompting you to restart the software. 6 Click Yes.

  • Page 81: Adding Fonts To A Kaleido-Ip

    Kaleido-IP X320/X120 Installation & Service Manual Adding Fonts to a Kaleido-IP To add fonts on a Kaleido-IP 1 Open XAdmin. See Opening XAdmin, on page 49. 2 Click System configuration, in the navigation area on the left side of the page. The System Configuration page appears.
  • Page 82 System Configuration Adding Fonts to a Kaleido-IP 5 Navigate to the font file you want to upload, select it, and then click Open. Note: The Kaleido Software supports true type fonts (TTF) only. A progress indicator appears momentarily, followed by a confirmation message. 6 Click Restart unit.

  • Page 83: Importing A Database

    Kaleido-IP X320/X120 Installation & Service Manual Importing a Database To import a database 1 On the Configure menu, point to Database, and then click Import. The Import from Multiviewer window appears, prompting you for the IP address of the multiviewer whose database you want to import. Your recent connections, and all the multiviewers that are on the same subnet as your PC are automatically included in the list.
  • Page 84 System Configuration Importing a Database In the case of a cluster system, the System list shows cluster members in alphabetical order based on their system name, which appears first and is followed by the multiviewer model and IP address. Bold text indicates the cluster member to which XEdit is currently connected.

  • Page 85: Maintenance & Troubleshooting

    Maintenance & Troubleshooting Introduction This chapter shows you the various maintenance operations and corrective actions that maybe required to be performed during system commissioning and over the multiviewer’s lifetime. System Verification Verifying the Management Port IP Address and Application Version To find the Management Port IP address and application version 1 Connect a mouse to one of the Kaleido-IP frame’s USB ports.

  • Page 86: Configuration

    Maintenance & Troubleshooting Configuration 3 Documentation is available for this service by opening SuperDoctor5_UserGuide.pdf 4 Copy the installer file for Super Doctor onto your Kaleido-IP: a Run WinSCP. b Connect to the Kaleido-IP’s Management Network IP address. See Verifying the Management Port IP Address and Application Version, on page 85.

  • Page 87: Maintenance

    Kaleido-IP X320/X120 Installation & Service Manual Maintenance Field-Replaceable Units The following components are field replaceable units (FRUs). The repair procedure is to swap in a new (known good) component to restore system operation. • Power supply (#1 or #2) • Other FRUs may be available: contact Customer Support. There are no user-serviceable parts within FRU components.
  • Page 88 Maintenance & Troubleshooting Generating a System Snapshot 2 Click the Help & support link in the navigation pane. The Technical Support page appears. Click here ... or here 3 Click system snapshot. The system snapshot generation may take a few moments, after which your browser prompts you to save the resulting compressed folder to your hard drive.

  • Page 89: Upgrading The Multiviewer

    Kaleido-IP X320/X120 Installation & Service Manual Upgrading the Multiviewer Whenever possible, upgrade the multiviewer to use the latest Kaleido Software version number to take advantage of the latest bug fixes and stability enhancements. See the Kaleido Software Release Notes for more information about a Kaleido Software release. Pre-upgrade Checklist IMPORTANT Back up your system database...

  • Page 90: Upgrading The Kaleido-Ip Multiviewer

    Maintenance & Troubleshooting Upgrading the Kaleido-IP Multiviewer Upgrading the Kaleido-IP Multiviewer To upgrade your Kaleido-IP multiviewer 1 From a workstation on the same subnet, open a Web browser window, and type the IP address of the multiviewer, in the address bar. Management Port The Kaleido-IP home page appears.
  • Page 91 Kaleido-IP X320/X120 Installation & Service Manual 3 Click Upgrade, in the navigation area on the left of the page. The Upgrade page appears. 4 Click Choose a package to upload. A file chooser window appears. 5 Navigate to the RUN package to install, select it, and then click Open. The upgrade file should have the following format: kaleido-ip-os- 9.10_build_xxxx.run...
  • Page 92 Maintenance & Troubleshooting Upgrading the Kaleido-IP Multiviewer 6 Once the upload has completed, click Apply update. While the upgrade is taking place you can monitor its progress if you wish, or wait until the system prompts you to restart the Kaleido-IP unit. Kaleido Note: If nothing happens, very that you are using the correct Software RUN package, with the following format:...
  • Page 93 Kaleido-IP X320/X120 Installation & Service Manual 9 Click Yes to proceed. Your multiviewer will shut down, and then start again, during which time you can observe messages associated with the operating system shutdown and boot sequences on the monitor wall display connected to Head 2. This may take a while. Once the multiviewer has restarted, the system notifies you.

  • Page 94: Downgrading The Multiviewer System

    Maintenance & Troubleshooting Downgrading the Multiviewer System Downgrading the Multiviewer System IMPORTANT The Kaleido-IP X320 and X120 multiviewers cannot be downgraded to a version earlier than 8.60. To downgrade your multiviewer to an earlier version of Kaleido Software • Follow the upgrade instructions in the Release Notes that were published for the Kaleido Software version you want to downgrade to.
  • Page 95 Kaleido-IP X320/X120 Installation & Service Manual Note: If you right-click the monitor wall background directly, then the Show dashboard monitor wall menu appears immediately. Click Show dashboard After a brief delay, the dashboard appears at the bottom-right corner of the monitor, and the command Hide dashboard replaces Show dashboard on the menu.

  • Page 96: Troubleshooting

    Maintenance & Troubleshooting Troubleshooting Troubleshooting Troubleshooting with the Kaleido-IP frame’s USB ports A USB mouse can be directly connected to the multiviewer for troubleshooting purposes (as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the following conditions. •...
  • Page 97 Kaleido-IP X320/X120 Installation & Service Manual Swapping around a Power Supply in a Multiviewer Schedule this maintenance operation during off hours when the system is not in use if possible as this procedure can cause multiviewer outage. In an attempt to restore multiviewer operation and to perform fault isolation procedures, you can swap the position of a power supply around in the multiviewer frame to see if normal...

  • Page 98: Disposal And Recycling Information

    Maintenance & Troubleshooting Disposal and Recycling Information Disposal and Recycling Information Your Grass Valley equipment comes with at least one lithium button battery (Li-MnO located on the main printed circuit board. Before disposing of your Grass Valley equipment, remove the battery as follows: 1 Make sure the equipment’s AC adapters are unplugged from the power outlet.
  • Page 99 Kaleido-IP X320/X120 Installation & Service Manual For more information about recycling, contact Grass Valley.
  • Page 100 Maintenance & Troubleshooting Disposal and Recycling Information...

  • Page 101: Specifications

    Specifications Kaleido-IP Inputs IP Inputs Kaleido-IP physical 1 × Gigabit Ethernet with RJ-45 connector (Management Port) 3 × Gigabit Ethernet with RJ-45 connector (Media Ports) One of the following: • 2 × Gigabit Ethernet with RJ-45 connectors or • 2 × Gigabit Ethernet with SFP28 connectors or •...

  • Page 102: Decoding Capacity

    Specifications The following table lists some (but not all) output formats supported at the DisplayPort connections. Kaleido-IP HDMI output formats Resolution Format name Refresh rates (Hz) 1600 × 1200 UXGA 50, 59.94 1920 × 1080 HDTV 50, 59.94 1920 × 1200 WUXGA 50, 59.94 You can customize your own timing rates for resolutions ranging from 1280 ×...
  • Page 103 Kaleido-IP X320/X120 Installation & Service Manual 2022-6 Codec  Model  3G 1080p50/59 X120 X320 a. Preliminary. Contact Grass Valley for more information.

  • Page 104: Codec Support By Streaming Mode

    Specifications Codec Support by Streaming Mode Transport Uncom- KIP decoding mode  RTMP Stream RTSP RTSP-ES RTP-ES pressed (HTTP) RTSP Elementary SMPTE ST Protocols  RTMP MPEG-TS stream 2022-6 H.265 (HEVC) Optional Optional Optional       H.264 (AVC) Video...
  • Page 105 Kaleido-IP X320/X120 Installation & Service Manual Kaleido-IP Frame Height 43 mm (1.7 in), 1 RU Width 437 mm (17.2 in) Depth 710 mm (28 in) Weight 12.7 kg (28 lbs) Power supply 750 W (1+1) hot-swappable, redundant power supply 110VAC: 10 Amp 240VAC: 4 Amp Nominal power 325 W...

  • Page 106: Multiviewer Integration With Other Systems And Equipment

    Specifications Multiviewer Integration with other Systems and Equipment A number of configurable services are available to establish communications between the multiviewer and a wide variety of devices. Note:This multiviewer does not have an RS-232 serial port for use with other systems and equipment. Any equipment integration must be made using an IP connection.

  • Page 107: Drivers For Controlling Tally Interface Devices From The Multiviewer

    Kaleido-IP X320/X120 Installation & Service Manual Text database Company Protocol download Routers/Controllers Nevion (Network Network Modular (Ethernet) VikinX Modular Electronics) PESA USP (Unsolicited Status Cheetah, Tiger, Jaguar, Protocol) Cougar, Ocelot, Bobcat, TDM3000, PERC2000 system controller Grass Valley (SAM / General Switcher Protocol Snell / Pro-Bel) (SW-P-02) Sony...

  • Page 108: Drivers For Timers

    Specifications UMD controllers Company Device/System Image Video TSI-1000 Tally System Interface (requires option from Image Video) UMD Controller (TCP/IP or UDP/IP) IP Limitation: only one screen index can be received per unicast port. Automation systems Company Device/System Sundance Digital Fastbreak NXT Automation (requires option from Sundance Digital) Drivers for Timers Timer systems...
  • Page 109 Kaleido-IP X320/X120 Installation & Service Manual...

  • Page 110: Contact Us

    Contact Us Grass Valley Technical Support For technical assistance, contact our international support center, at 1-800-547-8949 (US and Canada) or +1-530-478-4148. To obtain a local phone number for the support center nearest you, consult the Contact Us section of Grass Valley’s website (www.grassvalley.com). An online form for e-mail contact is also available from the website.

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