Belden grass valley KALEIDO-MX 4K Installation & Service Manual
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Belden grass valley KALEIDO-MX 4K Installation & Service Manual

3ru ultra high-definition multiviewer
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KALEIDO-MX 4K (3RU)
ULTRA HIGH-DEFINITION MULTIVIEWER
Installation & Service Manual
M933-7502-104
2018-03-05

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  • Page 1 KALEIDO-MX 4K (3RU) ULTRA HIGH-DEFINITION MULTIVIEWER Installation & Service Manual M933-7502-104 2018-03-05...
  • Page 2 Grass Valley, Kaleido-MX 4K, Kaleido Software, Kayenne, Karrera, iControl, NVISION, and Densité are trademarks or registered trademarks of Grass Valley USA, LLC. Belden Inc., Grass Valley USA, LLC, and other parties may also have trademark rights in other terms used herein.
  • Page 3 Kaleido-MX 4K (3RU) Installation & Service Manual Important Safety Information This section provides important safety guidelines for operators and service personnel. Specific warnings and cautions appear throughout the manual where they apply. Please read and follow this important information, especially those instructions related to the risk of electric shock or injury to persons.
  • Page 4 Notices The presence of this symbol in or on Grass Valley product means that it complies with all applicable European Union (CE) directives. The presence of this symbol in or on Grass Valley product means that it complies with safety of laser product applicable standards. Warnings A warning indicates a possible hazard to personnel, which may cause injury or death.
  • Page 5 Kaleido-MX 4K (3RU) Installation & Service Manual • When installing this equipment, do not attach the power cord to building surfaces. • Products that have no on/off switch, and use an external power supply must be installed in proximity to a main power outlet that is easily accessible. •...
  • Page 6 Notices Mesures de sécurité et avis importants La présente section fournit des consignes de sécurité importantes pour les opérateurs et le personnel de service. Des avertissements ou mises en garde spécifiques figurent dans le manuel, dans les sections où ils s’appliquent. Prenez le temps de bien lire les consignes et assurez-vous de les respecter, en particulier celles qui sont destinées à...
  • Page 7 Kaleido-MX 4K (3RU) Installation & Service Manual La marque ETL Listed d’Intertek pour le marché Nord-Américain certifie que l’appareil visé a été testé par Intertek et reconnu conforme aux exigences applicables en matière de sécurité électrique en vigueur au Canada et aux États- Unis.
  • Page 8 Notices • Après tout travail d’entretien ou de réparation, faites effectuer des contrôles de sécurité par le personnel technique qualifié. Mises en garde Les mises en garde signalent des conditions ou des pratiques susceptibles d’endommager l’équipement. Veuillez vous familiariser avec les mises en garde ci- dessous : •...
  • Page 9 Kaleido-MX 4K (3RU) Installation & Service Manual • Pour plus de sécurité, vérifiez périodiquement la valeur de résistance du bracelet antistatique. Elle doit se situer entre 1 et 10 mégohms. • Si vous devez mettre une carte de côté, assurez-vous de la ranger dans un sac protecteur antistatique.
  • Page 10 Notices Electromagnetic Compatibility This equipment has been tested for verification of compliance with FCC Part 15, Subpart B requirements for class A digital devices. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 11 Kaleido-MX 4K (3RU) Installation & Service Manual X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572-2011 规定的限量要求。 X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is above the limit requirement in GB/T 26572-2011. 技术条款解释：此声明所依据之数据由...
  • Page 12 Notices...

  • Page 13: Table Of Contents

    Table of Contents 1 Overview ............17 Related Documentation .
  • Page 14 Table of Contents Using the Densité Frame Control Panel............. 44 Navigating the Local Control Panel Menu .
  • Page 15 Kaleido-MX 4K (3RU) Installation & Service Manual Remote Control Using iControl..............99 Kaleido-MX 4K Service Control Panels in iControl .
  • Page 16 Table of Contents Troubleshooting ................. 151 Troubleshooting with the card's front edge USB connector .

  • Page 17: Overview

    Overview Welcome to the Kaleido family of multiviewers! This Installation & Service Manual is designed to help you get your Kaleido-MX 4K multiviewer up and running. The following chapters will guide you through the installation of a Kaleido-MX 4K system in its default configuration.

  • Page 18: Software And Firmware Updates

    Overview Software and Firmware Updates Software and Firmware Updates You can obtain the latest software, drivers, and sample databases from the Downloads section of the Grass Valley’s website (www.grassvalley.com/dl/multiviewers). Introduction Available in two form factors (1 RU, and 3 RU), and four configurations, the Kaleido-MX 4K ultra high-definition multiviewer can monitor up to 64 video inputs, on a 4K UHD display, without visible quadrants.

  • Page 19: Current Limitations

    Kaleido-MX 4K (3RU) Installation & Service Manual Kaleido-MX 4K features (continued) Router and • Kaleido-MX 4K offers rich integration with the NVISION router family and switcher Grass Valley’s Kayenne/Karrera production switchers integration • Supports third-party routers and production switchers for tally and labels Robust and •...

  • Page 20: Available Options

    Overview Available Options Slot Card Card model Applies to Output B KMX-3901-OUT-D All 3RU configurations Output A KMX-3901-OUT-D All 3RU configurations Available Options The following multiviewer options are available: • Second power supply for redundant power security • Second GPI-1501 GPI I/O module •...

  • Page 21: Installation

    Installation This chapter provides information about system requirements, items shipped with your Kaleido-MX 4K multiviewer and it will guide you through the installation of a Kaleido- MX 4K multiviewer. Getting Organized / Unpacking This section provides information about system requirements, and items shipped with your Kaleido-MX 4K (3RU).
  • Page 22 Installation Required Materials Slot Card Card model Applies to GPI I/O 1 GPI-1501 All 3RU configurations GPI I/O 2 GPI-1501 All 3RU configurations (optional) Input D KMX-3901-IN -16-Q 64 × 1 Input C KMX-3901-IN -16-Q 48 × 1, 64 × 1 Reference VDA-1002 All 3RU configurations...

  • Page 23: Physical Interface

    Kaleido-MX 4K (3RU) Installation & Service Manual In addition to the above, you might need the following (not supplied): • One 4K UHD display • A dedicated 100Base-T Ethernet switch with enough ports for the Kaleido-MX 4K, client PCs, Kaleido-RCP2, and Audio Bridge Terminals •...
  • Page 24 Installation Frame Interface When the frame door is closed, the status LED on each of the cards in the frame is visible via a light pipe in the door. No other controls or indicators are present. Card status LEDs (slots 1–10) Controller card Card status LEDs (slots 11–20) status LED...
  • Page 25 Kaleido-MX 4K (3RU) Installation & Service Manual Rear of the Kaleido-MX 4K (3RU) frame The rear of the Kaleido-MX 4K (3RU) frame is organized in three sections, matching the front. Slots 11–16: Controller card, Slots 9–10: Slots 1–2: Slots 17–20: Slots 3–8: Input A, and PSU, and fan...
  • Page 26 Installation Frame Interface The number of supported connectors varies, depending on the Kaleido-MX 4K (3RU) model. The following table lists the supported number of each connector type, for every Kaleido-MX 4K (3RU) model. Number of connectors supported by Kaleido-MX 4K (3RU) model Connectors 32 ×...
  • Page 27 Kaleido-MX 4K (3RU) Installation & Service Manual Kaleido-MX 4K (3RU) 48 × 1 Output A, and Input A, and Input B Controller REF 1, and Input C GPI I/O 1, and Output B card REF 2 (opt.) GPI I/O 2 (opt.) Kaleido-MX 4K (3RU) 64 ×...

  • Page 28: Card Interfaces

    Installation Card Interfaces Card Interfaces Kaleido-MX 4K Input Card Interface SDI LEDs 1–8 SDI LEDs 9–16 Boot status 1 Status LED Boot status 2 (not used) Select button Power LED ABT LED REF LED Input card, left side Input card, right side Summary view of the interface on the left, and right sides of a Kaleido-MX 4K input card Input card Status LED The Status LED is located on the front edge of a Kaleido-MX 4K card, immediately above the...
  • Page 29 Kaleido-MX 4K (3RU) Installation & Service Manual Input card power LED Monitors the status of the 1.8V and 3.3V power supplies on board the Kaleido-MX 4K input card. Meaning Green Failure of the 1.8V or 3.3V on-board PSUs SDI LEDs This group of LEDs monitors the status of the 16 inputs on the Kaleido-MX 4K input cards.
  • Page 30 Installation Card Interfaces KMX-3901-OUT Output Card Interface Every output module also has one USB connector, into which you may connect a mouse, keyboard, or USB flash memory for a software upgrade or data backup. Output card, right side Other side: ETH com LED (future use) CPU 0 LED (not used)
  • Page 31 Kaleido-MX 4K (3RU) Installation & Service Manual Output card power LED Monitors the status of the power supplies on board the Kaleido-MX 4K output card. Meaning Green Failure of an on-board PSU, or there was a glitch on the 3.3V PSU (in which case reseating the card may resolve the problem).

  • Page 32: Mechanical Installation

    Installation Mechanical Installation 4 SFP LEDs (for future use), in OUTPUT A area of Kaleido-MX 4K (3RU) rear panel. (Interface for OUTPUT B is the same.) Mechanical Installation Mounting the Kaleido-MX 4K (3RU) in a Rack The Kaleido-MX 4K (3RU) housing frame occupies 3RU, in a standard 19-inch rack. To mount the frame 1 Open the front door to expose the rack mounting flanges at the ends of the chassis (see Opening and Closing the Front...

  • Page 33: Multiviewer Cabling

    Multiviewer Cabling This chapter shows how to interconnect the multiviewer with its associated equipment. Cabling Diagram Cabling diagram, showing the rear view of a Kaleido-MX 4K 64 × 1 system...

  • Page 34: Signal Connections To The Multiviewer

    Multiviewer Cabling Signal Connections to the Multiviewer Signal Connections to the Multiviewer This section describes the connectors found on the Kaleido-MX 4K (3RU) models’ rear panel. Output Modules...
  • Page 35 Kaleido-MX 4K (3RU) Installation & Service Manual The following table lists the function of each connector associated with the output heads, on Output A, and Output B. Connector label Connector type Function Output A, SDI OUT 1 DIN 1.0/2.3 Serial digital HD output signal from Output A, Head 1. Top-left quadrant of quad link (square division) 4K UHD output (with embedded audio).
  • Page 36 Multiviewer Cabling Output Modules To support a 4K UHD display, connect the four multiviewer mosaic outputs to an SDI to HDMI 2.0 Converter. The way the SDI to HDMI 2.0 Converter connections are made to the multiviewer will change according to the display’s mounting orientation. Landscape Multiviewer Display Orientation When the display’s orientation is landscape, connect the SDI to HDMI 2.0 Converter as follows.

  • Page 37: Input Modules

    Kaleido-MX 4K (3RU) Installation & Service Manual Input Modules The following table lists the function of each connector associated with the input modules. Connector label Connector type Function 3G/HD/SD IN 1 to DIN 1.0/2.3 SD-SDI, HD-SDI, or 3G-SDI video inputs 3G/HD/SD IN 16 ABT/MADI IN DIN 1.0/2.3...

  • Page 38: Reference Modules

    Multiviewer Cabling Reference Modules Reference Modules The REFERENCE area of the Kaleido-MX 4K (3RU) rear panel exposes one connector associated with the VDA-1002 card (slot 9), and four connectors associated with an optional REF-1801 card (slot 10, if present). Connector label Connector type Function REF IN 1 DIN 1.0/2.3 Reference signal to be distributed to all...

  • Page 39: Gpi I/O Modules

    Kaleido-MX 4K (3RU) Installation & Service Manual GPI I/O Modules A GPI-1501 module supports 20 GPI inputs, and 8 configurable GPI input/output terminals. The pinout of the associated DB-44 connectors (labelled GPI-I/O SLOT 1, and GPI-I/O SLOT 2), is as follows: Pin Signal Pin Signal Pin Signal...

  • Page 40: Commissioning The Multiviewer

    Multiviewer Cabling Commissioning the Multiviewer Commissioning the Multiviewer To make the multiviewer operational 1 With the Kaleido-MX 4K (3RU) frame (enclosure) installed in its designated rack position, and before powering up the unit, verify that each card is securely seated in its slot, and leave the frame door open so that you can monitor all the card’s LEDs.
  • Page 41 Kaleido-MX 4K (3RU) Installation & Service Manual Should the VDA-1002 become unavailable, the system will fall back to the reference signal distributed by the REF-1801 through the URS. Note: A reference is optional but, if minimal processing delay is required for your monitoring purposes, then you must reference your system.
  • Page 42 Multiviewer Cabling Commissioning the Multiviewer...

  • Page 43: Frame Control Panel Operation And Ip Network Setup

    Frame Control Panel Operation and IP Network Setup Introduction This chapter shows the multiviewer interfaces, explains the local operations that can be performed, and it explains how to implement IP network connectivity with the multiviewer. The Kaleido-MX 4K can be controlled in the following ways: •...

  • Page 44: Using The Densité Frame Control Panel

    Frame Control Panel Operation and IP Network Setup Using the Densité Frame Control Panel Using the Densité Frame Control Panel All of the cards installed in a Densité frame are connected to the frame’s controller card, which handles all interaction between the cards and the outside world. There are no operating controls located on the cards themselves.

  • Page 45: Local Control Panel Menu Structure

    Kaleido-MX 4K (3RU) Installation & Service Manual Local Control Panel Menu Structure Where applicable, default values are underlined. Kaleido-MX 4K output card local menu STATUS {CARD STATUS}** {CARD VERSION}** RESOLUTION HEAD1 {List of resolutions;* = current}** HEAD2 {List of resolutions;* = current}** {LINK STATE}** FANS {CPU FAN STATUS}**...

  • Page 46: Enabling The Frame's Automatic Restore Feature

    Frame Control Panel Operation and IP Network Setup Enabling the Frame’s Automatic Restore Feature Kaleido-MX 4K input card local menu STATUS CARD STATUS {CARD STATUS}** INPUT STATUS 1 {FORMAT}** 2 {FORMAT}** 3 {FORMAT}** 16 {FORMAT}** CONFIG*** 4K UHD PRESCALER ENABLE DISABLE SFP CONFIG SFP OUT 1...

  • Page 47: Disabling The Frame's Automatic Restore Feature

    Kaleido-MX 4K (3RU) Installation & Service Manual Disabling the Frame’s Automatic Restore Feature To disable the CPU-ETH2 automatic restore feature 1 On the Densité frame’s local control panel, press the CONTROLLER button. See Using the Densité Frame Control Panel, on page 44. 2 Press the [–] button repeatedly until RESTORE POINTS appears on the display, and then press the SEL button.

  • Page 48: Changing The Mosaic Output Resolution

    Frame Control Panel Operation and IP Network Setup Changing the Mosaic Output Resolution Changing the Mosaic Output Resolution IMPORTANT Within a Kaleido-MX 4K system, all output heads must be configured with the same refresh rate. If your system is referenced, then the heads’ refresh rate must also match the reference signal's refresh rate.

  • Page 49: Enabling Edid Auto-Detection From The Monitor Wall

    Kaleido-MX 4K (3RU) Installation & Service Manual Enabling EDID Auto-Detection from the Monitor Wall Notes • The monitor EDID auto-detection feature is enabled by default in order to facilitate the initial setup of a Kaleido Software system. Setting an output head to a specific resolution, from a multiviewer service panel in iControl (if available), or from a Densité...

  • Page 50: Networking Essentials

    Frame Control Panel Operation and IP Network Setup Networking Essentials Networking Essentials The following network prerequisites must be met: • Any multiviewer you wish to configure or access by using XEdit or XAdmin must be connected to an Ethernet switch. •...
  • Page 51 Kaleido-MX 4K (3RU) Installation & Service Manual Kaleido-MX 4K default IP settings (continued) Output A IP address 192.168.3.31 Output B IP address 192.168.3.32 Note: The default gateway address is either 0.0.0.0, or the default system IP address. Both settings result in the same system behavior. Kaleido-MX 4K frames are shipped with their CPU-ETH2 controller configured with the following default settings: Densité...
  • Page 52 Frame Control Panel Operation and IP Network Setup Setting the Multiviewer’s IP addresses You are now ready to open XAdmin and XEdit, from a client PC, and verify your system communication status (see Multiviewer Model Representation in XEdit and XAdmin, on page 63, and System Verification, on page 125).

  • Page 53: Setting A Densité Frame's Controller's Ip Address

    Kaleido-MX 4K (3RU) Installation & Service Manual Setting a Densité Frame’s Controller’s IP Address To set the Densité controller’s IP address 1 On the Kaleido-MX 4K frame’s local control panel, press the CONTROLLER button. See Using the Densité Frame Control Panel, on page 44.

  • Page 54: Setting The Multiviewer's Time And Date

    Frame Control Panel Operation and IP Network Setup Setting the Multiviewer’s Time and Date Setting the Multiviewer’s Time and Date The multiviewer receives date and time information from the Densité CPU-ETH2 controller upon startup. The date/time or NTP settings for this multiviewer cannot be configured in XAdmin.

  • Page 55: Configuring The Network Settings For A Kaleido-Mx 4K (3Ru)

    Kaleido-MX 4K (3RU) Installation & Service Manual Configuring the Network Settings for a Kaleido-MX 4K (3RU) To configure the network settings for a Kaleido-MX 4K (3RU) 1 Press the Select button on the front edge of one of your system’s output cards. See KMX-3901-OUT Output Card Interface, on page 30.
  • Page 56 Frame Control Panel Operation and IP Network Setup Configuring the Network Settings for a Kaleido-MX 4K (3RU) The selected link mode is applied. 13 Press ESC to return to the previous level in the local control menu. LINK MODE EDIT appears again on the LCD display. 14 Press the [–] button.

  • Page 57: Network Considerations

    Kaleido-MX 4K (3RU) Installation & Service Manual Network Considerations This multiviewer generates a low to moderate amount of client-to-server data traffic, and therefore has a minimal bandwidth impact on a network. TCP/UDP Port Usage The various Kaleido-MX 4K communication protocols require access to specific ports. In networks where a firewall is present between device A and device B, the ports used to communicate from device A to device B must be open on the incoming (external) side of the firewall.
  • Page 58 Frame Control Panel Operation and IP Network Setup TCP/UDP Port Usage From multiviewer to multiviewer The following ports, used for inter-frame communications, are open by default on all Kaleido Software systems: Port Used for Transport Notes Secure Shell Login is required to login to a multiviewer for maintenance.
  • Page 59 Kaleido-MX 4K (3RU) Installation & Service Manual Port Used for Transport Notes 5120 RCP2 Used to listen for Kaleido Software discovery packets 10000 For RCP2 protocol 10001 For RCP2 protocol 5120 On multicast 230.8.8.9 for RCP2 protocol 5121 For RCP2 protocol HTTP Used by the RCP-200 to obtain information from the multiviewer’s system database...

  • Page 60: Network Considerations For A Multiviewer Cluster

    Frame Control Panel Operation and IP Network Setup Network Considerations for a Multiviewer Cluster Driver Port Transport Notes 4000 GVG 7000 Native 12345 NVEP NV9000 (NP0017) 9193 VikinX Modular 4381 Quintech 9100 Sony HKSPC 12345 GVGNP Emulator Utah RCP-3 5001 SC-4 Ethernet SAM (Snell/Pro-Bel) SW-P-02 2000...
  • Page 61 Kaleido-MX 4K (3RU) Installation & Service Manual • If you change the system name or IP address of a cluster member while another cluster member is offline or otherwise unavailable, the cluster’s integrity will be broken. If you attempt to make such a change, XEdit will alert you of the situation, prompting you to cancel the operation and try again later, when all cluster members are available.
  • Page 62 Frame Control Panel Operation and IP Network Setup Network Considerations for a Multiviewer Cluster...

  • Page 63: System Configuration

    System Configuration This chapter shows how to configure the multiviewer. System Requirements for a Client PC A client PC or laptop meeting the following requirements is required to access the XAdmin Web client, and the other Kaleido Software client applications. Operating system Microsoft Windows 10, Windows 8.1, Windows 8, or Windows 7.

  • Page 64: Installing Xedit From Your Multiviewer's Home Page

    System Configuration Installing XEdit from your Multiviewer’s Home Page • Signal Path Viewer opens as a standalone panel, updated in real time, showing assignment information between router sources and multiviewer inputs. Signal Path Viewer is not used with Kaleido-IP. See Installing Signal Path Viewer on page 72.
  • Page 65 Kaleido-MX 4K (3RU) Installation & Service Manual 3 Unless your browser let you run the file (and you chose to do so), navigate to the location were you saved the installer file and open it. More security warnings or prompts may appear, which you may safely dismiss or accept.
  • Page 66 System Configuration Installing XEdit from your Multiviewer’s Home Page Once the installation has completed, the XEdit startup screen appears. Depending on your Windows Firewall settings, a security alert may appear. • Click Allow access to unblock the application. If XEdit cannot find all of the fonts it needs already on your PC or laptop, it downloads them from the multiviewer automatically, in which case a message will appear to confirm the font update, and instruct you to restart the application.
  • Page 67 Kaleido-MX 4K (3RU) Installation & Service Manual 4 When prompted to specify a database, choose one from the Path list, or click Browse to navigate to the database you wish to use as your local workspace, and then click OK. Once the database has completed loading, XEdit’s main application window appears.

  • Page 68: Uninstalling Xedit

    System Configuration Uninstalling XEdit Uninstalling XEdit With recent versions of XEdit, an uninstall program is available from the Windows Start menu. See Uninstalling XEdit (Dynamic Version 7.20 or Later), on page 68. If you have been using XEdit versions earlier than 7.20 you may want to uninstall them, by clearing the Java cache, on your PC or laptop.

  • Page 69: Installing Router Control

    Kaleido-MX 4K (3RU) Installation & Service Manual 2 On the Start menu, click Control Panels, and then click Java (32-bit). Java Control Panel opens. 3 In the General tab, click Settings. 4 In Temporary Files Settings, click Delete Files. 5 In Delete Files and Applications select all the check boxes, and then click OK. 6 Close Temporary Files Settings, and then Java Control Panel, by clicking their OK button.
  • Page 70 System Configuration Installing Router Control • If you have Windows 8.1, or Windows 8, Router Control will appear on your desktop, in the Apps view with all other installed applications on your PC (Windows 8.1), or in your Start screen (Windows 8). Once the installation has completed, the Router Control main application window appears.
  • Page 71 Kaleido-MX 4K (3RU) Installation & Service Manual • Click Allow access to unblock the application. The Matrix View application window opens. On the Help menu, click Help to access the online documentation, or refer to the iControl Router User Guide. See Related Documentation, on page 17.

  • Page 72: Uninstalling Router Control

    System Configuration Uninstalling Router Control Uninstalling Router Control To uninstall Router Control 1 Close all Router Control windows you may have open. 2 Locate the Uninstall Router Control shortcut. • If you have Windows 7, or Windows 10: Open the Start menu, click All Programs, scroll to the Grass Valley folder, and then expand the Kaleido folder.
  • Page 73 Kaleido-MX 4K (3RU) Installation & Service Manual Some browsers may allow you to run the file directly. Depending on your browser’s security features, warnings may appear, which you may safely dismiss. 3 Unless your browser let you run the file (and you chose to do so), navigate to the location were you saved the installer file and open it.
  • Page 74 System Configuration Installing Signal Path Viewer • Click Allow access to unblock the application. The application automatically connects to your multiviewer. Notes • Signal Path Viewer is not used with Kaleido-IP. • Once it has been installed from the multiviewer, Signal Path Viewer remains on your PC or laptop, and can be launched from the shortcut that was added to your desktop, Apps view, Start screen (see...

  • Page 75: Uninstalling Signal Path Viewer

    Kaleido-MX 4K (3RU) Installation & Service Manual Uninstalling Signal Path Viewer To uninstall Signal Path Viewer 1 Close all Signal Path Viewer windows you may have open. 2 Locate the Uninstall Signal Path Viewer shortcut. • If you have Windows 7, or Windows 10: Open the Start menu, click All Programs, scroll to the Grass Valley folder, and then expand the Kaleido folder.

  • Page 76: Opening Xadmin

    Opening XAdmin Connecting to a Multiviewer with a Different XEdit Version from your PC’s Version When connecting to a multiviewer with your PC and your PC already has XEdit installed, the XEdit version installed on your PC and the Kaleido Software version on the multiviewer must be same as explained below.

  • Page 77: Ways To Access Xadmin

    Kaleido-MX 4K (3RU) Installation & Service Manual Ways to Access XAdmin Access the XAdmin Web client as follows: • from a Web browser (see Opening XAdmin from a Browser on page 77), • from XEdit (see Opening XAdmin from XEdit on page 78), The first time you access XAdmin for a multiviewer (and every time the multiviewer’s IP address has changed), you may see a security warning or a certificate error message.

  • Page 78: Opening Xadmin From Xedit

    System Configuration Opening XAdmin from XEdit Opening XAdmin from XEdit To open XAdmin from XEdit 1 On the Configure menu, click Use XAdmin. XEdit prompts you for the IP address of the multiviewer you want to access. 2 Type the IP address, and then click OK. Your default Web browser opens.
  • Page 79 Kaleido-MX 4K (3RU) Installation & Service Manual 3 Click the Input Status button, in the control panel’s navigation area. 4 In the Input Status tab, click XAdmin status and options. Your default Web browser opens. 5 If you see a security warning, or a certificate error message, then see Registering your Multiviewer's Security Credentials with your Browser, on page 80.

  • Page 80: Registering Your Multiviewer's Security Credentials With Your Browser

    System Configuration Registering your Multiviewer's Security Credentials with your Browser Registering your Multiviewer's Security Credentials with your Browser When you open your multiviewer’s home page, or try to access XAdmin, your browser may report a certificate error (Internet Explorer), warn you about the site’s security certificate (Chrome), or report an untrusted connection (Firefox).
  • Page 81 Kaleido-MX 4K (3RU) Installation & Service Manual 3 In Add Security Exception, click Confirm Security Exception. Your multiviewer's home page appears. You will now be able to access your multiviewer's client applications without seeing the warning. This will remain effective until the multiviewer's IP address is changed, in which case you will need follow the procedure again.
  • Page 82 System Configuration Registering your Multiviewer's Security Credentials with your Browser Internet Explorer’s security warning Chrome’s security warning...
  • Page 83 Kaleido-MX 4K (3RU) Installation & Service Manual Clicking Continue to this website (not recommended) (Internet Explorer), or Proceed anyway (Chrome) will let you access XAdmin but the browser’s address bar will keep indicating that the multiviewer’s identity is not verified. To suppress this warning, you need to perform the following, in Internet Explorer, even if your preferred browser is Chrome.
  • Page 84 System Configuration Registering your Multiviewer's Security Credentials with your Browser 4 In Certificate, click Install Certificate. 5 In Certificate Import Wizard, click Next.
  • Page 85 Kaleido-MX 4K (3RU) Installation & Service Manual 6 In Certificate Import Wizard, click Place all certificates in the following store, and then click Browse. 7 In Select Certificate Store, select Trusted Root Certification Authorities, and then click...
  • Page 86 System Configuration Registering your Multiviewer's Security Credentials with your Browser 8 Back in Certificate Import Wizard, click Next.
  • Page 87 Kaleido-MX 4K (3RU) Installation & Service Manual 9 Click Finish. A security warning appears. 10 Click Yes. 11 Certificate Import Wizard reports that the import was successful. 12 Click OK to continue, and then click OK to close the Certificate window.

  • Page 88: Enabling The Compatibility View In Internet Explorer

    System Configuration Enabling the Compatibility View in Internet Explorer 13 Close all Internet Explorer (and Chrome, if any) windows, and then open your browser again. You should now be able to access XAdmin, from your multiviewer home page without ever seeing the security warning again, unless the multiviewer’s IP address is changed, in which case you will want to repeat this procedure.
  • Page 89 Kaleido-MX 4K (3RU) Installation & Service Manual 2 Click Access control, in the navigation area on the left side of the page. The Access Control page appears. 3 Type the password you want to enforce in both the New password and the Confirm boxes.

  • Page 90: Changing The Xadmin Password

    System Configuration Changing the XAdmin Password 7 Click OK. The Log in to XAdmin page appears. Other XAdmin sessions open against the same multiviewer are also redirected to the login page. 8 Type the password, and then click Log in. The XAdmin Status and Options page appears.

  • Page 91: Disabling Xadmin Access Control

    Kaleido-MX 4K (3RU) Installation & Service Manual 3 Type the new password you want to enforce in both the New password and the Confirm boxes. The password must contain between 6 and 20 alphanumeric characters or symbols. 4 Click Save. A confirmation message appears.
  • Page 92 System Configuration Disabling XAdmin Access Control 2 Click Access control, in the navigation area on the left side of the page. The Access Control page appears. 3 Click Disable access control. A confirmation message appears. 4 Click OK to close the message window, and then click Apply settings. A progress indicator appears momentarily, followed by a confirmation message.

  • Page 93: Closing A Password-Protected Xadmin Session

    Kaleido-MX 4K (3RU) Installation & Service Manual Closing a Password-Protected XAdmin Session To close your XAdmin session 1 Click Log out, in the navigation area on the left side of the current page, when you are ready to close your session. A confirmation message appears.

  • Page 94: Viewing A Multiviewer's Status Information

    System Configuration Viewing a Multiviewer’s Status Information Viewing a Multiviewer’s Status Information To view the status information for a multiviewer 1 Open XAdmin. See Opening XAdmin on page 76. XAdmin’s Status and Options page appears, showing the multiviewer model, and a list of all modules and their statuses.
  • Page 95 Kaleido-MX 4K (3RU) Installation & Service Manual Note: The Kaleido Software does not distinguish neither between 1080PsF25 and 1080i50, nor between 1080PsF29.97 and 1080i59.94. Both 1080PsF25 and 1080i50 are reported as 1080i50, and both 1080PsF29.97 and 1080i59.94 are reported as 1080i59.94, on the monitor wall and in XAdmin’s Status and Options page.
  • Page 96 System Configuration Viewing a Multiviewer’s Status Information Configuring a Multiviewer’s IP Settings with XAdmin The multiviewer’s current date and time are shown below in XAdmin, however the date and time settings are configured through the Densité CPU-ETH2 controller. See Setting the Multiviewer’s Time and Date, on page 54.
  • Page 97 Kaleido-MX 4K (3RU) Installation & Service Manual 3 Optionally, type a descriptive name for your system to make it readily identifiable. If there are more than one multiviewer in the same network environment, it is important to assign each a unique system name, so that you can tell them apart (for example, when using a remote control panel such as the Kaleido-RCP2 or RCP-200).
  • Page 98 System Configuration Viewing a Multiviewer’s Status Information 8 Click Apply settings. The Kaleido Multiviewer system must be restarted for changes to the network configuration to take effect. A message appears prompting you to reboot the system immediately. 9 Click OK. Note: Settings cannot be applied to a multiviewer system while an upgrade is in progress.

  • Page 99: Remote Control Using Icontrol

    Kaleido-MX 4K (3RU) Installation & Service Manual Remote Control Using iControl The Kaleido-MX 4K may be controlled by using Grass Valley’s iControl version 4.43 or later. This section describes the two control panels associated with the Kaleido-MX 4K’s input and output cards and their use. Refer to the iControl User’s Guide for information about setting up and operating iControl.
  • Page 100 System Configuration Kaleido-MX 4K Service Control Panels in iControl In the KMX-3901-OUT control panel window, there are three main areas: the status icon area, the navigation area, and the operating control area. Status icon area Operating Click to hide control or show the area navigation...

  • Page 101: Output Settings Panel

    Kaleido-MX 4K (3RU) Installation & Service Manual Output Settings Panel Set the resolution of the multiviewer output heads to 1080p50, or 1080p59.94, depending on your display’s refresh rate. Each head corresponds to one quadrant of the quad link (square division) 4K UHD signal that feeds the display. The output cards must not be configured to use EDID (Extended Display Identification Data);...

  • Page 102: Network Settings Panel

    System Configuration Network Settings Panel Network Settings Panel Kaleido-MX 4K output cards are shipped with default network settings, which you must replace with values suitable for your network environment. You may need to consult your network administrator to get the correct values. Enter the appropriate IP address, mask and gateway information to configure a Kaleido-MX 4K output card within your Ethernet network.

  • Page 103: Info Panel

    Kaleido-MX 4K (3RU) Installation & Service Manual Info Panel When a Kaleido-MX 4K input or output card is included in an iControl environment, certain information about the card may be made available to the iControl system. In the boxes with a white background, you can type labels and comments that will make this card easier to identify in a complex setup.
  • Page 104 System Configuration Info Panel Three buttons give access to additional information and controls: Details Reports the firmware version, service version, and panel version for this card. Output card Details window Advanced Shows the Long ID for this Kaleido-MX 4K card. The Long ID is the address of this card in the iControl network.

  • Page 105: Setting The System Name

    Kaleido-MX 4K (3RU) Installation & Service Manual Setting the System Name Once you have configured the output cards from the local control panel, use XAdmin to complete your system’s network setup. To set your Kaleido-MX 4K system name 1 Configure your client PC or laptop with an IP address in the same range as the multiviewer’s current IP addresses if needed (see Configuring a PC to Configure an ABT’s Network...
  • Page 106 System Configuration Setting the System Name 7 Internet Explorer users: If a blank page appears, then see Enabling the Compatibility View in Internet Explorer, on page 88. The XAdmin Status and Options page appears. 8 Click System configuration, in the navigation area on the left of the page. The System Configuration page appears, showing the current system name, IP addresses, network mask, default gateway, connection-speed and duplex-mode settings, information about your housing frame, the input cards and the output card...
  • Page 107 Kaleido-MX 4K (3RU) Installation & Service Manual the Multiviewer’s Time and Date, on page 54. 9 Under General, type the name you wish to use for your system. If there are more than one multiviewer in the same network environment, it is important to assign each a unique system name, so that you can tell them apart (for example, when using a remote control panel such as the Kaleido-RCP2 or RCP-200).
  • Page 108 System Configuration Setting the System Name 10 Click Save. The new settings are saved locally, and XAdmin reminds you to click Apply Setting before closing your session. 11 Click OK. The Apply settings button becomes available. 12 Click Apply settings. The multiviewer must restart for changes to the network configuration to take effect.

  • Page 109: Genlocking The Multiviewer

    Kaleido-MX 4K (3RU) Installation & Service Manual Genlocking the Multiviewer A Kaleido-MX 4K multiviewer must be referenced. All multiviewer sources must be referenced also. To reference a Kaleido-MX 4K multiviewer system: • Use the frame’s internal reference: this is done by connecting the REF IN 1 input to the external house reference in every Kaleido-MX 4K multiviewer.
  • Page 110 System Configuration Using the URS - LTC IN Time Code Input mode must be set to Pass through (either from the card’s REFERENCE menu or, in iControl, from the Input tab on the control panel for this card). The pass through mode is available as of version 1.10 of the REF-1801 firmware.

  • Page 111: Configuring The Rcp-200

    Kaleido-MX 4K (3RU) Installation & Service Manual Configuring the RCP-200 The RCP-200 is shipped with an IP address of 10.0.3.200. On installation, you should consult your system administrator and replace this address with an appropriate address for your local network configuration (see Configuring the RCP-200’s IP settings on page 111).

  • Page 112: Specifying Lookup Servers For The Rcp-200

    System Configuration Specifying lookup servers for the RCP-200 Specifying lookup servers for the RCP-200 The RCP-200 needs to connect to a lookup server in order to control devices, including a multiviewer’s KX router logical router. To specify a lookup server for the RCP-200 1 Press the CONFIG button, located between the two screens on the front of the RCP-200.
  • Page 113 Kaleido-MX 4K (3RU) Installation & Service Manual connected to when you added the timer you need to control, you will have to proceed by trial and error. 2 Touch the room you want to access (press the DOWN or UP soft keys to scroll the list as needed).

  • Page 114: Correlating Monitor Wall Destinations And Kx Router Logical Routers For The Rcp-200

    System Configuration Correlating Monitor Wall Destinations and KX Router Logical Routers for the RCP-200 For more information on the RCP-200, refer to the RCP-200 Guide to Installation and Operation. See Related Documentation, on page 17. Correlating Monitor Wall Destinations and KX Router Logical Routers for the RCP-200 To operate the monitor wall from the RCP-200’s category/index router view, your system must have been configured to be controlled as a router.

  • Page 115: Configuring The Kaleido-Rcp2

    Kaleido-MX 4K (3RU) Installation & Service Manual Configuring the Kaleido-RCP2 Note: The Kaleido-RCP2 unit is optional and is not included in the standard Kaleido-MX 4K package. The Kaleido-RCP2 is a multi-function remote control panel designed for use with Kaleido multiviewers. Ethernet connectivity allows multiple RCP users to access multiple Kaleido Multiviewer systems, allowing convenient access to the real-time operating features.

  • Page 116: Selecting A Room For The Kaleido-Rcp2

    System Configuration Selecting a room for the Kaleido-RCP2 3 Press the ENTER key to display the ETHERNET OPTIONS menu. 4 Select the IP ADDRESS menu using the 2 key (to move up in the list) or the 8 key (to move down the list), and then press ENTER.

  • Page 117: Logging On To The Kaleido-Rcp2

    Kaleido-MX 4K (3RU) Installation & Service Manual 4 Select Enable IP 1, and then press ENTER. The Enable IP x parameter instructs the Kaleido-RCP2 to query the selected IP address for a list of rooms. 5 Select Host IP ADDR, and then press ENTER. 6 Using the numeric keypad, type the IP address of a Kaleido Multiviewer on a remote subnet, and then press ENTER.

  • Page 118: Configuring An Audio Bridge Terminal

    System Configuration Configuring an Audio Bridge Terminal Configuring an Audio Bridge Terminal The optional Audio Bridge Terminal (ABT) is an external audio multiplexer/serializer for the Kaleido-MX 4K. The Kaleido-MX 4K supports audio channel inputs from the ABT-64 or ABT- 128 series of Audio Bridge Terminal panels through SDTI inputs. The ABT-64 supports 64 channels and the ABT-128 supports 128 channels.
  • Page 119 Kaleido-MX 4K (3RU) Installation & Service Manual 4 Press the RESET button (located on the right-hand side of the ABT rear panel beside the ETHERNET/POWER RJ-45 connector) for at least 1 second. The Audio Bridge Terminal will reboot with the following static network configuration: Property Setting DHCP...

  • Page 120: Configuring A Pc To Configure An Abt's Network Settings

    System Configuration Configuring a PC to Configure an ABT’s Network Settings Configuring a PC to Configure an ABT’s Network Settings The PC that you will use to communicate with the ABT must have an IP addresses within the same subnet. The following procedure applies to a typical Windows 10, Windows 8, or Windows 7 system.
  • Page 121 Kaleido-MX 4K (3RU) Installation & Service Manual 5 On the General tab, click Use the following IP address. 6 Type an IP address in the same range as the current ABT’s IP address. For example, if the ABT’s IP address is 10.0.3.190, then the IP address of your client PC could be 10.0.3.1.

  • Page 122: Available Hardware And Software Options

    System Configuration Available Hardware and Software Options Available Hardware and Software Options You can purchase various software and hardware options to expand your multiviewer’s capabilities that are not part of the basic offer. Software options are enabled by entering a software key that has been sent to you once you have purchased the option.
  • Page 123 Kaleido-MX 4K (3RU) Installation & Service Manual 3 Click the arrow button at the end of the heading row that corresponds to the module for which you want to enable an option. 4 Locate the entry for the option you want to enable. For example, to activate the Extraction of CC, Subtitling and XDS metadata option (CC/XDS Option) for an input card, you would need to locate the appropriate card in XAdmin’s Status and Options page, expand it, and then locate the KXI-16-CC/XDS...
  • Page 124 System Configuration Enabling Options...

  • Page 125: Maintenance & Troubleshooting

    Maintenance & Troubleshooting This chapter shows you the various maintenance operations and corrective actions that maybe required to be performed during system commissioning and over the multiviewer’s lifetime. System Verification Verifying the Kaleido-MX 4K Multiviewer Status You can check internal system statuses via the Web-based XAdmin application. To verify the status of your Kaleido-MX 4K multiviewer 1 Open a Web browser window and enter your multiviewer’s system IP address (the virtual IP address you configured at...
  • Page 126 Maintenance & Troubleshooting Verifying the Kaleido-MX 4K Multiviewer Status 7 Review the information on this page, to make sure your input and output cards are all properly interconnected. Information in red indicates the location where a problem was detected. 8 Click Status and options, in the navigation area on the left of the page, to go back to the Status and Options page.

  • Page 127: Verifying The Kaleido-Rcp2

    Kaleido-MX 4K (3RU) Installation & Service Manual Card type Serial number Input signal status Input signal format 10 Click the arrow button ( ) at the end of a module’s heading row to view detailed information. Reset card Expand details Refresh 11 Review the enabled input and output options, and the main system statuses of the Kaleido-MX 4K frame, to make sure that there are no status errors, and no alerts related...

  • Page 128: Customizing Layouts, Logical Sources, And Other Kaleido-Ip Elements

    Maintenance & Troubleshooting Customizing Layouts, Logical Sources, and other Kaleido-IP Elements 2 Right-click anywhere on the monitor wall, point to Monitor wall (if you clicked a monitor), and then click Load layout on the menu. Monitor wall shortcut menu A layout browser appears on the displays associated with the current room. 3 Select the layout you wish to load from the list of available layouts for this room, and then click OK.

  • Page 129: Verifying The Multiviewer's Ip Addresses And Application Version

    Kaleido-MX 4K (3RU) Installation & Service Manual Verifying the Multiviewer’s IP Addresses and Application Version Finding the System IP Address To find your multiviewer’s system IP address 1 Press the Select button on the front edge of a Kaleido-MX 4K output card. The Status LED on the selected card flashes orange, and the associated control menu appears on the display of the Densité...

  • Page 130: Maintenance

    Maintenance & Troubleshooting Maintenance Verifying an Input Card’s Application Version To verify the application version on an input card 1 Press the Select button on the front edge of the Kaleido-MX 4K input card. See Kaleido- MX 4K Input Card Interface, on page 28.

  • Page 131: Opening And Closing The Front Door

    Kaleido-MX 4K (3RU) Installation & Service Manual Opening and Closing the Front Door The front door of the Kaleido-MX 4K (3RU) frame is fastened in place by two captive thumbscrews, one at each end of the door. Opening the front door To open the door •...

  • Page 132: Replacing Cards

    Maintenance & Troubleshooting Replacing Cards Replacing Cards All cards and rear panels can be installed with the frame power on. Each card has a connector which plugs into the frame’s backplane for distribution of power and connection to the controller card, and one or two connectors (depending on the card type) that plug into the associated rear panel for inputs and outputs.

  • Page 133: Replacing Power Supply Modules

    Kaleido-MX 4K (3RU) Installation & Service Manual Replacing Power Supply Modules The Kaleido-MX 4K frames support dual redundant hot-swappable power supplies. The basic configuration includes a single supply, with an empty slot for the optional redundant power supply. Installing a second power supply module and applying power to it automatically engages the redundant supply mode.
  • Page 134 Maintenance & Troubleshooting Cooling Fan Replacement Diagnostics The KMX-3901 card’s electronic circuitry generates heat that must be shed by forcing air to move across heat-generating components. Reduced air flow or high ambient temperature results in heat build-up within temperature-sensitive components on the card. This can cause unexpected behavior such as glitches or even a system freeze or shutdown.
  • Page 135 Kaleido-MX 4K (3RU) Installation & Service Manual and inspect the fan assembly: remove any accumulated dust and dirt from the card / module with compressed air and remove any obstruction to the fan’s ability to freely rotate. Reinsert the card / module into the multiviewer’s frame and restore system operation to see if the fan alarm becomes inactive.

  • Page 136: Replacing Kmx-3911 Card Fans

    Maintenance & Troubleshooting Replacing KMX-3911 Card Fans Replacing KMX-3911 Card Fans Note: Fans must be connected to their intended power connector shown in the tables below for XEdit to be able to correctly identify the specific fan that has failed. The location of the fans on the KMX-3901-IN card are shown below.
  • Page 137 Kaleido-MX 4K (3RU) Installation & Service Manual The location of the fan on the KMX-3901-OUT card is shown below. Power Connectors Right Side Assembly Number Serial Number Left Side XEdit Fan Fail Alarm Uses Power Connector FPGA Fan Failure Fan Replacement Kit The fan replacement kit is available by contacting Customer Support.
  • Page 138 • #2 screwdriver to remove and install the fan cover assembly. • Curved tweezers to disconnect the fan’s power connector from the KMX-3901 card. • Anti-static bag or anti-static work surface to reduce the possibility of electrostatic discharge damage to the card. Anti-static Bag used as a Work Surface...
  • Page 139 Kaleido-MX 4K (3RU) Installation & Service Manual 5 Flip the fan cover over, and remove the last screw holding the fan with the #1 Phillips screwdriver. 6 Remove any accumulated dust from the card with compressed air. 7 Replace the fan with the new one, and replace all screws, in the reverse order. 8 Route the fan’s power wires through the wire holders, and make the connection to the card’s fan power connector.

  • Page 140: Replacing Frame Ventilation Fans

    Maintenance & Troubleshooting Replacing Frame Ventilation Fans Put the multiviewer into operation and confirm that the critical temperature and fan alarms remain inactive. Replacing Frame Ventilation Fans The main cooling fan on the rear of Kaleido- MX 4K (3RU) frames may be replaced in case of failure.

  • Page 141: Generating A System Snapshot

    Kaleido-MX 4K (3RU) Installation & Service Manual Generating a System Snapshot A system snapshot creates a compressed file that contains information that can be used by Technical Support for troubleshooting purposes. To generate a system snapshot 1 Open XAdmin. Opening XAdmin, on page 76.

  • Page 142: Upgrading The Multiviewer

    Maintenance & Troubleshooting Upgrading the Multiviewer Upgrading the Multiviewer Whenever possible, upgrade the multiviewer to use the latest Kaleido Software version number to take advantage of the latest bug fixes and stability enhancements. See the Kaleido Software Release Notes for more information about a Kaleido Software release. Pre-upgrade Checklist IMPORTANT Back up your system database...

  • Page 143: Upgrade Oveview

    Kaleido-MX 4K (3RU) Installation & Service Manual IMPORTANT (continued) Cluster and cascade systems All multiviewers that are part of a cluster or cascade system must have the same Kaleido Software version. For cluster systems, Kaleido Software versions 8.70 and 6.50 introduce a hard compatibility break with previous Kaleido Software versions.

  • Page 144: Upgrading The Multiviewer Using A Usb Key

    Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key formatted using the FAT32 file system. See Upgrading the Multiviewer Using a USB Key page 144. Upgrading the Multiviewer Using a USB Key IMPORTANT Before upgrading the multiviewer system, review the following. Kaleido-MX 4K The first time you upgrade a Kaleido-MX 4K from version 7.80 R5 (or earlier) to version 7.82 (or later), expect an additional delay, after the multiviewer has...
  • Page 145 Kaleido-MX 4K (3RU) Installation & Service Manual 3 Locate and open the Kaleido Software Upgrade Manager application (XUpdate). 4 On the startup screen, click the appropriate update option for your multiviewer model: KMX-3901 update 5 When prompted to select a type of update, click Smart update (recommended). Note: If you click Total update (no prompt), then the update process, once initiated, cannot be halted.
  • Page 146 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key 7 When prompted to select an update file, locate and open the following Kaleido Software operating system file, with the following format: kmxos- 9.00_build_xxxx.os file will be copied to the USB key. This may take a few minutes. When the copying process has finished, a message appears.
  • Page 147 Kaleido-MX 4K (3RU) Installation & Service Manual Upgrade dashboard Click here to show or hide details Note: You can click the Details button to view more information. The button label alternates between Details and Hide. The firmware verification process may take a minute or so. Note: If nothing happens, very that you have loaded onto the USB key the Kaleido Software operating system file, with the following correct...
  • Page 148 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key IMPORTANT In Kaleido-MX 4K multiviewers, all cards are updated in parallel, during which time their status LEDs will be flashing red. Do not interrupt this process. Do not insert or remove cards while an upgrade is in progress. 4 Once the Kaleido Software upgrade is complete, the firmware upgrade begins.
  • Page 149 Kaleido-MX 4K (3RU) Installation & Service Manual The multiviewer now restarts. IMPORTANT Kaleido-MX 4K input cards If this is the first time you upgrade a Kaleido-MX 4K, from version 7.80 R5 (or earlier) to version 7.82 (or later), then an additional update process will now start on the input cards.

  • Page 150: Downgrading The Multiviewer System

    Maintenance & Troubleshooting Downgrading the Multiviewer System Show dashboard Monitor wall menu (within composite monitor menu) Note: If you right-click the monitor wall background directly, then the Show dashboard monitor wall menu appears immediately. Click Show dashboard After a brief delay, the dashboard appears at the bottom-right corner of the monitor, and the command Hide dashboard replaces Show dashboard on the menu.

  • Page 151: Troubleshooting

    Kaleido-MX 4K (3RU) Installation & Service Manual Software. Downgrading is supported but any change to the router configuration made in Kaleido Software version 4.00 or later will be lost during the downgrade. After downgrading, any router configuration will have reverted to what it was before the last upgrade.
  • Page 152 Maintenance & Troubleshooting Dashboard Messages Status dashboard messages (continued) Message Description Critical current upper Current or power is above its critical threshold. limit reached FPGA fan failed FPGA fan failed Firmware status Tells whether firmware is running properly on the card. HDMI 0 power failed HDMI output for first head has a power failure.

  • Page 153: Troubleshooting Common Issues

    Kaleido-MX 4K (3RU) Installation & Service Manual Troubleshooting Common Issues Troubleshooting consists of using fault-isolation techniques to narrow down the probable cause to a specific multiviewer component. Schedule these maintenance operations during off hours when the system is not in use if possible as troubleshooting can cause outage. Use the following troubleshooting table to diagnose common issues and take corrective actions to restore operation.
  • Page 154 Maintenance & Troubleshooting Troubleshooting Common Issues Symptom Probable cause Test Corrective action Occasional frame Loss of Genlock signal. System will switch over to Make sure that the external repeats. its internal frame rate. See reference is connected to the the reference source multiviewer.
  • Page 155 Kaleido-MX 4K (3RU) Installation & Service Manual Swapping around a Power Supply in a Multiviewer Schedule this maintenance operation during off hours when the system is not in use if possible as this procedure can cause multiviewer outage. In an attempt to restore multiviewer operation and to perform fault isolation procedures, you can swap the position of a power supply around in the multiviewer frame to see if normal...
  • Page 156 Maintenance & Troubleshooting Troubleshooting Common Issues...

  • Page 157: Specifications

    SMPTE ST 274 Return loss > 15 dB up to 270 MHz Alignment jitter (100 kHz) < 0.2 UI Timing jitter (10 Hz) < 1 UI Cable length 250 m (820 ft) (Belden 1694A) 150 m (492 ft) (Belden 1855A)
  • Page 158 Timing jitter (10 Hz) < 1 UI Cable length 100 m (328 ft) (Belden 1694A) 45 m (148 ft) (Belden 1855A) a. The Kaleido Software does not distinguish between 1080PsF25 and 1080i50, between 1080PsF29.97 and 1080i59.94, between 720p29.97 and 720p30, and between 1080p29.97 and 1080p30. On the monitor wall and in XAdmin’s Status and Options page, 1080PsF25 is reported as 1080i50,...

  • Page 159: Discrete Audio Inputs

    48 kHz nominal, 64 channels, synchronous with video reference signal Return loss ≥ 15 dB 100 kHz to 125 MHz Cable length 100 m (325 ft) (Belden 8281 or Belden 1694A) Connector Coaxial via DIN 1.0/2.3, 75 Ω ABT audio inputs Signal...

  • Page 160: Kaleido-Mx 4K Control

    Specifications Kaleido-MX 4K Control The Kaleido-MX 4K (3RU) multiviewer models support one progressive scan HDMI 2.0 output, via the quad link SDI to HDMI converter that ships with each multiviewer. HDMI output Signal HDMI 2.0 Format 4K UHDTV (3840 × 2160) Supported refresh rates: 50 Hz and 59.94 Hz Audio 24 bits (one pair, embedded on group 1, pair 1)

  • Page 161: Ltc Inputs

    Kaleido-MX 4K (3RU) Installation & Service Manual LTC Inputs The Kaleido-MX 4K (3RU) models support up to five unbalanced LTC inputs, for clock synchronization. LTC Inputs (3, 4, or 5) Signal SMPTE ST 309-1999, SMPTE ST 12-1995 (EBU-3097-E) Level 500 mVp-p to 10 Vp-p Impedance >12 kΩ...

  • Page 162: Kaleido-Mx 4K (3Ru) Frame

    Specifications Kaleido-MX 4K (3RU) Frame GPI bidirectional (up to 16) Description Contact closure to GND Signal Open collector 5 to 12 VDC Connector DB-44 Input mode Pull-up voltage 2.3 Volts Source current 2 mA when input shorted Low-level activation 0.8 Volts max Over voltage 25 Volts max Output mode...

  • Page 163: Multiviewer Integration With Other Systems And Equipment

    Kaleido-MX 4K (3RU) Installation & Service Manual Multiviewer Integration with other Systems and Equipment A number of configurable services are available to establish communications between the multiviewer and a wide variety of devices. Note:This multiviewer does not have an RS-232 serial port for use with other systems and equipment.

  • Page 164: Optional Drivers For Controlling Tally Interface Devices From The Multiviewer

    Specifications Optional Drivers for Controlling Tally Interface Devices from the Multiviewer Text database Company Protocol download Routers/Controllers Lantronix (Lightwave) Matrix-Hub Matrix-Hub 1000 Protocol Nevion (Network Network Compact (serial) VikinX Compact Electronics) Network Modular (Ethernet) VikinX Modular PESA USP (Unsolicited Status Cheetah, Tiger, Jaguar, Protocol) Cougar, Ocelot, Bobcat,...

  • Page 165: Optional Drivers For Scoreboards And Timers

    Kaleido-MX 4K (3RU) Installation & Service Manual Production Switchers Company Device/System Grass Valley (Thomson) Kayenne K-Frame, Karrera K-Frame, Kayenne, Kalypso, Zodiak, KayakDD, Kayak SD/HD, DD35, XtenDD HD/SD series Ross Acuity, Synergy, and Vision Tritium series (via the Kalypso Serial Tally Protocol) SAM (Snell &...

  • Page 166: Built-In Communications Protocols

    Specifications Built-in Communications Protocols Timer systems Company Device/System Plura (Alpermann+Velte) Studio Production Timer (SPT) Built-in Communications Protocols The multiviewer itself can be controlled by external devices (e.g. Kaleido-RCP2, router control panels) or applications (e.g. router control software application, Remote Control Gateway) via built-in communications protocols.
  • Page 167 Kaleido-MX 4K (3RU) Installation & Service Manual RJ45 DE-9 male DE-9 female Pinout of an RS-422 Pinout of straight adapter (Grass Pinout of RS-422 port’s RJ45 connector Valley part no. 1737-3000-102) connector on SMPTE on the multiviewer slave device Standard wiring between multiviewer and devices wired to SMPTE “slave” specification (e.g. most routers, Ross Synergy switchers, Nevion ETH-CON) RJ45 DE-9 male DE-9 female...

  • Page 168: Contact Us

    Contact Us Grass Valley Technical Support For technical assistance, contact our international support center, at 1-800-547-8949 (US and Canada) or +1-530-478-4148. To obtain a local phone number for the support center nearest you, consult the Contact Us section of Grass Valley’s website (www.grassvalley.com). An online form for e-mail contact is also available from the website.

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