Troubleshooting - Philips SpeechMike Classic User Manual

7

Troubleshooting

The PC sound system is not functioning
When connected, a SpeechMike or a Digital
Pocket Memo will also act as USB sound
devices. To configure the sound system of a
PC as the default device, click on
Sound and Audio Device Properties
the Windows sound settings. Select
and choose the sound system of the PC as the
default selection. Mark the
devices option.
Cannot connect the Digital Pocket Memo
to the PC
Ensure that the USB drivers are installed
correctly. If the installation of the USB driver
was not completed or the Unknown device
detected process was canceled the first time the
Digital Pocket Memo was connected to the PC,
proceed as follows:
Connect the Digital Pocket Memo to the
1
PC.
Click on Start > Settings > Control Panel >
2
System > Device Manager.
Look for an unknown USB device in the list.
3
Select the Unknown Device
4
Remove.
Click OK and close the Control Panel
5
window.
Disconnect the Digital Pocket Memo and
6
reconnect it.
The Add New Hardware Wizard
7
automatically. Click Next. Follow the
User manual
Settings >
to open
Audio
Use only default
and click
will open
instructions on the screen. When the
wizard detects the driver (USB Mass Storage
Device), click Next
the PC.
On the last page of the wizard, click
8
to complete the installation.
Drive letter conflict with the Digital
Pocket Memo
When installing the Digital Pocket Memo
on a PC with Windows XP, the operating
system automatically assigns a drive for the
Digital Pocket Memo. This drive appears as
a "removable disk" in Windows Explorer.
Sometimes the drive letter assignment for the
Digital Pocket Memo conflicts with an existing
drive letter mapping; this is why the Digital
Pocket Memo cannot be seen in Windows
Explorer and SpeechExec displays the status as
"DPM (disconnected)."
Solution: Map all network drives starting with
drive letters Z, Y, X (in reverse alphabetical
order).
to copy the driver to
Finish
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