Troubleshooting / 17 - Spypoint LINK-CT User Manual

SOFTWARE
Here's the list of possible diagnosis messages from the EVO software with solutions on what to do to fix the issue. Note that you only see a disagnosis
message if the camera was not able to connect to the LINK app and that you saw only 1 signal bar flashing on the camera.
Diagnosis
Possible solutions
message
The use of a memory card is required to record photos
and videos.
Insert memory
• If you forget to insert a SD card and tun on the
card
camera, you will receive an SMS alert.
The camera cannot access the memory card.
• Turn off the camera and turn it on again
• Turn off the camera, then remove the SIM card and
insert it again. The card is inserted correctly when a
Card error
click is heard.
• Verify if the gold contacts are clean.
• Format the memory card.
The SIM card is missing or defective.
• Turn off the camera and turn it on again
Error: No SIM • Turn off the camera, then remove the SIM card and
card insert it again. The card is inserted correctly when a
click is heard.
The SIM card is defective.
• Turn off the camera and turn it on again
Error: SIM card
• Remove the SIM card and insert it again.

troubleshooting / 17

Your SIM card is locked.
Error: SIM locked • Contact the SPYPOINT customer service.
Your SIM card is locked and requires a PUK.
Error: SIM locked
• Contact the SPYPOINT customer service.
(PUK)
• The camera must use the SPYPOINT SIM card
Error: SIM card
provided with the camera.
not supported
The SIM card does not detect any signal.
• Move outside or near a window and re-start the
Error: No service camera a few times if required to get all the
informations from the cell network.
There has been a communication problem between the
camera and the modem.
Error: Modem
• Turn off the camera and turn it on again.