Troubleshooting - Krups Virtuoso Manual

„ Steam nozzle : To prevent milk from drying inside the nozzle, please clean it after each
use. To do this, follow the steps for foaming the milk, replacing 100 ml of milk with 60
ml of water. After turning off the steam, quickly and carefully clean the steam nozzle
using a damp sponge (in order to remove any residue). Pull the tube of the steam nozzle
downwards. Carefully clean the steam nozzle with lukewarm water (28) (29). Fit the tube
back onto the steam nozzle.
IMPORTANT! Warning! Do not clean any parts of this appliance in a
dishwasher.
DESCALING
The machine can be descaled at any time, even if the descaling light is not on. However,
the coffee machine auto counts the use cycles and gives the alert when the machine must
be descaled : when the 1 cup espresso button
and 2 cups espresso button white light keep on, the machine needs to be descaled.
1. Prepare the descaler in accordance with the manufacturer's instructions, add to the water
tank and fill with approx. 750 ml drinking water (2). Place the tank in the machine (3).
2. Place a receptacle with a capacity of at least 1 liter underneath the spouts.
3. Insert the filter holder without filter.
4. Press 1 cup and 2 cup espresso buttons
auto descaling program. white light and
machine will go to descaling status automatically. Water pump works 10 seconds, stops
120 seconds, keeps it in cycles until water tank will be empty.
5. Once descaling finishes, 2 espresso buttons
6. Pour drinking water in the tank and rinse the whole water flowing system (without using
coffee, repeat making coffee steps, making hot water and steaming).
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white light and orange light flash in turn
at the same time for 3 seconds to go to
white light flash in turn. Release the buttons,
white light keep on.
IMPORTANT! After descaling, rinse 2-3 times using clean water (no coffee),
as described in the "FIRST USE" paragraph. Do not forget to rinse the
nozzle. The appliance is now descaled and ready for use again.
No repairs on the coffee machine will be covered by the guarantee in case of:
– no descaling carried out,
– limescale build-up,
– accessories cleaned in a dishwasher.
GUARANTEE
This appliance carries a manufacturer's 2 year guarantee. This product has been designed
for domestic use only. Any commercial use, inappropriate use or failure to comply with the
instructions, the manufacturer accepts no responsibility and the guarantee will not apply.
Any repairs that have to be carried out due to a build-up of limescale shall not be covered
by the guarantee.
For any after-sales problem or for spare parts, please contact an approved service centre.

TROUBLESHOOTING

PROBLEMS POSSIBLE CAUSES
The coffee is very moist. You have not used enough
coffee.
The espresso flows too The coffee is too fine, too
slowly. coarse or too mealy.
The filter holder is dirty.
The head of the filter holder
is clogged.
Your machine is calcified.
There is too much coffee.
A continuous flow of water Your machine is becoming
pours from the filter holder calcified because the water
after making an espresso. is particularly hard.
SOLUTIONS
Add more coffee.
Choose slightly larger
coffee grounds.
Clean your filter holder
using the instructions in the
section: CLEANING AND
MAINTENANCE
When the appliance has
cooled, clean the grill
through which the water
flows using a damp sponge.
Descale your machine
following the user
instructions provided.
Observe the maximum
limits when filling the filter.
Descale your machine
immediately following the
user instructions provided.
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