Krups Virtuoso Manual page 7

PROBLEMS POSSIBLE CAUSES
Coffee grounds are present The filter holder is clogged.
in the cup.
The coffee grounds are too
fine.
The seal on the head of the
filter holder is clogged.
The espresso is not frothy. The coffee grounds are too
old.
The ground coffee is
not suitable for making
espresso.
There is too little coffee in
the filter holder.
The water tank leaks when The valve at the bottom
it is moved. of the tank is dirty or
defective.
The valve is blocked by the
calcified deposits.
Water leak beneath the There is an internal leak.
appliance.
The pump is abnormally No water in the tank.
noisy.
The espresso leaks out the The filter holder is not
sides of the filter holder. positioned correctly.
The edge of the filter holder
is clogged by the coffee.
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SOLUTIONS
Clean the filter holder using
hot water.
Use slightly larger coffee
grounds.
Clean the filter holder
and the seal with a damp
sponge.
Use freshly ground coffee.
Use finer grounds.
Add more coffee.
Wash the water tank and
operate the valve with your
finger, which is beneath the
tank.
Descale your machine
following the user
instructions provided.
Check that the tank is
positioned correctly. If
the problem persists, do
not use the appliance and
consult an approved service
centre.
Fill the water tank and
restart the pump (refer to
the section: FIRST USE).
Avoid emptying the tank
completely.
Fit the filter holder in
position and lock it (turn
from left to right until it
stops).
Remove any excess coffee
that prevents you from fully
locking the filter holder.
Remove the excess coffee
and clean the grill through
which the water flows using
a damp sponge.
PROBLEMS POSSIBLE CAUSES
Your espresso tastes bad. After descaling, the rinsing
cycle was not carried out
correctly.
The cups have been filled The filter holder is clogged.
unequally.
The appliance does not The pump is disabled due
work. to a lack of water.
The removable water tank
is incorrectly positioned.
The appliance is not
connected.
The nozzle does not work The foam nozzle is not
or produces little foam. correctly installed.
The milk is too hot.
The steam nozzle has an
excess of limescale.
The shape of the container
is not suitable.
1 cup espresso button The machine needs to be
white light and orange light descaled.
flash in turn and 2 cups
espresso button white light
keep on
On button white light keeps Boiler temperature is
on, 2 espresso buttons and too high or too low, or
steam button orange light temperature sensor is
flash at the same time. broken.
SOLUTIONS
Rinse the appliance in line
with the user instructions
and check the quality of the
coffee.
Refer to the paragraph
on CLEANING AND
MAINTENANCE for
cleaning your filter holder.
Fill the water tank and
restart the pump (refer to
the section: FIRST USE).
Avoid emptying the tank
completely.
Position the water tank
correctly.
Ensure that the appliance is
switched on.
Check that the accessory
is correctly mounted on
the appliance: remove then
re-install it on the hinged
arm using a firm upward
movement.
Use fresh, pasteurised or
UHT milk that has been
recently opened.
Descale the steam nozzle
according to the paragraph
on DESCALING.
Follow the milk foaming
instructions (paragraph on
STEAM FUNCTION)
Descale the machine
(refer to the section :
DESCALING)
Turn off the machine for a
while, then turn on again.
If the problem persists,
consult an approved service
center.
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