PetNovations CatGenie 120 Operation Manual page 16

POWER PROBLEMS: NO ERROR INDICATED
10. YOU PRESS START BUTTON and CatGenie BEEPS/BLINKS and/or WON'T START.
A. You may have pressed the START/PAUSE BUTTON too fast or too lightly. Firmly Press the Button again and release.
CatGenie answers with a Beep and should start a Cycle. If nothing happens, you may have a power problem. See #11 below.
B. You pressed Start, the Child Lock LED Blinks and Unit Beeps. Unit is in Child Lock Mode. To De-activate, Press the Start/Pause
and Auto Setup Buttons at the same time. HOLD until Beeps stop and LED goes out. Then release. Press Start Button to begin the Cycle.
C: You pressed Start. Cartridge LED lights; Unit Beeps. Cartridge missing. Replace. Make sure Cartridge is not empty.
D. You pressed Start. Error LED and Error Number LED alternate Blinks. Unit Beeps. Go to pages 12 or 13 to fix the Error indicated.
If nothing works, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #10 and symptoms. Have your Serial #.
11. YOU PRESS START BUTTON and the CYCLE WON'T START.
A. NO ELECTRIC POWER or a circuit breaker has tripped. Make sure the GenieCord is
plugged all the way in. Check if home's electric power is on. Plug the CatGenie into a different
outlet. Test the CatGenie outlet with another appliance. When the Power is back on, the
CatGenie will Beep and then Start.
B. PROCESSING UNIT IS NOT CORRECTLY ALIGNED or seated in its slot on the Brim.
Remove Processing Unit. Clean off Granules or debris on Brim or in Unit's slot. Then put the
Unit securely back into its slot. Check that Hose and Cord are in slots in back of the Unit.
If nothing works, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #11.
12. AUTO START NOT RUNNING at programmed times.
A. CORD UNPLUGGED. Plug in the Genie Electric Cord. However a power interruption shifts the Auto Set times to later than programmed.
B. POWER FAILURE or power interruption caused CatGenie to reset. See page 7, SHORT CUTS for reset directions.
C. DAILY CYCLES NOT correctly programmed. Check that LEDs are lit to the number of Cycles that you want. See Page 7 to re-program.
D. Genie Eyes sense a presence in the Bowl and then delay the Cycle Start. Keep the area under
the GenieEyes clear of objects after you program the Auto Setup or it will postpone the cycle.
E. IN CAT ACTIVATION, Start Cycle waits 10 minutes after a cat uses the facilities. It waits another
10 minutes for each cat. If it's set correctly, the Cat LED would be steady on. If not, go to page 7 to
re-program Cat Activation. After it's set, wave your hand under the Eyes. The LEDs should blink rapidly.
Now keep the area clear for the next 10 minutes. The CatGenie should then start.
If you still have an Auto Start issue, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #12 and symptoms. Have your Serial #.
13. CYCLE INTERRUPTED, water in Bowl, wet or damp Granules, GenieHand is down.
A. NO ELECTRIC POWER. Power was interrupted; GFCI outlet or a circuit breaker was tripped. Make sure power
is restored. Plug in CatGenie cord. If Cycle does not resume, check circuit breaker operation. If Cycle still does NOT
continue, test outlet with another appliance. Test GenieCord in another outlet. Cycle should resume. If not, it's B:
B. CATGENIE HAS A CLOG.
If nothing works, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #13 and symptoms. Have your Serial #.
14. AFTER PRESSING PAUSE TO STOP A CYCLE... A: the CatGenie RESTARTED by itself
OR B: the CatGenie did NOT START after the 10 minute Pause mode.
A: PAUSE MODE is automatically cancelled after 10 minutes. Then the CatGenie cleaning cycle resumes. This is a normal function.
The Pause feature turns the CatGenie back on so you don't have to remember to do it.
B: TERMINATION MODE. You may have accidentally stayed pressed on the Pause button for too many seconds. More than 4 seconds on
the Pause Button and the CatGenie goes into Termination Mode. To resume a Cycle press Start/Pause Button.
www.catGenie.com
See Clog Clearing Directions on page 17. Follow each step until clog is gone.
15 1-888-735-3927