Errors Without Warnings - PetNovations CatGenie 120 Operation Manual

WATER OR DRAINAGE PROBLEMS. NO ERROR INDICATED.
5. CLEAN WATER is around the Base of the CatGenie. Granules are DRY.
A: TURN OFF Laundry or Bathroom Water Supply Line. Unplug CatGenie. Wait 5 minutes and wipe up
the water. Search for the highest wet point for the source of the leak. Tighten all plastic knobs by hand.
Tighten all metal-to-metal connections with a wrench. Turn the water back on. If you see a leak, shut off the
water, wait 5 minutes, and retighten the connection that drips. Then turn the water back on. If you still have
a leak, shut off the water and wait 5 minutes. If this is in a laundry room leak, it could be B.
B: T-adapter's BLACK WASHER is missing. 1. Disconnect the 3/4" T-adapter from the Water Supply
Valve. Keep the hoses connected. 2. If Black Washer is missing, purchase a washer at a hardware store.
If nothing works, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #5. Have your Serial #.
6. WASTE WATER is around the Base of the CatGenie. Granules are DRY.
A. IN LAUNDRY, Genie DrainHose is not placed correctly in drain. See page 10 for placement.
IN BATHROOM, Genie DrainHook is not on toilet rim. Securely hook it over the rim so it stays put.
B. GENIE DRAINHOSE is bent too tight underneath the CatGenie Base. Lift a CatGenie side
to see if water is puddled underneath the Base. Loosen the loop and recoil the Hose. See photo.
Go to page 10 for correct Hose coil. Place paper towels under the Base to see if wastewater continues
to seep. Remember, it is normal to have some clean water mixed with SaniSolution inside the Base
and Hopper. Check if any water leaked underneath before you run another cycle.
If you see wastewater, Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #6 and symptoms. Have your Serial #.
7. GRANULES are WET or DAMP. Cycle is complete. NO ERROR WARNING.
First eliminate clog possibility. See page 17 and follow directions until clog is clear. Then follow all of Page 19 to #6.
Call 1-888-SELF-WASH (1-888-735-3927 ).Test if the drier is running hot, warm, or cold air. CALL if not hot. Have Serial #.
PROBLEMS WITH ASSEMBLY AND NO ERROR INDICATED.
8. GENIEHAND IS NOT SCOOPING at the START of a CYCLE.
Genie Arm moves up & down freely with Processing Unit in place. This is not correct. Remove
Processing Unit. Clean off any Granules and debris on Brim or in slot where Unit sits. Hold the Hand
tightly and rotate the wheel (see photo) If the wheel turns easily and almost all around, call us. If the
wheel barely moves an inch, that is correct. Now wipe away Granules, even under the Processing
Unit and put it back into its slot. Check that Hose and Cord are fitted into their slots in back of Unit.
NOW, with the Processing Unit in place, test that the Hand still moves freely. If it does, call us.
Call 1-888-SELF-WASH (1-888-735-3927). Report Problem #8 and symptoms. Have Serial #.
9. CATGENIE BOWL WON'T ROTATE or only goes in one direction
A. Bowl and/or Processing Unit not seated correctly. Lift Processing Unit out of its slot. See
the teeth on the edge of the Bowl exposed through the hole (photo). Use your finger to move Bowl
about 1/8 inch so that Bowl Gear can mesh with the Unit's Gear. Clean out any debris or Granules
on Brim and in holes. Carefully slide the Processing Unit back into its slot.
B: If you added Spacer Discs, you may have added too many. See page 11 for directions to fix.
If rotation problems persist,
( 1-888-735-3927 ) for Service Rep help. Report Problem #9 and symptoms. Have your Serial #.
www.catGenie.com
follow all of Page 19 to #2. And
Call 1-888-SELF-WASH
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1-888-735-3927