Trouble Shooting; Errors 1, 2, 3, 4 Beeps & Lights - PetNovations CatGenie 120 Operation Manual

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Table of Contents

TIP: To avoid 90% of problems, set your CatGenie on Cat Activation.

If you have a 1, 2, 3, or 4 Error, a Beep sounds the Error number.

The Error LED lights and the number LED lights which Error.

Example: 2 beeps, #2 LED & Error LED

SEE & LISTEN for WHICH ERROR. OBSERVE SYMPTOMS.

ERROR 1. Hear Beeps, Error LED & LED 1 lit. Dirty Water Sensor or a Clog.

A. WATER SENSOR IS DIRTY or missing. Remove Processing Unit. Pull Water Sensor up

from the top of the Hopper. Use a soft cloth to wipe Sensor and Tip. The Tip must be lime free

and shine. Carefully replace the Water Sensor securely. If Sensor is missing, find, clean, replace.

If lost, get another from Spare Parts bag under the CatGenie Base. Put in place. Gently replace

the Processing Unit securely in its slot.

B. WATER IS IN THE HOPPER. Do NOT unplug electric cord or remove Processing Unit.

Press Start/Pause Button to silence the Beep. Follow Clog Clearing Directions on page 17.

IF NOTHING WORKS, Call 1-888-735-3927. Report Error 1. Have your Serial #.

ERROR 2. Hear Beeps, Error LED & LED 2 lit. Cycle Stops; there is a water problem.

A: NO WATER. Don't unplug electric or remove the Processing Unit. Press Start Button to silence Beeps.

• The water supply valve from laundry or bathroom line is turned off. Turn on cold water supply line valve all the way on.

• Genie Water Hose is either not connected to home's water supply or to back of

Processing Unit. Connect Genie Water Line to cold-water line or to Processing Unit.

• CatGenie Water Supply Hose is bent or crimped. Loosen coil, un-crimp GenieHose.

Once A is fixed, Press Start Button for 4 seconds and Release. Cycle should continue.

B. NOT ENOUGH WATER: Don't unplug electric or remove Processing Unit.

• Water drains out as it's filling the Bowl. Raise the Genie DrainHose at least one

foot above the GenieBase. Only need a short run. See photo at right.

• Water pressure is low. Do NOT run washer, dishwasher, or shower at the same time

as the CatGenie. Water valve should be turned all the way on.

• Sediments in home's water pipe clogged GenieHose filter. Turn off water supply valve. Wait

5 minutes. Unscrew the GenieHose from the T-adapter, and dump Hose water down the Hopper

or in a bucket that's lower than the Bowl. Pull CatGenie away from the wall. Unscrew Genie Water

Supply line. See the mesh filter. If dirty, remove with a needle-nose pliers and clean. Replace filter.

Screw Hose back onto Processing Unit. Screw Hose onto T-adapter, turn on water supply valve.

When B is fixed, Press the Start/Pause Button for 4 seconds and Release. Cycle should continue.

C. TOO MUCH WATER:

• Water Sensor is dirty. Remove Processing Unit. Pull out Water Sensor from top of Hopper.

See page 16 for cleaning details. Carefully replace the Water Sensor securely in its slot. Clear

off any debris inside the Processing Unit slot before replacing it. Cycle should continue.

• CatGenie is not level. Adjust position or level it with shims. It's OK if right side is higher.

• Lime particles block water holes. Use CatGenie Machine Maintenance Powder or Cartridge

for lime removal. One or other included in your package (also at www.catGenie.com). When fixed, Press START for 4 seconds and Release.

IF NOTHING WORKS, Call 1-888-SELF-WASH ( 1-888-735-3927 ). Report Error #2 and symptoms. Have your Serial #.

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