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processing the warranty claim. Most warranty parts are fulfilled 1-10
business days after the request is put into our system by a customer
service representative. Warranty parts are sent using USPS First
Class, FedEx Express, or FedEx Ground depending on the size of the
part. Warranty parts will not be expedited.Items including the chain,
tires, wheels, tubes, battery handle, brake pads, cables and housing,
grips, and spokes are considered wear items. These items wear
down with normal use and are not covered under warranty. You are
responsible for replacing and maintaining these wear items.
Any unauthorized alterations or repairs are not covered and may void
this warranty.
For warranty services, please contact Lectric eBikes online support
by email at contact@lectricebikes.com. Bikes or parts returned
without proper documentation may result in delayed service or
denied warranty coverage. Warranty return shipping costs along
with duties and taxes are the responsibility of the claimant. All
unauthorized returns will be refused.
Note that your insurance policies may not provide coverage for
accidents involving Lectric eBikes. To determine if coverage is
provided, you should contact your insurance company or agent.
Damage as a result of an accident is not covered under this warranty,
and Lectric eBikes is not responsible for repair or replacement of
damaged bikes or parts.
Lectric eBikes reserves the right to change its warranty at any time
and without notice.
Bike Performance Disclaimer
The bikes listed range and top speed are estimates (not guarantees)
of expected performance. Performance will vary with rider weight,
cargo weight, rider /cargo shape (both contribute to drag), terrain,
tire pressure, brake adjustment, throttle vs PAS usage, pedal power,
battery charge level, ambient temperature and wind conditions. Under
certain conditions it is possible to get ranges and top speeds that are
different from the listed estimates.
WA R R A N T Y & D I S C L A I M E R
40
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Need help?
Do you have a question about the XP 2.0 and is the answer not in the manual?
Questions and answers
When I turn the key the bike does not turn on
The Lectric XP 2.0 bike may not turn on when the key is turned due to several possible issues:
1. Battery Charge: The battery may not be sufficiently charged. Ensure the battery is fully charged until the light on the charger turns green.
2. Key Position: The key might not be in the correct position. Insert the key into the battery and turn it counterclockwise to the "ON" position or until it is parallel with the frame.
3. Display Connection: There could be a connection issue with the display. Follow the cable from the display to the quick plug, unplug it with a quick pull (without twisting), inspect both sides of the plug, and reconnect it properly.
If these steps do not resolve the issue, contacting customer support is recommended.
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I’m having a problem with unfolding the bike. I can only open the lever to a 45 degree angle. I’ve tried machine oil and WD40. It seems that the “open” button on top doesn’t work properly. **** I doing something wrong or is this a common problem?
The context does not explicitly mention a common issue where the Lectric XP 2.0 bike's lever only opens to a 45-degree angle. However, it does mention that the folding latch should be adjusted properly so that it is not too tight, allowing it to be opened when needed. If the lever does not fully open, it may be due to over-tightening or improper adjustment of the latch.
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Is there a reset **** for the lcd
Yes, the odometer on the Lectric XP 2.0 can be reset by holding the plus button for 5 seconds. However, there is no mention of a full LCD reset option.
This answer is automatically generated