Vtech Hospitality Limited Warranty Program - VTech CTM-A2415 Master User Manual

Appendix

VTech Hospitality Limited Warranty Program

VTech Communications, Inc., the manufacturer of VTech Hospitality Product ("Product"),
warrants to the holder of a valid proof of purchase ("end user" or "you") that the Product and all
accessories provided by VTech in the Product's package are free from defects in material and
workmanship, pursuant to the following terms and conditions, when installed and used normally
and in accordance with the Product's operating instructions. The limited warranty extends to the
end user of this Product and applies only if such Product is purchased through a United States of
America and/or Canadian distributor. The limited warranty period for this Product is determined
based on the following:
5 Years – Analog Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
2 Years – SIP Non-Display Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
During the limited warranty period, VTech's authorized service representative will repair or
replace, at VTech's option, without charge, a Product that is not free from defects in materials and
workmanship. If VTech's authorized service representative repairs the Product, new or refurbished
replacement parts may be used. If the Product is replaced, it may be replaced with a new or
refurbished Product of the same or similar design. Repair or replacement of Product, at VTech's
option, is the exclusive remedy.
The limited warranty period for the Product begins on the date that the end user takes possession
of the Product. This limited warranty also applies to repaired or replacement Products for a period
of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b)
the time remaining on the original limited warranty as described above; whichever is longer.
This limited warranty does not cover:
1. Product or parts that have been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water
or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other
than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
EN - 27