VTech CTM-A2415 Master User Manual page 22

Question
The battery does not charge in the cordless
handset or the battery does not accept charge.
The CHARGE LED is off.
Suggestion
• Make sure the cordless handset is placed
in the telephone base or charging base
correctly. The CHARGE LED should be on.
• Remove the battery and then install it again.
Charge it for up to 12 hours.
• If the cordless handset is in the telephone
base or charging base but the CHARGE LED
is not on, refer to The CHARGE LED is off
below.
• If the battery is completely depleted, charge
the cordless handset for at least 30 minutes
before use.
• If the above measures do not correct the
problem, replace the battery.
• Clean the charging contacts on the cordless
handset, telephone base and charging base
each month with a pencil eraser or a dry
non-abrasive fabric.
• Make sure the power adapter and telephone
line cord are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15
seconds before plugging it back in. Allow up
to one minute for the cordless handset and
the telephone base to reset.
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