Scanning Problems - Lexmark CX331 User Manual

Troubleshoot a problem
Poor fax print quality
Action
Step 1
Make sure that there are no print quality defects.
a
From the control panel, touch Settings > Troubleshooting >
Print Quality Test Pages.
b
Correct any print quality defects. For more information, see
"Print quality is poor" on page
Is the fax print quality satisfactory?
Step 2
Decrease the incoming fax transmission speed.
a
From the control panel, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls.
b
In the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?

Scanning problems

Cannot scan to a computer
Action
Step 1
Perform a copy job.
Is the copy job successful?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Scan the document.
Can you scan the document to a computer?
Step 3
Check the printer connectivity.
a
Print the Network Setup Page. From the control panel, navigate
to:
Settings > Reports > Network > Network Setup Page.
b
Check the network status.
Is the printer connected to the network?
159.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
Go to step 3. Go to step 2.
The problem is Go to step 3.
solved.
Go to step 5. Go to step 4.
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customer