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■ Secure cell phone support plus
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
◎ You can apply for membership only at the time of purchasing your au
cell phone.
◎ Once you cancel the membership, you cannot reapply for it until you
purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au cell
phone.
◎ When an au cell phone is handed over to you or someone else, the
Secure cell phone support plus membership is also handed over to
the successor of the cell phone.
◎ When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Secure cell phone support plus"
membership for the old au cell phone is automatically canceled.
◎ Service contents are subject to change without notice.
■ micro au IC-Card
The micro au IC-Card is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for loss, theft or damage and
operation information)
From a land-line phone
From an au cell phone113 without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 - 21:00 (7 days a week)
■ au after-sales service information
Service
Replacement
Spontaneous
1st year
cell phone
failure
delivery
2nd year
service
or later
Partially damage, water
soak, irreparable
damage, theft or loss
Holding over
Spontaneous
1st year
and repair
failure
2nd year
or later
Partially damage
Water soak, irreparable
damage, theft or loss
* Charge amounts are all tax-included.
0077-7-113(toll free)
Secure cell phone support
Members
Others
Free of
No
charge
recompense
Customer
charge
1st: 5,250
yen
2nd: 8,400
yen
Free of
Free of
charge
charge
Free of
Actual cost
charge
(three-year
warranty)
Customer
charge
Upper limit:
5,250 yen
No
No
recompense
recompense
(model
change)
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