Troubleshooting Guide - Hatco HDW Series Installation And Operating Manual

English
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit too hot.
Unit not hot enough.
Product too dry.
Product too moist.
Unit not working at all.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Form No. HDWM-0121
Probable Cause
TEMPERATURE control set too high.
Unit connected to incorrect power supply.
Internal thermostat defective.
Unit not allowed enough time to preheat.
Temperature control set too low.
Drawer(s) not closed completely.
Internal thermostat defective.
Drawer vent in open position.
Optional water pan empty or not installed.
Drawer vent in closed position.
Optional water pan installed, but not needed.
Unit not plugged in.
Unit not turned on.
Circuit breaker tripped.
POWER ON/OFF (I/O) switch defective.
Internal thermostat defective.
Heating element burned out.

TROUBLESHOOTING GUIDE

ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker,
and allow unit to cool before performing any cleaning,
adjustments, or maintenance.
Change the temperature to a lower setting.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Allow unit 15–20 minutes to reach operating
temperature.
Change the temperature to a higher setting.
Make sure all drawers are closed completely.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Move drawer vent to closed position.
Install and/or fill water pan with clean water. Control
level of moisture using drawer vents.
Move drawer vent to open position.
Remove water pan from drawer.
Plug unit into proper power supply.
Move POWER ON/OFF (I/O) switch to the ON
position.
Reset circuit breaker.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
13
WARNING
Corrective Action