Troubleshooting Guide - Hatco Glo-Ray GRSDS Series Installation And Operating Manual

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is on, but no lights.
Food cavity not hot enough.
Food cavity too hot.
No heat, but light works.
No heat and no light.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
Light bulb defective.
Blown fuse.
Temperature Control set too low.
Heating element(s) not working.
Temperature Control not working properly.
Excessive air movement around unit.
Unit connected to incorrect power supply.
Temperature Control set too high.
Temperature Control not working properly.
Unit connected to incorrect power supply.
Temperature Control set too low.
Heating element(s) not working.
Temperature Control not working properly.
Power turned OFF.
Circuit breaker tripped.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, setup, or maintenance.
Replace light bulb.
Replace blown fuse. Follow "Replacing a Fuse" procedure in
the MAINTENANCE section.
Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Restrict or redirect air movement (i.e., air conditioning duct
or exhaust fan) away from unit or install flip-up doors on unit
to contain heat and block air flow.
Contact Authorized Service Agent or Hatco for assistance.
Adjust Temperature Control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Move Power I/O (on/off) switch(es) to the I (on) position.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
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English
WARNING
Corrective Action
Form No. GRSDM-0121