3Com HomeConnect 3CP4130 User Manual page 51

LICENSE AGREEMENT. THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE
END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
YEAR 2000 WARRANTY
In addition to the Hardware Warranty and Software Warranty stated above, 3Com
warrants that each product sold or licensed to Customer on and after January 1, 1998
that is date sensitive will continue performing properly with regard to such date data on
and after January 1, 2000, provided that all other products used by Customer in
connection or combination with the 3Com product, including hardware, software, and
firmware, accurately exchange date data with the 3Com product, with the exception of
those products identified at 3Com's Web site,
http://www.3com.com/products/yr2000.html, as not meeting this standard. If it appears
that any product that is stated to meet this standard does not perform properly with
regard to such date data on and after January 1, 2000, and Customer notifies 3Com
before the later of April 1, 2000, or ninety (90) days after purchase of the product from
3Com or its authorized reseller, 3Com shall, at its option and expense, provide a
software update which would effect the proper performance of such product, repair such
product, deliver to Customer an equivalent product to replace such product, or if none of
the foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty
for ninety (90) days after purchase or until April 1, 2000, whichever is later.
OBTAINING WARRANTY SERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com
Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from 3Com or its authorized reseller may be
required. Products returned to 3Com's Corporate Service Center must be pre-authorized
by 3Com with a Return Material Authorization (RMA) number or User Service Order
(USO) number marked on the outside of the package, and sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured or sent by a
method that provides for tracking of the package. Responsibility for loss or damage does
not transfer to 3Com until the returned item is received by 3Com. The repaired or
replaced item will be shipped to Customer, at 3Com's expense, not later than thirty (30)
days after 3Com receives the defective product. 3Com shall not be responsible for any
software, firmware, information, or memory data of Customer contained in, stored on,
or integrated with any products returned to 3Com for repair, whether under warranty or
not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48) hours of
installation but no later than thirty (30) days after the date of purchase, and this is
verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a
replacement shall be provided by advance replacement. The replacement product will
normally be shipped not later than three (3) business days after 3Com's verification of
the DOA product, but may be delayed due to export or import procedures. The shipment
of advance replacement products is subject to local legal requirements and may not be
available in all locations. When an advance replacement is provided and Customer fails
to return the original product to 3Com within fifteen (15) days after shipment of the
replacement, 3Com will charge Customer for the replacement product, at list price.
WARRANTIES EXCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE