3Com OfficeConnect 3CR414492 Getting Started Manual
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3Com OfficeConnect 3CR414492 Getting Started Manual

3Com OfficeConnect 3CR414492 Getting Started Manual

3com officeconnect 3cr414492: user guide
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Part No. 10043336 AA
Published March 2001
OfficeConnect
Remote 812 ADSL
Router Getting Started
Guide
Release 2.0
®

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  • Page 1 Part No. 10043336 AA Published March 2001 OfficeConnect Remote 812 ADSL Router Getting Started Guide Release 2.0 ®...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

  • Page 3: Table Of Contents

    BOUT UIDE Introduction Conventions ETTING TARTED Introduction What’s in the Package? What Can the OCR 812 Do? What Are the Features of This Product? SuperNAT Virtual Private Networks Tunneling Protocols Encryption Protocols SIP Phone Support OCR 812 Boot Mode Options Setting DHCP Smart Mode Setting Bridge Mode Setting Unconfigured Mode...
  • Page 4 To Install the OfficeConnect Remote 812 Software Installing Microsoft Internet Explorer Installing Adobe Acrobat Installing Instant Update To Install Instant Update Configuring the OfficeConnect Remote 812 Manager Configuring in Bridge Only Mode Changing the Login Name and Password Configuring in DHCP Smart Mode Configuring in Unconfigured Mode Using the Remote 812 IP Configuration Wizard Using the Command Line Interface...
  • Page 5 ONFIGURING Workstation Configuration Using DHCP Smart Mode AFETY INFORMATION Important Safety Information Wichtige Sicherheitsinformationen Important notice de securite Medidas de seguridad importantes Informazioni importanti per la sicurezza PECIFICATIONS Introduction General Specifications Power requirements Temperature requirements Humidity requirements MTBF (Mean Time Between Failures) Jacks ADSL Interface (one RJ-11 jack) LAN Interface (four RJ-45 jacks)

  • Page 7: About This Guide

    Tools page and the context-sensitive buttons on the Configuration page for more information. This Getting Started Guide is available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the OCR 812 World Wide Web site located at: http://www.3com.com/ocr812/ UIDE ® Remote 812 ADSL...

  • Page 8: Conventions

    BOUT UIDE You can also learn about other 3Com products by going to the following web site location: http://www.3com.com/ Conventions Table 0-1 and Table 0-2 list conventions that are used throughout this guide. Table 0-1 Notice Icons Notice Type Description...

  • Page 9: Getting Started

    Before you install the OCR 812, check the contents of the box against the packed contents checklist below. If any of the items have been damaged in transit or are missing, contact the 3Com dealer from whom the equipment was purchased. The OCR 812 Package contains the following:...

  • Page 10: What Can The Ocr 812 Do

    1: G HAPTER ETTING Microsoft Internet Explorer version 5.5 in English, Spanish, and Korean. OfficeConnect Remote 812 Manager web-based help files, the Instant Update Install program, and the IP Wizard. Note: The Instant Update Install program and the IP Wizard are operational only for Windows users at this time.
  • Page 11 Table 1-1 OCR 812 Features OCR 812 Features Super Network Address Translation (SuperNAT) Port Address Translation (PAT) Network Address Translation (NAT) Virtual Private Network (VPN) Point-to-Point Protocol (PPP) Layer Two Tunneling Protocol (L2TP), Point-to-Point Tunneling Protocol (PPTP) MPPE Session Initiation Protocol (SIP) Support What Are the Features of This Product? Feature Description Uses Network Address Translation (NAT)
  • Page 12 1: G HAPTER ETTING Table 1-1 OCR 812 Features Generic Routing Encapsulation (GRE) ADSL WAN interface port Asynchronous Transfer Mode (ATM) RFC 1483 protocol LAN interface Networked workstations Bridging Internet Protocol (IP) and Internetwork Packet Exchange (IPX) protocols Routing Information Protocol (RIP) Simple Network Management Protocol (SNMP) Address translation...

  • Page 13: Supernat

    The following are new features for the current release: SuperNAT SuperNAT is an address translation protocol that is activated when data packets arrive destined for a public address that matches both NAT and PAT rules. SuperNAT first tries to use NAT address translations. If this does not work, PAT address translation is used.

  • Page 14: Encryption Protocols

    1: G HAPTER ETTING supported. No additional configuration of the OCR 812 is required to support GRE. Encryption Protocols Microsoft Point-to-Point Encryption (MPPE) encrypts data in PPTP VPN connections. MPPE provides privacy to a tunnel. When you use MPPE and PPTP together, a VPN is created. You can set the MPPE protocol on the Tunnel Modify web page using the Encryption Algorithm field.

  • Page 15: Setting Dhcp Smart Mode

    You want to change the configuration. You want to use Instant Update when a software update to your OCR 812 is posted on the 3Com web site. You can install Instant Update from the CD at any time. For more information, see the OfficeConnect Remote 812 Online User’s Guide.

  • Page 16: Setting Unconfigured Mode

    1: G HAPTER ETTING A remote site profile named “bridge” is set up to bridge all traffic with RFC 1483 encapsulation on the specified VPI/VCI. Spanning Tree Disabled Administrative Login profile: User Name: root and Password:!root Setting Unconfigured Mode Use this versatile mode if you want to boot the unit without any configuration.
  • Page 17 OCR 812 Boot Mode Options Configuration option on the Configuration web page and select the Remote Site Add Configuration web page or use the CLI commands. See the Online User’s Guide for more information.
  • Page 18 1-10 1: G HAPTER ETTING TARTED...

  • Page 19: Installing The Office Connect Remote 812 Adsl Router

    812 ADSL R Introduction In this release of the OCR 812, we have provided an Installation Map and Install CD to help you set up and install your unit, get started, and use the OCR 812 successfully. This chapter is organized in the following sections: Installing the OCR 812 Hardware Configuring the OCR 812 Hardware Configuring the Workstation and Selecting a Mode...
  • Page 20 2: I HAPTER NSTALLING THE OCR 812 in Unconfigured Mode and thus need to use the Command Line Interface (CLI) to configure your router. The DB-9 terminal port connects the OCR 812 to your console. Then you would use a terminal emulator program to access the CLI and run the Quick Setup and QuickVC scripts.

  • Page 21: Configuring The Officeconnect Remote 812 Hardware

    Configuring the OfficeConnect Remote 812 Hardware ADSL Modem Port — An RJ-11 line port connects your OCR 812 to the telephone company wall jack. An RJ-11 modem cable is provided. Configuring the OfficeConnect Remote 812 Hardware To configure the OfficeConnect Remote 812 hardware, follow these steps.

  • Page 22: Led Light Operation

    2: I HAPTER NSTALLING THE Use Port 1 to connect to another hub with the MDI/X button pressed in. You can then connect the other workstations to the other hub. Connect to an Ethernet Hub — Press the MDI/X button in on the back panel and plug the 10Base-T cable into the right-hand LAN port (Port 1).

  • Page 23: Configuring The Workstation And Selecting A Mode

    Configuring the Workstation and Selecting a Mode If an LED is not operating properly, consult the OfficeConnect Remote 812 Online User’s Guide and refer to the section on Troubleshooting. NOTE: If the ADSL LED is off, there may be a problem with the ADSL cable or line.

  • Page 24: Using The Unconfigured Mode

    The Online User Guide The Online Help The CLI Users Guide The Remote 812 IP Configuration Wizard Utility The 3Com Instant Update software Microsoft Internet Explorer 5.5 (in English, Spanish, and Korean) Adobe Acrobat Reader 4.05 (in English, Spanish, and...

  • Page 25: Prerequisites

    This includes the Configuration Wizard. 2 Follow the remaining instructions on the screen and follow along with the 3Com OfficeConnect Remote 812 ADSL Router Installation Guide. 3 If you want to install just the documentation and utilities, select the button, “Install Documentation and Utilities...

  • Page 26: Installing Adobe Acrobat

    NOTE: The OCR 812 operational software (the *.nac file) included on the CD is copied to your hard drive and not the OCR 812 unit. It is installed to the default location: C:\3Com\ocr812\Update Installing Adobe Acrobat If you need to install the Adobe Acrobat Reader to view...

  • Page 27: Installing Instant Update

    Configuring the OfficeConnect Remote 812 Manager Installing Instant Update You may optionally choose to install the 3Com Instant Update utility. Instant Update periodically checks the 3Com web site for a new release of the OCR 812 code. When a new release of the code is found, Instant Update copies it to your workstation.

  • Page 28: Configuring In Dhcp Smart Mode

    2-10 2: I HAPTER NSTALLING THE Configuring in DHCP Smart Mode Windows users have the assistance of the Remote 812 IP Configuration Wizard. Configuring in Unconfigured Mode Windows users have the assistance of the Remote 812 IP Configuration Wizard, as in DHCP Smart Mode. You need to enter a static address that agrees with other addresses on your LAN.

  • Page 29: Starting The Officeconnect Remote 812 Manager

    Enter the unit’s LAN IP address. If DHCP Smart Mode is in use, enter the DNS host name (ocrdsl-3com.com) into the Location or Address field of your web browser. Notice that typing the http:// is optional (for example, you can type 192.168.200.254).

  • Page 30: Configuration Using The Remote 812 Ip Configuration Wizard

    2-12 2: I HAPTER NSTALLING THE NOTE: If you do not see this page, refer to the section on Troubleshooting in the Online User’s Guide (install from your CD). Configuration Using the Remote 812 IP Configuration Wizard When you first connect to the Remote 812 Manager, and a virtual connectivity profile (VC) has not yet been configured, you are automatically directed to the Remote 812 IP Configuration Wizard page.

  • Page 31: Network Service

    Starting the OfficeConnect Remote 812 Manager Network Service Your Service provider should provide you with the type of Network Service to configure for your WAN connection. The OCR 812 supports the following Network Services: PPP — The Point to Point Protocol is a WAN interface protocol between the OCR 812 and your ISP’s Remote Server.

  • Page 32: Port Address Translation

    Port Address Translation This feature (PAT) enables many workstations on the LAN to share a single public address when accessing information over a public network (Internet). Enable this feature if you have a Single User Account with your ISP and disable it if you have been provided public IP addresses to use on the LAN.

  • Page 33: Resetting The Configuration Of Your Router

    Resetting the Configuration of Your Router To reset your unit and select a different boot option: 1 Unplug the power cable from your OCR 812. 2 Set the appropriate DIP switch. For more information, see Table 1-2 Dip Switch Settings in Chapter 1. 3 Plug the power cable back WHILE pressing the Reset button on the back of your OCR 812 for five seconds.
  • Page 34 2-16 2: I 812 ADSL R HAPTER NSTALLING THE FFICE ONNECT EMOTE OUTER...

  • Page 35: Testing The Configuration

    Introduction This chapter contains information on testing the Configuration. General Testing IP Testing Advanced Troubleshooting General Testing After configuring the OCR 812 for remote site connection(s), follow these steps to test the connections. Step 1: Check Interface Status 1 Be sure the DSL cable is connected to the OCR 812 and the phone jack, and then check the ADSL Status LED on the front of the unit.

  • Page 36: Step 2: Check Network Status

    3: T HAPTER ESTING THE Step 2: Check Network Status 1 Check that all LAN and WAN networks are up. From the OfficeConnect Remote 812 Manager “Home page,” select Monitor > Networks > Network Status. You should see one active network for each of the LAN protocols configured (IP, IPX, and/or Bridge).

  • Page 37: Ip Testing

    IP Testing Use a PING command to make sure the OCR 812 can reach the remote router. You can PING by using one of the following methods: Using the Ping command from the OfficeConnect Remote 812 Manager tests the connection from the OCR 812 to the network.

  • Page 38: Dns Errors

    3: T HAPTER ESTING THE problem. If the network is a static entry in the routing table, it may have been entered incorrectly. PING: timeout waiting for reply from <IP Address>. The host network is probably reachable but there is no answer from this IP Address.

  • Page 39: Option 3: Internet Browser (Internet Access Only)

    1 If you are connecting to the Internet, start a web browser and enter an address, such as http://www.3com.com. If the 3com web site home page comes up, all is configured correctly. If the 3Com web site home page does not appear, the problem may be incorrect DNS server addresses on your workstation.
  • Page 40 3: T HAPTER ESTING THE Troubleshooting Tools Power Problems LAN Connection Problems Remote 812 Manager Connection Problems WAN Connection Problems General Network Connection Problems IP Network Connection Problems IPX Network Connection Problems Bridge Connection Problems Upgrading and Downgrading Software ONFIGURATION...

  • Page 41: Orkstation To

    DHCP C Workstation Configuration Using DHCP Smart Mode If you have chosen DHCP Smart Mode, you need to configure some parameters on your workstation. Set up the workstations on the OCR 812 LAN to automatically obtain their IP address. This is the default setting in Windows 95.
  • Page 42 A: C PPENDIX ONFIGURING 3 Select the IP Address tab. 4 Click Obtain an IP Address Automatically. This causes the workstation to request an IP address from the OCR 812. 5 Select the DNS Configuration tab. ORKSTATION TO DHCP C LIENT...
  • Page 43 Workstation Configuration Using DHCP Smart Mode NOTE: Do not remove the Host Name in the Host box. 6 Remove any DNS servers listed after the DNS Server Search Order field. 7 Accept all of the networking changes, reboot your workstation, and then proceed to the section Installing the OfficeConnect Remote 812 Software.

  • Page 45: Afety Information

    (UPS). Products manufactured by 3Com are safe and without risk provided they are installed, used, and maintained in good working order and in accordance with their instructions and recommendations.

  • Page 46: Important Safety Information

    See the 3Com Corporation Limited Warranty at the end of this book.

  • Page 47: Wichtige Sicherheitsinformationen

    If there is a physical problem with the unit that cannot be solved with problem solving actions in this guide, contact the 3Com reseller from whom the equipment was purchased. If the units are stackable, only stack similar units.

  • Page 48: Important Notice De Securite

    Benutzer ausgewechselt oder gewartet werden können. Sollte ein physikalischer Fehler auftreten, der mit den in diesem Handbuch beschriebenen Maßnahmen nicht zu beheben ist, setzen Sie sich mit dem 3Com-Vertreter in Verbindung, bei dem Sie das Gerät erworben haben. Bei stapelfähiger Konstruktion nur gleichartige Einheiten verwenden.
  • Page 49 Si un problème physique survient dans l'appareil, qui ne peut être résolu au moyen des techniques de dépannage du présent manuel, contactez le revendeur 3Com qui vous a fourni l'appareil. Si vous disposez de plusieurs appareils empilables sur racks, n'empilez que les appareils similaires.

  • Page 50: Medidas De Seguridad Importantes

    La unidad no contiene fusibles ni otros componentes que el usuario pueda cambiar o reparar. De producirse problemas cuya resolución no se explique en esta guía, póngase en contacto con el proveedor de 3Com.

  • Page 51: Informazioni Importanti Per La Sicurezza

    Si las unidades que posee son apilables, acople las que sean similares entre sí. ServiceConnect: la conexión de tierra debe centrarse con respecto a la base del bastidor de ServiceConnect 2000. ADVERTENCIA: puertos de datos de par trenzado RJ45. Son enchufes blindados RJ45 a los que sólo deben acoplarse conectores de datos RJ45.
  • Page 52 Se si verifica un problema che non si è in grado di risolvere seguendo le istruzioni per la risoluzione dei problemi riportate nel presente manuale, contattare il rivenditore 3Com presso il quale si è acquistata l'unità. Se le unità sono impilabili, impilare solamente unità simili.

  • Page 53: Introduction

    Introduction This appendix features the Specifications for the OCR 812. General Specifications Power requirements 10 watts maximum Temperature requirements 0 - 50 degrees C (operating) -35 to +70 degrees C (shipping and storage) Humidity requirements 0-95% non-condensing (operating) 0-100% non-condensing (shipping and storage) MTBF (Mean Time Between Failures) 165,000 hours Jacks...

  • Page 54: Adsl Interface (One Rj-11 Jack

    C: S PPENDIX PECIFICATIONS ADSL Interface (one RJ-11 jack) Pin 1 — (Not loaded) Pin 2 — (Not used) Pin 3 — Ring Pin 4 — Tip Pin 5 — (Not used) Pin 6 — (Not loaded) LAN Interface (four RJ-45 jacks) Pin 1 —...
  • Page 55 About This Guide 1, B-8 Adobe Acrobat Reader installing 2-8 ADSL Modem Port 2-3 Advanced Troubleshooting 3-5 Assigning an IP address 2-10 Boot mode options ANSI mode 1-6 Bridge Mode 1-6 DHCP Smart Mode 1-6 Multimode 1-6 setting 1-6 Unconfigured mode 1-6 boot option, selecting 2-3 Bridge mode configuring 2-9...
  • Page 56 Connecting console cable 2-4 ethernet hub 2-4 workstation 2-3 Console Cable, Connecting 2-4 Console Port 2-1 conventions notice icons, About This Guide 2 text, About This Guide 2 Default Bridge Mode configuring 2-5 Default Bridge Mode, workstation configuration using A-1 Definition of product OCR 812 1-2 DHCP Smart Mode...
  • Page 57 Installing Adobe Acrobat Reader 2-8 Button selection 2-7 hardware 2-1 Instant Update 2-9 Microsoft Internet Explorer 2-7 prerequisites 2-7 Instant Update installing 2-9 Interface Status, Checking 3-1 IP Testing 3-3 IPX Testing 3-5 Jacks C-1 LED Operation 2-4 LED Operation, table 2-4 Local LAN, Connecting to 2-3 MDI/X button 2-4 MDI/X Switch 2-2...

  • Page 58: Power Requirements C

    OfficeConnect Remote 812 Manager 2-1 configuring 2-9 OfficeConnect Remote 812 Manager Ping 3-3 Package contents hardware and CD-ROM 1-1 Phone Line, Connecting 2-3 Ping Response 3-3 Port Address Translation (PAT) sharing public addresses 2-14 Power requirements C-1 Power, Connecting 2-3 Product features 1-3 Remote site profile setting up 2-12...
  • Page 59 Virtual connection identifier (VCI) setting values 2-13 Virtual path identifier (VPI) setting values 2-13 Virtual private network definition 1-5 Web browser logging in 2-11 Wizard, using to configure 2-10 Workstation Configuration A-1 Workstation, Connecting to 2-3...
  • Page 60 viii...

  • Page 61: Fcc Declaration Of Conformity

    ECLARATION OF We declare under our sole responsibility that the Model: 0900 Description: 3Com OfficeConnect Remote 812 ADSL Router To which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15, subpart B 15.107 (e) Class B Conducted Limits...
  • Page 62 CAUTION: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER'S AUTHORITY TO OPERATE THIS EQUIPMENT ___________________________________________________________________________ UL/c UL Listing: This Information Technology Equipment is UL and cUL listed for both the US and Canadian markets respectively.
  • Page 63 Centre de guarantie et de service apresvente: Keating Technologies 25 Royal Crest Court, Suite 200 Markham, ONT L3R 9X4 INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89/336/EEC for electromagnetic compatibility. Conformity with this Directive is based upon compliance with the following harmonized standards: EN55022:1994 A1:1995 A2:1997(CISPR 22, 1993) Limits and Methods of Measurements of Radio Interference.

  • Page 65: Om Corporation Limited Warranty

    January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would...
  • Page 66 (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s...

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