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What your Hub lights mean
Lights
No light
Green light
Flashing
orange light
Flashing
purple light
Steady
orange light
Red light
Blue light
Connect to your
Hub's Wireless:
1
Select your Wireless Network:
BTHub6-ABCD
2
Enter your Wireless
Password/key:
WPS button and light
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
Factory
Broadband
USB
Gig Ethernet
Reset
Power
1
2
3
4
On | Off
Power
3732 BT Smart Hub-A User Guide-SI v6 [2].indd 9
What's happening
What to do
The power is off or
If you haven't turned the lights off, check that the Hub's Power button is on, its power cable
you've turned the
is plugged in correctly at the mains and power is turned on. If there's still no light, call us on
lights off
0800 111 4567. We're usually less busy between 12pm and 6.30pm
The Hub is starting up
Wait a couple of minutes for it to start
The Hub is connecting
Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
to broadband
The Hub is working but
Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter,
the broadband cable
if needed. You can see which cable goes where on page 4
isn't connected
The Hub is working but
Connect a device to your Hub using a cable or wi-fi. Open a new web browser window and follow
isn't connected to the
the on-screen help wizard to get connected
internet
There's a problem
Using the Power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to
somewhere
press your Hub's Factory Reset button. If this doesn't fix it, call us on 0800 111 4567. We're usually less
busy between 12pm and 6.30pm. Make sure you're next to your Hub with a computer or device if you call
The Hub is working fine
If you can't get online, there might be a problem with your computer, tablet or mobile device.
Turn it off and then on and try again. If you've still got a problem, get some help from the
manufacturer or supplier
If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got
two minutes). If it's flashing red, it didn't connect – give it a couple of minutes and try again.
No light means that it's connected successfully
For more help, go to bt.com/help/broadband
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05/06/2017 14:43
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