Return Of Components - Abbott SoToxa Oral Fluid User Manual

11. TECHNICAL SUPPORT, CODES AND TROUBLESHOOTING | 12. END OF OPERATIONAL LIFE | 13. CUSTOMER SERVICE
CODES AND TROUBLESHOOTING
Code Description
Could not install
4.8.X.X
cartridge file.
Cartridge inserted
4.11.X.X
unexpectedly.
Cartridge not
4.12.X.X
compatible.
Battery too low
4.13.X.X to complete
operation.
Low space on
4.14.X.X
SD card.
Cannot write file
4.15.X.X
to SD card.
Cartridge analysis
4.16.X.X
disrupted.
5.1.X.X Cartridge type
has not been
and
5.2.X.X recognised.
This cartridge
5.3.X.X
has expired.
6.1.X.X to Start-up checks
6.4.X.X have failed.
Start-up checks
6.5.X.X
have failed.
12. End of Operational Life
12.1

Return of components

At the end of operational life, the SoToxa™ Mobile Analyser and its electrical or electronic peripherals including the power supply units
(PSUs), and printer, should be returned to the manufacturer. Please contact Abbott to make arrangements for return.
No electrical or electronic equipment may be disposed of in conventional domestic or commercial waste systems.
13. Customer Service
For additional technical support and advice please contact Customer Services on the details below:
Abbott, 21 Blacklands Way, Abingdon, Oxfordshire OX14 1DY, UK
+44 (0)1235 443 291 | toxeu.productsupport@abbott.com | abbott.com/toxicology
31 | EN
Possible cause
An issue occurred whilst storing the cartridge definition file.
Cartridge was inserted whilst analyser was in a menu screen.
An old cartridge version has been used.
Low battery could interrupt the export of data and corrupt the
file system on the SD card.
Insufficient space on the SD card to allow the export of data.
SD card has been removed or the card could be faulty.
Analyser was tilted beyond the acceptable range.
The barcode of the inserted cartridge indicates a cartridge type or
version that is not recognised by the analyser.
The inserted test cartridge has expired.
The analyser has detected a fault during the start-up checks.
The analyser has detected a fault during the start-up checks
but the operator has continued and initiated a test by inserting
a test cartridge.
S O T O X A™ M O B I L E A N A LY S E R | U S E R G U I D E
Solution
Try to install the cartridge file again.
Ensure the correct testing process has been followed. Remove
the test cartridge, return to the Waiting for Cartridge Insertion
screen and re-insert the test cartridge.
Unable to complete the test process. Contact Customer
Service for assistance.
Recharge the analyser or connect to the mains prior to starting
the export of data.
Free space on the SD card being used before proceeding.
Restart analyser and reinsert the SD card.
Retry using a new cartridge, keeping the analyser level.
Contact Customer Service for the appropriate cartridge
definition file.
Dispose of the used test cartridge. Start a new test with a new
test cartridge, checking the date on the wrapper to make sure
that it has not expired.
Ensure the cartridge is fully removed and press Restart to try
again. If issue persists contact Customer Service.
Ensure the cartridge is removed and press Restart to try again.
If issue persists contact Customer Service.