Abbott SoToxa Oral Fluid User Manual page 31

11 . T E C H N I C A L S U P P O R T, C O D E S A N D T R O U B L E S H O O T I N G
11.2 Codes and troubleshooting
Please note, the codes listed below are examples. When displayed by the SoToxa™ Mobile Analyser, the characters denoted by 'X' will be
numbers. The first and second numbers are used to denote the type of code.
CODES AND TROUBLESHOOTING
Code Description
1.1.X.X to Cartridge analysis
1.5.X.X incomplete.
Insufficient
1.6.X.X
sample.
Insufficient
1.7.X.X
sample.
1.8.X.X to Cartridge analysis
1.10.X.X incomplete.
2.1.X.X to Cannot read
2.6.X.X barcode.
Barcode
2.7.X.X
not valid.
3.1.X.X
Issue detected
and
with hardware.
3.2.X.X
Analyser
3.3.X.X calibration
required.
3.4.X.X
Test result
and
inconclusive.
3.5.X.X
Start-up checks
3.6.X.X
have failed.
Analyser has
3.7.X.X shutdown
unexpectedly.
Do not remove
4.1.X.X cartridge during
the test.
SD card not
4.2.X.X
detected.
The selected file is
4.3.X.X
not valid.
The selected file is
4.4.X.X
not valid.
Incorrect QC
4.5.X.X
cartridge inserted.
4.6.X.X to Cartridge appears
4.9.X.X to be used.
Temperature
4.7.X.X is outside the
acceptable range.
30 | EN
Possible cause
The test cartridge was not detected correctly. Can be due to
dirty optics, a damaged test cartridge or a hardware fault.
The reference band has not been detected; the sample has not
run on the test cartridge.
The sample has not run sufficiently on the test cartridge. Can
be due to insufficient sample collection, incorrect test process.
The test cartridge was not detected correctly. Can be due to
dirty optics, a damaged test cartridge or a hardware fault.
During the barcode analysis the analyser has detected a fault
this could be due to the cartridge/barcode being damaged, dirty
optics or a hardware fault.
The barcode data cannot be interpreted into valid cartridge
information. The barcode may have been tampered with or a
newer barcode version has been introduced.
Analyser hardware issue.
The analyser appears not to be calibrated or has lost its
calibration settings.
Issue detected during the test analysis, analyser unable to
interpret the result.
The analyser has detected a fault during the initial checks and
will not be able to complete a test.
The analyser has either been reset by the operator, the
battery has run out or the analyser was unable to complete
the test analysis.
Test cartridge was removed during the test process.
SD card is not present within the analyser.
Incorrect file has been selected while trying to install a new
cartridge file.
Incorrect file has been selected while trying to install a new
software (firmware) version.
Incorrect QC cartridge has been inserted.
The analyser detected the inserted test cartridge as being used.
The analyser detected that the ambient and test cartridge
temperature are out of the accepted operating range for testing.
S O T O X A™ M O B I L E A N A LY S E R | U S E R G U I D E
Solution
Initiate a QC test, if the QC test fails contact Customer
Service. If the QC tests pass complete the test.
Ensure that the test process has been correctly followed.
Ensure that the test process has been correctly followed.
Initiate a QC test, if the QC test fails contact Customer
Service. If the QC tests pass complete the test.
Initiate a QC test. If the QC test passes, verify that the
inserted test cartridge is not used and its barcode is not
damaged. If the test cartridge or its barcode is damaged,
dispose of the test cartridge and start a new test with a new test
cartridge. If the QC test fails, contact Customer Service.
Please contact Customer Service for assistance.
Unable to complete test process. Please contact Customer
Service for assistance.
Tests cannot be completed until the analyser is calibrated.
Contact Customer Service for assistance.
Restart analyser and start test process again if applicable.
Unable to complete test process. Contact Customer Service
for assistance.
Press Exit to continue. Contact Customer Service for
assistance if the problem persists.
Initiate a new test, making sure that the test cartridge is not
removed until the test result is displayed.
Insert a valid SD card into the analyser.
The file selected is not a valid test cartridge file. Make sure
a valid test cartridge file is selected to be updated. See section
8.4 Installed cartridges and updating cartridge types.
The file selected is not a valid software (firmware) file. Make
sure a valid firmware file is selected to be updated. See section
8.2.2 Updating firmware.
During QC testing, the second cartridge inserted was incorrect.
Make sure the PQC and NQC cartridges have been used, not
drug test cartridges. Ensure the same cartridge has not been
inserted twice.
Ensure the correct testing process has been followed. Dispose
of used test cartridge, start a new test making sure that the
inserted test cartridge is new and not used.
Ensure that the test cartridge and analyser are within the 5ºC
to 35ºC, and start test again with a new test cartridge.