Step 4 - Add The Site To Your Vrm Account; Troubleshooting Remote Console On Vrm - Victron energy CCGX Troubleshooting Manual

2020-11-11 18:41
If 'Buffered items' is larger than 0, it means that the CCGX can not connect to the VRM Portal. All data
is sent using the First in First out principle: the VRM Portal will only show the most up to date
information after all old data has been sent.
In case all above checks have been done, internet connection is sure to work, and still 'Last contact'
keeps showing dashes, try
The communication required to communicate to the VRM Portal is:
1. Working DNS
2. Proper IP address
3. Working internet connection
4. Outbound http(s) connection to
that should never be an issue, unless on very specialized company networks.
Note that the CCGX does not support a proxy setup.
For details on the required networking, see here.
And if that also doesn't help, you can dig deeper. But that requires knowledge of Linux, working on
the console, and ssh. Note that in 99.99% of all cases the root cause lies in the internet connection.

Step 4 - Add the site to your VRM account

Adding a CCGX to your account is only possible after the CCGX has made its first initial contact to the
VRM Portal.
As long as 'Last Contact' shows 'Never', go back to step 1 and 2.
Once the internet communication is up, and 'Last contact' shows several seconds or minutes ago,
continue with ADD Site on the VRM Portal. See
Trouble shooting Remote Console on VRM
The Remote Console on VRM feature allows full remote control of a CCGX, over the internet:
Victron Energy - https://www.victronenergy.com/live/
re-installing the firmware with a recovery
http://ccgxlogging.victronenergy.com
Getting started with VRM
image.
on port 80 and 443. Note
for further instructions.
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