Victron energy CCGX Troubleshooting Manual
To vrm connectivity
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Also See for CCGX:
- Instructions manual (27 pages) ,
- Manual (9 pages) ,
- Troubleshooting (5 pages)
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2020-11-11 18:41
Troubleshooting CCGX to VRM connectivity
This document outlines the procedure to troubleshoot connectivity between a CCGX and the
Portal.
Please also read the
the VRM Portal:
Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See
instead.
Trouble shooting Remote Console on VRM? See last section in this document.
On initial contact with the VRM site it may take a few minutes for data to appear, as a newly-
connected or re-connected CCGX's presence requires that data to be filtered through our back-end
systems, before the information becomes visible on the VRM site.
If the data backlog size continues to increase after the chosen logging interval time is met, then you
have internet connectivity issues. You could try to increase the logging interval to a longer time, in
order to reduce necessary bandwidth. Bandwidth requirement is quite low, so this normally only
happens when using a cellular data connection. Try moving the antenna or obtain a higher gain
antenna.
Step 1. Update the CCGX to the latest available firmware
How to update a GX device
Step 2 - Verify that the CCGX has a valid IP address
In the menu Settings → Ethernet or Settings → Wi-Fi, State should be 'Connected' and there should be
an IP address that does not start with 169:
Victron Energy - https://www.victronenergy.com/live/
manual of the CCGX
on how to setup an internet connection and the logging to
1/6
VRM
this document
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Table of Contents
Related Manuals for Victron energy CCGX
Summary of Contents for Victron energy CCGX
- Page 1 CCGX on how to setup an internet connection and the logging to the VRM Portal: Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See this document instead. Trouble shooting Remote Console on VRM? See last section in this document.
- Page 2 Step 3 - Check connectivity between CCGX and VRM Portal Navigate to Settings → VRM online portal. Check 'Last contact'. If this shows dashes or a time that is much larger than 'Log interval', the CCGX is not able to contact the VRM database.
- Page 3 2020-11-11 18:41 If 'Buffered items' is larger than 0, it means that the CCGX can not connect to the VRM Portal. All data is sent using the First in First out principle: the VRM Portal will only show the most up to date information after all old data has been sent.
- Page 4 After the restart, check the Remote Console on VRM status shows online or a port number. In case it says offline, or port number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) firewall, blocking the connection. The solution is then to configure an exception rules in the firewall.
- Page 5 IP-address. Remote Console on VRM checks the IP Address for security reasons. Note that it is not necessary for the CCGX to be addressable itself, and/or have a public IP address. Worded differently: traversing NAT translation is no problem. The problem is the frequent change of public IP address. The solution is to contact your internet provider, and/or change internet provider.
- Page 6 2017-10-26 11:11 After you reboot, you should see the buffer size decrease: # before rebooting root@ccgx:~# dbus -y com.victronenergy.logger /Buffer/Count GetValue # after rebooting root@ccgx:~# dbus -y com.victronenergy.logger /Buffer/Count GetValue DISQUS Comments View the discussion thread. From: https://www.victronenergy.com/live/...
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