Victron energy CCGX Troubleshooting

Vrm connectivity

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2020-11-11 18:40

Troubleshooting CCGX to VRM connectivity

This document outlines the procedure to troubleshoot connectivity between a Color Control GX and

the VRM Portal, https://vrm.victronenergy.com/.

Please also read the manual of the Color Control GX on how to setup an internet connection and the

logging to the VRM Portal:

Not using a Color Control GX but a Victron Global Remote or Victron Ethernet Remote? See this

document instead:

https://www.victronenergy.com/upload/documents/Manual-Troubleshooting-VGR-connectivity-EN.pdf.

Trouble shooting Remote Console on VRM? See last section in this document.

Step 1 - Verify that the Color Control has received an IP

address

In the menu Settings → Ethernet or Settings → Wi-Fi, State should be 'Connected' and there should be

an IP address that does not start with 169:

When using Ethernet and State shows 'Unplugged', verify that the Ethernet network cable is not

faulty: try another one. The two lights at the back of the CCGX, where the Ethernet RJ45 cable plugs

in, should be lit or blinking. Two dead lights indicate a connection problem.

When using Wi-Fi and the menu shows 'No Wi-Fi adapter connected' check the USB connection to the

Victron Energy - https://www.victronenergy.com/live/

https://www.victronenergy.com/live/ccgx:start

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Table of Contents

Need help?

Do you have a question about the CCGX and is the answer not in the manual?

Page 1 When using Ethernet and State shows 'Unplugged', verify that the Ethernet network cable is not faulty: try another one. The two lights at the back of the CCGX, where the Ethernet RJ45 cable plugs in, should be lit or blinking. Two dead lights indicate a connection problem.
Page 2 Navigate to Settings → VRM online portal. 1) Check that 'Log To' is set to 'Internet'. If this is set to 'microSD or USB storage', then the CCGX will not log directly to the VRM portal using an internet connection, but will log to inserted microSD or USB storage.
Page 3 -y com.victronenergy.logger /Buffer/Count GetValue Step 3 - Add the site to your VRM account Adding a CCGX to your account is only possible after the CCGX has made its ﬁrst initial contact to the VRM Portal. As long as 'Last Contact' shows 'Never', go back to step 1 and 2.
Page 4 After enabling the feature, make sure to restart the CCGX. Make sure to update to CCGX v1.32 or higher: instead of only connecting on port 80, it also tries 22 and 443 which has proven to solve connection issues for several users.
Page 5 2020-11-11 18:40 case it says oﬄine, or port number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) ﬁrewall, blocking the connection. The solution is then to conﬁgure an exception rules in the ﬁrewall.