Appendix A Technical Information; Troubleshooting - Teldat ATLAS 152 Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
Below, you will find a table that will help you solve problems during the installation of the device. If you cannot solve
the problem, ask your distributor for additional information.
Problem
None of the LEDs lights up on
the device.
The S LED does not light up.
The local console doesn't re-
spond
The local console is only show-
ing rubbish.
The device doesn't startup and
the text WARM-UP appears on
the console.
The device is taking a long time
to display the application
prompt.
You have forgotten the access
password for the device.
The LAN LED never lights up in
green.
The DSL LED never lights up in
green.
The DSL LED persistently
flashes in red.
The ISDN LEDS never light up
in yellow or green.
The LEDs indicate that the inter-
faces are established, but there
is no connectivity at the data
layer.
ATLAS 152
Solution
Check the power supply to the device (power source, ON/OFF switch, main power
outlet).
Check that all the micro-switches are in the OFF position.
Check that the console cable is the correct one and that it is connected to the
device and to the asynchronous terminal.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1. Check that the console is not
processing events. Check that the device is not being remotely accessed by tel-
net.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1.
Check that micro-switch '1' is in the OFF position. In this situation you may have to
reload the device BIOS and the routing application.
Check that micro-switch '3' is in the OFF position.
Ignore the configuration through micro-switch '5' (as explained in the relevant sec-
tion).
Check that the LED following the LINK is ON. If this is not the case, check the Eth-
ernet cable and the connection to the network.
If the device has an available xDSL interface, check the connection to the tele-
phone network or to the splitter and make sure that the telephone line you are
connected to supports xDSL service.
If your device has an xDSL interface, check that the necessary firmware has been
loaded for the said interface.
If the device has an ISDN interface available, check that the connection to the bus
is correct and the termination switch from the S bus is in the correct position.
Check the configuration (routes, IP addresses, ATM VPIs/VCIs, ATM encapsula-
tion, serial interface speed, etc).
Technical Information
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