SMC Networks D3CM1604 Administrator's Manual page 4

4 Configuring the Cable Modem ........................................................................... 34
Accessing the Cable Modem 's Web Management .................................................. 35
Understanding the Web Management Interface ....................................................... 37
Web Management Interface Menus ......................................................................... 37
Viewing System Software Settings ............................................................... 38
Viewing Network Connectivity ...................................................................... 39
Configuring Security Settings ....................................................................... 41
Viewing the Event Log.................................................................................. 42
5 Troubleshooting Procedures ............................................................................. 43
Basic Troubleshooting Procedures .......................................................................... 44
Advanced Troubleshooting Procedures ................................................................... 45
Troubleshooting Physical Network Problems ..................................................... 45
Troubleshooting Configuration Problems ........................................................... 46
Determining Your IP Address ....................................................................... 46
Troubleshooting Software-Interaction Problems ................................................. 49
Specific Troubleshooting Procedures....................................................................... 50
Cannot Log In to ................................................................................................ 50
Local Networked Devices Cannot Access the Cable Modem ............................. 50
Cannot Access the Internet ................................................................................ 51
Cannot Access Networked Devices ................................................................... 52
Using the Ping Utility to Troubleshoot ................................................................ 52
Testing the Path from a Computer to the Cable Modem ............................... 52
Testing the Path from a Computer to the Internet ......................................... 53
Using Ping on a Macintosh ........................................................................... 54
Disconnects from the Internet ............................................................................ 55
Slow Web Browsing ........................................................................................... 55
Cannot Configure Port Forwarding ........................ Error! Bookmark not defined.
Cable Modem is Not Passing DHCP Address to a computer ............................. 56
Determining a Computer's MAC Address ........................................................... 56
Microsoft Windows ....................................................................................... 56
Apple Macintosh Windows OS X .................................................................. 57
Appendix A - Glossary .......................................................................................... 58
Appendix B - Compliance ..................................................................................... 59
Index ....................................................................................................................... 61
D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual
Contents
iv