Troubleshooting - Ametek Reichert Tono-Vera Vet Instructions For Use Manual

Troubleshooting

The table below provides a guide for troubleshooting some basic Tono-Vera Vet Tonometer operational problems.
If a problem persists after using this guide, contact the Reichert Technical Support Group. Contact information is on the last page of this manual.
SYMPTOM PROBABLE CAUSE
Button not pressed.
Depleted batteries in device.
Device will not turn on.
Mechanical or electronic damage.
Batteries not installed correctly (AA model).
Charging Base is not properly plugged in.
Battery is too hot or too cold (higher than 45°C (113º F) or lower than
Battery will not charge.
0°C (32º F)).
(For Tono-Vera Vet Li-Ion
Incorrect voltage to electrical outlet.
Rechargeable Battery
Pack only)
Dirty charging contacts on the Tono-Vera Vet Charging Base.
Missing or bent charging contacts in the Tono-Vera Vet Charging Base.
A foreign object is blocking the charging contacts in the Charging Base.
This symbol appears on
screen:
Battery is hotter than 45°C (113º F) or colder than 0°C (32º F).
Battery charge is low.
Battery has no charge. Device will shut down.
Error Code appears on
screen:
Internal system error.
ERROR
0xXXXX
CORRECTION
Press any button.
Replace or recharge the batteries.
Arrange for service through the Reichert Technical Service Group.
Ensure batteries are installed according to the diagram on the AA Battery Pack.
Plug in the Charging Base, ensuring both ends of the USB-C Charging Cord are fully inserted into both the Charging
Plug and the Charging Base.
Allow battery to either warm up or cool down so it is between 45°C (113º F) and 0°C (32º F) then charge the battery.
Check the voltage to the electrical outlet.
Clean the contacts. Refer to the Cleaning & Maintenance section of this manual.
Arrange for service through the Reichert Technical Support Group.
Remove the foreign object to allow for proper charging.
Allow battery to either warm up or cool down so it is between 0°C (32º F) and 45°C (113º F). If the battery is
between these temperatures and is still displaying this symbol, contact the Reichert Technical Support Group.
Device will need to have batteries replaced or recharged soon.
Replace batteries with new batteries if using AA model. Charge battery if using rechargeable model. If symbol
reappears after replacing the batteries or charging the rechargeable battery, contact the Reichert Technical
Support Group.
Device will power off. Restart device. If error occurs again, contact the Reichert Technical Support Group.
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