Chapter 21 Troubleshooting; Problems Starting Up The Zywall; Table 21-1 Troubleshooting The Start-Up Of Your Zywall - ZyXEL Communications ZyXEL ZYWALL10 User Manual

This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem. Please see our

21.1 Problems Starting Up the ZyWALL

Table 21-1 Troubleshooting the Start-Up of your ZyWALL

Problem
None of the LEDs are on when
you turn on the ZyWALL.
Cannot access the ZyWALL via
the console port.
Troubleshooting
Check the connection between the power adapter and the ZyWALL.
If the error persists, you may have a hardware problem. In this case,
you should contact technical support.
1. Check to see if the ZyWALL is connected to your computer's serial
port.
2. Check to see if the
communications program is
configured correctly. The
communications software should
be configured as follows:
ZyWALL 10 Internet Security Gateway
Chapter 21
Troubleshooting
included disk for further information.
Corrective Action
VT100 terminal emulation
9600 bps is the default speed on
leaving the factory. Try other
speeds in case the speed has
been changed.
No parity, 8 data bits, 1 stop bit,
data flow set to none.
21-1