Service & Spare Parts; Customer Care - Zanussi WD 15 Instruction Booklet

Symptom
The door will not open
Spinning starts late or the machine
does not spin
The machine makes an unusual
noise
No water is visible in the drum
The machine will not dry or the
laundry is not dry enough
If after the above checks, there is still a fault, call your
local Zanussi Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Zanussi Service Force Centre
by telephoning:
0870 5 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
Further information can be found in the accompanying
customer care booklet and also in your telephone
directory under "Z".
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Possible causes
n
The programme is still running.
n
The door lock has not yet released (door pilot light on).
n
The water level in the drum is too high or the machine is heating.
n
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume
eventually at a lower speed, if the wash load is not perfectly distributed
in the drum. If, after 15 minutes, the laundry is still not evenly
distributed in the drum, the machine will not spin. In this case,
redistribute the load manually and reselect the spin programme.
n
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures a
softer start and more even distribution of the laundry in the drum when
spinning, as well as increased stability of the machine.
n
Machines based on modern technology operate very economically
using very little water without affecting performance.
n
The water tap is closed. (E00)
n
The drain filter is clogged. (E10)
n
The correct drying programme or time has not been selected.
n
There is too much laundry in the appliance.
n
The laundry has not been spun enough before drying.

Customer Care

For general enquiries concerning your Zanussi appliance
or for further information on Zanussi products, please
contact our Customer Care Department by letter or
telephone as follows:
Customer Care Department
Zanussi
Zanussi House
Hambridge Road
Newbury
Berkshire
RG14 5EP
Tel 01635 521313
P0042
26
Mod. ..........
Prod. No. ...........
Ser. No. .........