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Troubleshooting of Canyon SMART
WATCHES: possible difficulties and
solutions
Synchronization of alerts and messages between a
smartphone and a smartwatch is faulty
The only correct way to connect Canyon Smart Watches to smartphones is Canyon
Fit application. It usually syncs data between a smartphone and a watch while
working on background. Please note, that some smartphone manufacturers set
limitations of background apps in order to save battery charge and improve
smartphone performance. It may lead to unstable connection and faulty
synchronization of alerts and messages. In order to avoid that, please deactivate all
possible limitations in your operation system settings.
Deactivation of limitations in the most popular Android smartphones
Xiaomi
1. Settings - All apps - Canyon Fit - turn on Autolaunch
2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations
(If #1 and #2 were not successful. Settings - About Phone - tap "MIUI Version"
multiple times until you see an alert "You became a developer". Settings - More
Settings - For Developers - turn off MIUI optimization. Reboot the phone.)
Huawei (tested on Mate 20 EMUI)
Settings - Battery - Applications Launch - Canyon Fit - Deactivate automatic control -
Manual comntrol - Activate all checkboxes - ok
Samsung (tested on A5)
1. Settings - Applications - Canyon Fit - Battery - Optimization - All applications -
Canyon Fit - Dectivate checkbox
2. Settings - Optimization - Wait for status to appear - Battery - Deactivate checkbox
from Canyon Fit - List of exceptions - Add application - Canyon Fit
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Related Manuals for Canyon Marzipan CNS-SW75PP
Summary of Contents for Canyon Marzipan CNS-SW75PP
- Page 1 1. Settings - All apps - Canyon Fit - turn on Autolaunch 2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations (If #1 and #2 were not successful. Settings - About Phone - tap “MIUI Version”...
- Page 2 - Canyon Fit - Don’t optimize - Ok Android 9 (Clear) 1. Settings - Apps and Notifications - Apps - Canyon Fit - Data usage - Restricted Data Usage - Activate checkbox - Get back to previous screen - Additional Settings - Battery - Background limitations - Cancel - Battery optimization - All applications - Canyon Fit - Don’t optimize - Ok...
- Page 3 Device has been detected by smartphone, but connection failed Turn the device off and then on again. My smartphone detects many devices. Which one should be connected to a smartphone? The name of your device in the list of the detected ones corresponds to the factory name of the model.
- Page 4 Screen of the device turns on spontaneously The screen on your device turns on in response to commands from the motion sensor. This means that the "Gestures" function is enabled. Disable this function. Spontaneous activation must stop. I have the “Gestures” function enabled, but it does not work correctly - the screen does not turn on when it is necessary It is important, for your device, on which hand you wear it - right or left.
- Page 5 Send information about this issue to the manufacturer's technical support. We will try to correct the error and update the software of your device as quickly as possible. My device is missing the function shown on the box Send information about this issue to the manufacturer's technical support. We will try to correct the error and update the software of your device as quickly as possible.
- Page 6 The device may not be used in hot water. For Android users: connection unstable / failed Open phone's Bluetooth settings and unpair Canyon watches if connected. If pairing with Canyon watch prompted by Android - reject it Data measurements captured by the watch are not 100% precise (the number of steps, pulse rate, blood oxygen, etc.
- Page 7 Canyon does not guarantee the accuracy of these measurements, and these calculations can be considered only as approximate indicators. Canyon smart watches and fitness bands are not scientific measurement tools.
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