Warranty - Waterco Electroheat ECO-V 17kW Installation And Operation Manual

33 I Pool Heat Pump

WARRANTY

Waterco's obligation to repair or replace at Waterco's option, shall be the original
purchaser's sole and exclusive remedy under this warranty. Waterco shall not be liable
for incidental, consequential or special damages arising out of or in connection with
product use or performance.
Waterco is not responsible for direct or indirect damages resulting from defective
components. This warranty gives you specific legal rights and you may also have
other rights, which vary from state, province or country to another.
Prior to contacting Waterco for assistance or service, please check the
"Troubleshooting" and the information stated in this section. Warranty will only cover
manufacturing defects. All service call requests which are not of this nature must be
paid by the purchaser to the service company authorized by Waterco.
All services will be handled by the authorized service company. Warranty may be
voided if service is not carried out by a Waterco authorised service agent.
DO NOT return the pool heat pump to your dealer as they do not provide the service
work.
Prior to contacting Waterco for assistance Waterco for assistance or service, in order
to qualify for a warranty claim, the original purchaser must have the model name and
serial number along with a proof of the original purchase date. Proof of purchase
must be forwarded to Waterco and they will inform you of the applicable warranty.
Once connected with a Waterco customer service agent, proceed to describe in
detail the issue associated with your pool heat pump. If a permanent code appears
on the electronic control panel, please advise the Waterco service agent.
There are no other warranties, express or implied, including, but not limited to, implied
warranties of merchantability or fitness for a particular purpose. during warranty
period, Waterco will, at its option, repair or replace, without charge, any product or
part, which is found to be defective under normal use and service.
IMPORTANT : The warranty is not transferable and no action can be exercised by a
consumer subsequent purchaser of the pool heat pump.
Waterco does not guarantee and will not pay for:
A. Service calls to:
1. Inspect and/or correct the installation of your pool heat pump.
2. Instruct you on how to use your pool heat pump.
3. replace house fuses or correct power supply problem.
4. Adjust or reestablish water flow to the pool heat pump.
b. When a service call with no manufacturing problem has been detected, on site, by
the service company mandated by Waterco.
C. damage to your pool heat pump caused by accident, misuse, fire, flood, acts of
God, improper installation, harsh environment, chemical feeding before the pool
heat pump, improper maintenance of water chemistry or any problem related with
installation instructions not followed and described in this manual by the purchaser
and/or the end-user.
d. damage to internal piping or components due to improper winterizing before
freezing conditions.
e. repairs to parts or system resulting from unauthorized modification made to the
pool heat pump.
F. repairs not previously authorized by Waterco.
G. Parts and pool heat pump transportation.
H. Fees charged for excessive time to repair your pool heat pump due to incorrect or
un-accessible location This may void warranty cover and the owner will be required
to pay a service call fee even if the unit is not repaired.
Pool Heat Pump I 34