E7W Door Test Is Failing - Honeywell INNCOM e7w Troubleshooting Manual

e7w Door Test is failing

The e7w Door Test only reacts to the entry door position reported by the Door server in the room , not the
actual door open/close message reported by the device connected to the door switch (such as an S541.RF or
RF Lock).
Therefore , for the e7w Door Test to work:
1. There must be a device in the room that is monitoring and reporting door position via a 0x00028 Entry Door
position message such as an S541.RF or RF Door Lock.
2. There must be a device in the room that has its "P5 Door Server" enabled that sends a 0x000298 "Door
Server Reports Door Position " when it sees the 0x00028 Entry Door message.
In the below example trace, an S541.RF is reporting entry door position and an X47 HVAC controller with
address 14 has its Door Server enabled and informs other room devices (including the e7w) of the entry
door position. It is the 0002981 Door Server Reports door Open message that will make the e7w beep and
increment the displayed door open count when performing the e7w Door Test.
If the e7w Door Test is not working check the following possible causes :
➢ There is no Door Server enabled or installed in the room. The Door Server will typically be enabled in
the HVAC partner to the e7w, such as the X47. Verify the HVAC partner is powered , is correctly S5
bus connected to the PC502.4G (or designated RF to S5 bus converter if not a PC502) and has the
required software installed or had the correct I/O Map activated to have its P5 Door Server enabled.
➢ If using an S541.RF to monitor and report entry door position:
•
The S541.RF was not bound to the Room ID and RF Channel correctly.
•
The S541.RF was not configured with I/O Map 0 when it was bound. I/O Map 0 configures the
S541 to report Room entry Door position.
•
The 2 AAA batteries in the S541.RF need replaced or are installed incorrectly.
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Honeywell Restricted
13 April 2020
Version 9.0