E7W Occupancy Detection Issues; A Room With An E7W Installed Is Constantly Reporting The Room Is Occupied In Ic3/Ic5 Even Though No Guest Has Been In The Room - Honeywell INNCOM e7w Troubleshooting Manual

e7w Occupancy detection issues

A room with an e7w installed is constantly reporting the room is occupied in IC3/IC5 even though
no guest has been in the room
Possible Reasons:
➢ There is something occurring in the room that that is constantly making the e7w built-in motion sensor
report it has detected motion. The e7w motion sensor is sensitive , and it is possible it is detecting
some form of reoccurring non-guest motion such as curtains moving in the room due to air
movement.
You can try changing the e7w's motion sensor detection threshold and see if this stops the false
motion detection by the e7w. Refer to Appendix 11: Adjusting the e7w PIR Motion Sensor Sensitivity
Use the e7w PFt parameter to adjust the sensitivity of the e7w built in PIR motion sensor. The default value is 2.
Try changing to value 3 or 4 and see if this reduces the false motion detection.
➢ Entry door position to the room is not being reported correctly or detected by the e7w
Inncom's typical room Occupancy detection logic will only make the room go un-occupied after it
has seen the room entry door shut and has not seen any detected motion for the amount of time
defined by the un-occupied timeout setting.
There must be a device in the room monitoring and reporting entry door position, and there must be a
device in the room configured as the room Occupancy Server . Typically, an X47 HVAC controller is
paired with a PC502.4G and the e7w, and the X47 is configured as the Room Door and Occupancy
servers. If un-reliable entry door position is occurring, that could be the reason why a room is
constantly reporting that it is occupied.
You can test if the Door position is being reported into the room and if the Door server is reporting
door status using the e7w's dor (door) test. Refer to Appendix 10: e7w Door Test.
If the e7w Door Test fails, refer to the e7w Door Test is failing section of this document.
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Honeywell Restricted
13 April 2020
Version 9.0